I drove for Lyft in 2016 (with no issues and a 4.98 rating) for only a few months. I decided to drive again this year and all my documents were quickly approved.
On May 8th I started driving for the first time after my two year hiatus, but my driver app was deactivated after a few rides. This was due to the required background check. Checkr submitted my BC that same day, which was quickly followed by a Lyft email that explained they were in the midst of making a decision of removing from the platform due to an item in my report:
"Based in whole or in part upon information contained in the background report, we are considering removing you from the Lyft platform. If we decide to remove you from the Lyft platform, you will receive additional information in a separate email."
My driving record has remained clean and has not changed since I was accepted in 2016. The item they are referring to is a 2012 reckless driving charge, however this was more than three years ago and fulfills Lyft guidelines (this was also not an issue when I was originally accepted). So I am confident I will be clear to drive again.
My question is if anyone has had this same email sent to them and how long did it take for Lyft to reactivate -- as it seems they only need to make a decision. It is coming up on 2 weeks and I understand it can take as long as 3 weeks, but they have all my info from Checkr already. I have contacted Lyft several times and I am always given the same response which does not offer any help.
Any input would be greatly appreciated!
On May 8th I started driving for the first time after my two year hiatus, but my driver app was deactivated after a few rides. This was due to the required background check. Checkr submitted my BC that same day, which was quickly followed by a Lyft email that explained they were in the midst of making a decision of removing from the platform due to an item in my report:
"Based in whole or in part upon information contained in the background report, we are considering removing you from the Lyft platform. If we decide to remove you from the Lyft platform, you will receive additional information in a separate email."
My driving record has remained clean and has not changed since I was accepted in 2016. The item they are referring to is a 2012 reckless driving charge, however this was more than three years ago and fulfills Lyft guidelines (this was also not an issue when I was originally accepted). So I am confident I will be clear to drive again.
My question is if anyone has had this same email sent to them and how long did it take for Lyft to reactivate -- as it seems they only need to make a decision. It is coming up on 2 weeks and I understand it can take as long as 3 weeks, but they have all my info from Checkr already. I have contacted Lyft several times and I am always given the same response which does not offer any help.
Any input would be greatly appreciated!