Email from Uber on 2017. Q&A Feb 16th

L0new0lf

New Member
I've learned a lot from drivers like you since I joined Uber 5 months ago. And I can assure you that everyone at Uber has heard your feedback loud and clear. We're focused on making noticeable improvements fast, and continuing to listen and regularly address your concerns moving forward.

The feedback, with some exceptions, centers around a few major themes. Expect to see improvements in the coming weeks—this is only the start.
Better help and support. We're investing in better training for your support team and expanding our network of over 500 Greenlight Hubs, prioritizing those situations when an issue is keeping you from being able to drive. We want you to be able to get on the road whenever you choose to do so, and to stop receiving what may feel like "automated" replies from the support team.
Clearer communication. We have a new team of talented people focused 100% on making our communication to you clearer, more useful, and more timely than ever before. We've been sending you too many messages, and too often the information is unclear. This will stop.
Key product improvements. Our tech teams are working hard on eliminating bugs in the app and making ongoing improvements. If you update your app regularly, you'll notice many small changes to improve your driving experience. Expect to see bigger changes throughout the year on things you've told us about the most, like maps.
Earnings. This is a topic important to everyone, but without one simple answer. With hundreds of thousands of drivers in the United States, each person has a point of view on this topic! What everyone has in common is wanting to stay busy when you choose to drive. That's why we're doing more to attract riders with new offers and expanded marketing campaigns.
I can't possibly cover every question in an update email, but I am committed to listening to your feedback and making continued improvements moving forward. Next Thursday, February 16 at 10am PST, I'll be hosting a Q&A on my Facebook page to meet you and answer your questions.

We're just getting started. Expect us to keep listening, keep working, and keep updating you throughout this year and beyond.

Looking forward to the road ahead.
Uber on
 

UberwhoIaM

Well-Known Member
So who is this? Driver???? Or Uber management???? Someone trolling us??? Forget all the noise, drivers can and will deal with any of the other BS stuff mentioned if the rates are higher especially in New Jersey. Why do we live in one of the most expensive states to live in and our rates are one of the lowest when compared to all of our neighboring states. Without raising the rates Nothing Else Matters nothing nothing nothing. I don't care about customer service I don't care about anything else except the rates being raised. When is this company going to realize that they need to limit the amount of drivers they hire and raise the rates???? they will keep 95% of all the good existing drivers and won't have to constantly be filling the holes from the constant turnover. In case I didn't make it clear stop talking about all the other noise we don't care about that.... raise the rates. The company will make money instead of losing billions of dollars, drivers will be happier willing to work more hours except further rides etc.... it will all fall in step with just one simple action.
 

L0new0lf

New Member
So who is this? Driver???? Or Uber management???? Someone trolling us??? Forget all the noise, drivers can and will deal with any of the other BS stuff mentioned if the rates are higher especially in New Jersey. Why do we live in one of the most expensive states to live in and our rates are one of the lowest when compared to all of our neighboring states. Without raising the rates Nothing Else Matters nothing nothing nothing. I don't care about customer service I don't care about anything else except the rates being raised. When is this company going to realize that they need to limit the amount of drivers they hire and raise the rates???? they will keep 95% of all the good existing drivers and won't have to constantly be filling the holes from the constant turnover. In case I didn't make it clear stop talking about all the other noise we don't care about that.... raise the rates. The company will make money instead of losing billions of dollars, drivers will be happier willing to work more hours except further rides etc.... it will all fall in step with just one simple action.

I agree 100% . I'm a driver sharing and email from uber management.
 

newell138

Well-Known Member
How does limiting drivers help uber? More drivers equal less wait time equals happy pax equals more pax equals more money
 

njctuberx

Well-Known Member
Really, the cut and paste "CSR" bots are annoying, but I can care less... Not a big deal. Communications and texts I ignore mostly. Staying busy is not a problem up here.
I have 2 issues:
1. Way too many drivers. Some of these cars aren't safe to be on the road, much less driving for Uber.
2. Most important... TIME AND MILEAGE RATES NEED TO BE INCREASED.
That's it. It's ALL about the money.
 

CavieKia

Active Member
So who is this? Driver???? Or Uber management???? Someone trolling us??? Forget all the noise, drivers can and will deal with any of the other BS stuff mentioned if the rates are higher especially in New Jersey. Why do we live in one of the most expensive states to live in and our rates are one of the lowest when compared to all of our neighboring states. Without raising the rates Nothing Else Matters nothing nothing nothing. I don't care about customer service I don't care about anything else except the rates being raised. When is this company going to realize that they need to limit the amount of drivers they hire and raise the rates???? they will keep 95% of all the good existing drivers and won't have to constantly be filling the holes from the constant turnover. In case I didn't make it clear stop talking about all the other noise we don't care about that.... raise the rates. The company will make money instead of losing billions of dollars, drivers will be happier willing to work more hours except further rides etc.... it will all fall in step with just one simple action.


While we are at it, let's go back to 2010 model year and newer. Anti Hooptie Bill
 

Canteev

Well-Known Member
So who is this? Driver???? Or Uber management???? Someone trolling us??? Forget all the noise, drivers can and will deal with any of the other BS stuff mentioned if the rates are higher especially in New Jersey. Why do we live in one of the most expensive states to live in and our rates are one of the lowest when compared to all of our neighboring states. Without raising the rates Nothing Else Matters nothing nothing nothing. I don't care about customer service I don't care about anything else except the rates being raised. When is this company going to realize that they need to limit the amount of drivers they hire and raise the rates???? they will keep 95% of all the good existing drivers and won't have to constantly be filling the holes from the constant turnover. In case I didn't make it clear stop talking about all the other noise we don't care about that.... raise the rates. The company will make money instead of losing billions of dollars, drivers will be happier willing to work more hours except further rides etc.... it will all fall in step with just one simple action.
Nope. Rates should be lowered as it will lead to more trips for drivers.
 

Lepke

Well-Known Member
It would stand to reason that each and every driver would have rates for time and mileage on the top of their list of grievances.

But unfortunately Rideshare drivers are an unreasonable lot.

Unfortunately many drivers have at the top of their list requests or demands for things that I suppose would be nice but they don't put any money in our pockets.

I encourage people to check out this question and answer thing and pay special attention to the nonsense that your fellow driver is concerned with.

For those of you who have not had the chance to roll up on your fellow driver, this may give you a little insight in to what "a special kind of stupid" looks like.
 

pvtandrewmalone

Well-Known Member
This is a part time gig for me. I don't want to "stay busy"...I want profitable trips only. Base rate is too low, especially for short trips but even long hauls are barely profitable at .87 with 20/25% commission. How about a trip length or surge filter...Or better yet, just let us see destination or the upfront price on the ping. And another thing....Get rid of the stupid processing delay when a trip ends.

I'd rather do one profitable trip per night than "stay busy" with 10 minimum fares at base rate and make the same money.
 

Kevin7889

Well-Known Member
During off peak hours you'll make more going 6-8 miles into NYC from Jersey city as opposed to going to ewr from Jersey city.
 

UberwhoIaM

Well-Known Member
First of all I would never talk to them through Facebook with my real account. Too embarrassed to say I'm associated with this company even part time making the decent money I feel I generate. The stigma drivers are burdened with is a bit much. Not something I'm proud of.... that's why I like this site and wish more drivers would find it so they can correct all the stupid crap they do.
 
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