Seems like we don’t have a leg to stand on when it comes to rider complaints. I’ve been driving for 2 1/2 yrs. Close to 12k rides and always maintained a rating in the 4.90s. Over the years I had been falsely accused of driving impaired twice which I adamantly denied both times. Also been falsely accused of other things like accidents and arguments which I disputed. I don’t know if sometimes riders are just mistaken or if they're out here deliberately lying for their own benefit. So I recently was accused of my car smelling like weed. I didn’t deny it because I explained to them that multiple times daily I have riders that get in my car smelling like weed. All I can do is febreeze my car but sometimes the smell may still linger. I also made it clear it wasn’t on my behalf because don’t smoke weed myself, I couldn’t if I wanted to because of a medical condition. So after they investigated they decided to tie the weed smell in with the previous impaired claims and deactivate my account. It’s crazy because it was lies every time. I just feel like whatever game some of these riders are playing is at the expense of drivers livelihood. And we don’t really have a foot to stand on in defending ourselves against false reports.