Maybe this seems like an odd request/question -- I have never cancelled/denied one trip -- drove and have 4.57 rating -- don't even begin to understand why ?? I have 24 - 5 Starctrips with one written *Brag* compliment stating 'I rock!' I am never late -- keep H2o in my car car is a 2014 Mazda 3 super super clean, smells amazing, baskets with mints -- I offer chargers for phones, always offer to provide them music of their choice or no music at all -- their preference -- I thank them for choosing UBER and let each rider know, "It's my pleasure to get to your destination safely" -- 42% accepted rides, with 0% trips cancelled -- mind you I only usually drive Wed.-Sat., nights and have never received more than 3-5 pings (rider requests) a night here in Lynchburg, Madison Heights, Rustburg area and the MOST I have ever grossed weekly has been $ 122.00 -- to me this is 'not good' Along with very discouraging -- sighs. I constantly get emails from UBER letting me know I need to 'improve my rating or run the risk of being unable to drive' This upsets me greatly as I am an EXCELLENT driver -- driving for 23 years without ever having a single ticket or warning ever -- no accidents and pristine driving record -- just frustrated -- Do I start driving to Roanoke every weekend and drive there to make fares since Lynchburg is not a viable market or over saturated ??? I sit for hours waiting on a ping some Friday nights -- it is a sad state of affairs -- lol sad yet true -- Am I able to drive in Roanoke ?? Please, offer some advice, input, suggestions (no hating on me for being naive & new) please offer some guidance -- Thank you in advance !!!!