Yes, I did! He is from Bangladesh. Prolly too cumbersome for him to talk to Grab CSO to waive it. He told me it was not his fault actually. He said the driver didn’t wanna answer his call and appeared to deliberately wait until 5 mins was up to cancel the trip. Most if not all cheapos would called up Grab to waive it. However not sure if how many could successfully get Grab to waive it. Grab is not as easy as Uber in being lenient.So far.. Anyone collect the extra $4 from cash trip riders?
For all Grab Drivers, make sure you completed the end trip process for cash payment riders in order to ensure you know if there is any debt own to grab. Unlike Uber, Grab would inform the rider how much outstanding balance when they book a ride.