Did anyone else get cheated out of American Royal Surge pricing?

naeric

New Member
I live near the Legends area and say the surge go above 3.5 and decided to drive. Got requests as soon as I turned on my app but the surge didn't show up so I canceled the first few rides thinking there was something wrong with my app. The pickup location was the same at the speedway so I figured it must be paying the surge so I went ahead and did the ride as well as another from the Uber pickup lot. These were both at the end time right after 11pm and neither rides paid zero surge. Contacted uber and they say the rider was not in a surge area. But I picked them up from the uber pickup zone. Did anyone else experience this problem?

Both rides paid zero surge.
 
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