I see a lot of people on here complaining about how bad Uber customer service is. Yes they hire a lot of inexpensive employees who are often not native English speakers, but let's think about it for what it is. Every time you submit a request, issue, or complaint to customer service it is likely that at some point a human being has to at least review the response. That human being gets paid just like we do. So let's make sure that when we submit things to customer service they are truly legitimate and not frivolous. Otherwise we are wasting Uber's time. Some of you have a "screw Uber" mentality but the fact of the matter is if they're not profitable, eventually we won't be able to use the service anymore to make money.... Just like with any employer or business partner. In all honesty I have only had one or two issues that required multiple back and forth with Uber customer service. For the most part they seem to address my occasional issues satisfactorily. Then again I don't work bar time so maybe there are way more issues in that scenario. I'm not trying to hate on or be critical of the driver community, just trying to point something out as a reminder. And yes I realize Uber profit problems have more to do with pipe dream projects then customer service costs. But it all adds up when calculating operating profits.