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Deactivated temporarily & frustrated....but why not this?

Shakenama

Member
So yes... I got the email.
The "You don't have access to the Uber platform...yada..yada..yada" email.
Yes...I even got am email before the 25 trips. But never had I received any constructive criticism from Uber on the pax feedback.
I've followed the guidelines on the website to improve and maintain ratings.Been professional, courteous, driven safely, insured customers are comfortable (even have a bowl of soft mints) even fixed my stereo! I'm pretty easy going but yet still got that lousy rating of 4.5 which caused me to get deactivated. So enough of my rant. This is what I think would improve of the ratings issue

I'd recommend the rating for pax something like this
Professionalism - ✩ ✩ ✩ ✩ ✩
Cleanliness- ✩ ✩ ✩ ✩ ✩
Safety-✩ ✩ ✩ ✩ ✩
Knowledge of City- ✩ ✩ ✩ ✩ ✩

We never get feedback so maybe something like this would help
 

KMANDERSON

Well-Known Member
So yes... I got the email.
The "You don't have access to the Uber platform...yada..yada..yada" email.
Yes...I even got am email before the 25 trips. But never had I received any constructive criticism from Uber on the pax feedback.
I've followed the guidelines on the website to improve and maintain ratings.Been professional, courteous, driven safely, insured customers are comfortable (even have a bowl of soft mints) even fixed my stereo! I'm pretty easy going but yet still got that lousy rating of 4.5 which caused me to get deactivated. So enough of my rant. This is what I think would improve of the ratings issue

I'd recommend the rating for pax something like this
Professionalism - ✩ ✩ ✩ ✩ ✩
Cleanliness- ✩ ✩ ✩ ✩ ✩
Safety-✩ ✩ ✩ ✩ ✩
Knowledge of City- ✩ ✩ ✩ ✩ ✩

We never get feedback so maybe something like this would help
email uber about taking the class to get reactivated if you still want to drive
 

KMANDERSON

Well-Known Member
That's what you get for working late nights picking up drunks. Don't do them any favors and clock out before bar close and earlier weekdays. Assholes don't appreciate a safe ride home.
only bad thing is that one the main times to make money so you kind of forced to if this is you main income
 

KMANDERSON

Well-Known Member
So yes... I got the email.
The "You don't have access to the Uber platform...yada..yada..yada" email.
Yes...I even got am email before the 25 trips. But never had I received any constructive criticism from Uber on the pax feedback.
I've followed the guidelines on the website to improve and maintain ratings.Been professional, courteous, driven safely, insured customers are comfortable (even have a bowl of soft mints) even fixed my stereo! I'm pretty easy going but yet still got that lousy rating of 4.5 which caused me to get deactivated. So enough of my rant. This is what I think would improve of the ratings issue

I'd recommend the rating for pax something like this
Professionalism - ✩ ✩ ✩ ✩ ✩
Cleanliness- ✩ ✩ ✩ ✩ ✩
Safety-✩ ✩ ✩ ✩ ✩
Knowledge of City- ✩ ✩ ✩ ✩ ✩

We never get feedback so maybe something like this would help
normally they give you 100 trip before they give a thought about ratings.What was you rating
 

painfreepc

Well-Known Member
So yes... I got the email.
The "You don't have access to the Uber platform...yada..yada..yada" email.
Yes...I even got am email before the 25 trips. But never had I received any constructive criticism from Uber on the pax feedback.
I've followed the guidelines on the website to improve and maintain ratings.Been professional, courteous, driven safely, insured customers are comfortable (even have a bowl of soft mints) even fixed my stereo! I'm pretty easy going but yet still got that lousy rating of 4.5 which caused me to get deactivated. So enough of my rant. This is what I think would improve of the ratings issue

I'd recommend the rating for pax something like this
Professionalism - ✩ ✩ ✩ ✩ ✩
Cleanliness- ✩ ✩ ✩ ✩ ✩
Safety-✩ ✩ ✩ ✩ ✩
Knowledge of City- ✩ ✩ ✩ ✩ ✩

We never get feedback so maybe something like this would help
F**** Your Knowledge of City, here in the LA, OC and IE markets you can only know a few cities,

you know why the uber system work so well, its because we drivers can go and pick up anywhere and we don't have to deadhead back to where we came, So there's always a car available to a customer.
 

Shakenama

Member
  • Thread Starter Thread Starter
  • #9
That's what you get for working late nights picking up drunks. Don't do them any favors and clock out before bar close and earlier weekdays. Assholes don't appreciate a safe ride home.[/QUOTE
normally they give you 100 trip before they give a thought about ratings.What was you rating
It was initially a 5 the first week, then dropped to a 4.1, then got it up to a 4.5 this past week.
 

Tommy Tours

Active Member
The star system sucks, they have to be numbered 1-5. Customers have asked me what is 5 stars the first or last. Drunks are the ones that screw you up if you work nights. Had a guy and his buds fall asleep from Hob. to Bergen County Hawthorne. He wakes up 1/2 mile from his house and says why am I taking the back roads, I tell him I didn't and am a 1/2 mile from his house. He still doesn't get it I stop the car and show him the GPS and then he keeps saying he's sorry. People don't have common sense at times.
One women last week told me she doesn't give drivers a 5, 4 or less, so I gave her a one see how you like it if Uber deactivates you.
 

KMANDERSON

Well-Known Member
The star system sucks, they have to be numbered 1-5. Customers have asked me what is 5 stars the first or last. Drunks are the ones that screw you up if you work nights. Had a guy and his buds fall asleep from Hob. to Bergen County Hawthorne. He wakes up 1/2 mile from his house and says why am I taking the back roads, I tell him I didn't and am a 1/2 mile from his house. He still doesn't get it I stop the car and show him the GPS and then he keeps saying he's sorry. People don't have common sense at times.
One women last week told me she doesn't give drivers a 5, 4 or less, so I gave her a one see how you like it if Uber deactivates you.
uber deactivates you if you fall below a 4.6 but what funny is they did away with the star system for there employees you get yes our no did we resolve you question use to be star system like us guess they could not handle there own star system. But don't worry if you get a 4.6 better than there 4.3 in the Google app store for there app
 

KMANDERSON

Well-Known Member
The star system sucks, they have to be numbered 1-5. Customers have asked me what is 5 stars the first or last. Drunks are the ones that screw you up if you work nights. Had a guy and his buds fall asleep from Hob. to Bergen County Hawthorne. He wakes up 1/2 mile from his house and says why am I taking the back roads, I tell him I didn't and am a 1/2 mile from his house. He still doesn't get it I stop the car and show him the GPS and then he keeps saying he's sorry. People don't have common sense at times.
One women last week told me she doesn't give drivers a 5, 4 or less, so I gave her a one see how you like it if Uber deactivates you.
uber will never deactivated the passangers seen one at 2.5 so I let that beep off the screen never take them if they are 4.6 or less that will hurt you ratings.
 

painfreepc

Well-Known Member
i had a guy in my front seat a few weeks a go, i end the trip with him stay in my front seat, so he sees me give him 5-stars,
hes taking to me about uber, his ride receive comes up on his phone, he clicks 1, 2, 3, 4, 5, i ask why are you doing that, he says thats the way its done right, i said just click the 5 and submit, some people are just stupid..
 

KMANDERSON

Well-Known Member
i had a guy in my front seat a few weeks a go, i end the trip with him stay in my front seat, so he sees me give him 5-stars,
hes taking to me about uber, his ride receive comes up on his phone, he clicks 1, 2, 3, 4, 5, i ask why are you doing that, he says thats the way its done right, i said just click the 5 and submit, some people are just stupid..
wow
 

elelegido

Well-Known Member
This could just be one of Uber's customary F ups - I've been deactivated 4 or 5 times already. Check that your vehicle documents, license and insurance haven't been deleted off the system and that, if there, they haven't been marked as 'expired'.
 

UberNorthStar

Well-Known Member
KMANDERSON said:
you get yes our no did we resolve you question
As a driver I could go with the questions.

1. Was your driver courteous? Y/N If N explain.
2. Did you find your ride to be comfortable? Y/N If N explain.
3. Was the car interior relatively clean & free of odor? Y/N. If N explain.
4. Considering traffic, did your ride take the amount of time you expected? Y/N
5. Additional Comments

This survey will be unavailable 1 hr after the end of your trip.
<><><><><><><><><><><><><><><><><><><><><><><><><><><><><><>

These questions would provide constructive criticism or praise to be given to the driver, instead of arbitrarily choosing a # from 5-1.

Just an idea.
 

KMANDERSON

Well-Known Member
So yes... I got the email.
The "You don't have access to the Uber platform...yada..yada..yada" email.
Yes...I even got am email before the 25 trips. But never had I received any constructive criticism from Uber on the pax feedback.
I've followed the guidelines on the website to improve and maintain ratings.Been professional, courteous, driven safely, insured customers are comfortable (even have a bowl of soft mints) even fixed my stereo! I'm pretty easy going but yet still got that lousy rating of 4.5 which caused me to get deactivated. So enough of my rant. This is what I think would improve of the ratings issue

I'd recommend the rating for pax something like this
Professionalism - ✩ ✩ ✩ ✩ ✩
Cleanliness- ✩ ✩ ✩ ✩ ✩
Safety-✩ ✩ ✩ ✩ ✩
Knowledge of City- ✩ ✩ ✩ ✩ ✩

We never get feedback so maybe something like this would help
was the class offered to you bye uber.Im getting to the point with uber I'm going to delete the app and just drive for lyft
 

Shakenama

Member
  • Thread Starter Thread Starter
  • #19
That survey sounds like a great idea!
The class is offered by Uber, but it's conducted by a third party company owned by a Uber driver called R3Z solutions.
Training is personalized with your Uber experience. you both go over your strengths and areas that you could improve on
Some trips which stood out and tailor the training on that.
Just took the reactivation class with R3Z solutions. Some very good information that I know i can use.
 

KMANDERSON

Well-Known Member
That survey sounds like a great idea!
The class is offered by Uber, but it's conducted by a third party company owned by a Uber driver called R3Z solutions.
Training is personalized with your Uber experience. you both go over your strengths and areas that you could improve on
Some trips which stood out and tailor the training on that.
Just took the reactivation class with R3Z solutions. Some very good information that I know i can use.
that good do your ratings back to 5.0
 
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