When ever I got a low rating I never got a reason .like uber says pax needs to do. So I think it's all bs .if a pax give us anything other than a 5 they should have to give a reason. Or else how can we improve if we don't know what we did to get a low rating.
The problem with that is all low ratings I've got in the last few weeks the paxs have never given a reason so that's BS. They shouldn't take a low rating from a pax without a reason that would be protection