Can they see how many thumbs downs they have?
It could be that if a customer or restaurant gets a few flags for the same thing then Uber lets them know.I've thumbs-downed a few that were really bad, just being optimistic that maybe Uber is using the data for something. They're gathering it, so they must have a reason, right? That reason could just be to placate us, to make us feel like we can do something that matters by giving us a meaningless button. And that's why I hardly ever bother unless the delivery was really bad. Because that's probably why the button is there. It's not like they're going to reach out to random customers to try to make them better customers for us.
I always rate the restaurants though. 100%. I can't image that Uber isn't using that data for something, and they very well might reach out to a restaurant to help them improve if they're consistently doing something wrong.
This is why I don't rate at all unless it's a very bad experience and plus to save time. There are some days where you'll notice that you're getting the crappiest and the most difficult to do deliveries one after another. Those aren't just randomly sent pings. Those are all the thumbed down customers Uber usually sets aside for long term Eats drivers.Sometimes I wonder if all the thumbs up'ed customers are given to the new drivers and all the thumbed down ones to the old. In a world where neither customer nor driver can see the information, yet Uber collects, what nefarious reasons could they use that info for...