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Deactivated from Uber, accused of sharing my account

ElliottM

New Member
OK, normal sob story, over 2,000 rides, overall 4.96 rating, nary a complaint. But I was deactivated and am looking for advice. This is what happened:

I gave a personal friend a ride (as a favor, not an Uber ride) while his car was in the shop. As I was getting ready to drop him off I went online with the Uber driver app. I was selected to verify my identity, and my friend, who was not yet out of the car, thought it would be funny to submit his photo, unbeknownst to me. I was immediately deactivated for sharing my account, which is absolutely not the case. I had never even heard of drivers sharing an account. I'm surprised at the way Uber handled the situation without asking for a second photo, something. It was shoot the driver first and no opportunity for explanation.

So far my attempts to discuss this situation with anyone at Uber have fallen on deaf ears. I am only getting canned responses like the following:
"It appears that we recently reached a decision to end our partnership with you. While we understand this news may be upsetting, please be advised that our decision is final."

Is my situation hopeless? We all know that Uber doesn't care about its drivers and considers us replaceable. I live in a small market, so getting limited to driving only for Lyft is a huge impact on my wallet. I will add, however, that I am one of the best-known drivers in town (big fish in a small pond, LOL), and I know a decent number of riders will move to Lyft when they learn about my deactivation to support me. The nearest Greenlight hub is at least 2.5 hours away, so I don't want to drive a minimum of 5 hours if it will be futile.

Any suggestions?
 

Fuzzyelvis

Well-Known Member
OK, normal sob story, over 2,000 rides, overall 4.96 rating, nary a complaint. But I was deactivated and am looking for advice. This is what happened:

I gave a personal friend a ride (as a favor, not an Uber ride) while his car was in the shop. As I was getting ready to drop him off I went online with the Uber driver app. I was selected to verify my identity, and my friend, who was not yet out of the car, thought it would be funny to submit his photo, unbeknownst to me. I was immediately deactivated for sharing my account, which is absolutely not the case. I had never even heard of drivers sharing an account. I'm surprised at the way Uber handled the situation without asking for a second photo, something. It was shoot the driver first and no opportunity for explanation.

So far my attempts to discuss this situation with anyone at Uber have fallen on deaf ears. I am only getting canned responses like the following:
"It appears that we recently reached a decision to end our partnership with you. While we understand this news may be upsetting, please be advised that our decision is final."

Is my situation hopeless? We all know that Uber doesn't care about its drivers and considers us replaceable. I live in a small market, so getting limited to driving only for Lyft is a huge impact on my wallet. I will add, however, that I am one of the best-known drivers in town (big fish in a small pond, LOL), and I know a decent number of riders will move to Lyft when they learn about my deactivation to support me. The nearest Greenlight hub is at least 2.5 hours away, so I don't want to drive a minimum of 5 hours if it will be futile.

Any suggestions?
That wasn't a good move to let your friend do that. (You went online while he was still in the car and didn't know? I find that unlikely).

Only suggestion is go to the greenhub and beg for forgiveness. Maybe you'll get lucky.
 
Last edited by a moderator:

Sidespin

Member
Your friend thought it would be funny to submit his photo to Uber as you? On your phone? With your account? So, where were you? Did you also think it would be funny before you handed him the phone?

I don't know why you would feel the need to "play" with security measures surrounding your job. I wouldn't believe your story if I were Uber ..... Not saying that you are lying... Just saying that the reason given for the prank doesn't move me to feel any empathy.

Good luck.
 

mr822344

Member
OK, normal sob story, over 2,000 rides, overall 4.96 rating, nary a complaint. But I was deactivated and am looking for advice. This is what happened:

I gave a personal friend a ride (as a favor, not an Uber ride) while his car was in the shop. As I was getting ready to drop him off I went online with the Uber driver app. I was selected to verify my identity, and my friend, who was not yet out of the car, thought it would be funny to submit his photo, unbeknownst to me. I was immediately deactivated for sharing my account, which is absolutely not the case. I had never even heard of drivers sharing an account. I'm surprised at the way Uber handled the situation without asking for a second photo, something. It was shoot the driver first and no opportunity for explanation.

So far my attempts to discuss this situation with anyone at Uber have fallen on deaf ears. I am only getting canned responses like the following:
"It appears that we recently reached a decision to end our partnership with you. While we understand this news may be upsetting, please be advised that our decision is final."

Is my situation hopeless? We all know that Uber doesn't care about its drivers and considers us replaceable. I live in a small market, so getting limited to driving only for Lyft is a huge impact on my wallet. I will add, however, that I am one of the best-known drivers in town (big fish in a small pond, LOL), and I know a decent number of riders will move to Lyft when they learn about my deactivation to support me. The nearest Greenlight hub is at least 2.5 hours away, so I don't want to drive a minimum of 5 hours if it will be futile.

Any suggestions?
I guess Uber thought it would be funny to deactivate you. some things are not worth a laugh, such as how you pay your bills. You still have lyft.
 

ElliottM

New Member
  • Thread Starter Thread Starter
  • #9
Thanks for the feedback, everyone. I know it looks unlikely, but it's true. My phone is on a mount on the vent and swivels, and I swiped to go online and continued driving, pulling into the Les Schwab to drop off my friend, not looking at the phone. When my friend turned the phone toward him I thought nothing of it. Two taps on the screen later by my friend - one to start the verification and one to take the photo - and it was done. He feels terrible for what happened. I can only hope there is someone in Uber-land who has some common sense to at least investigate the situation.
 

upyouruber

Well-Known Member
Thanks for the feedback, everyone. I know it looks unlikely, but it's true. My phone is on a mount on the vent and swivels, and I swiped to go online and continued driving, pulling into the Les Schwab to drop off my friend, not looking at the phone. When my friend turned the phone toward him I thought nothing of it. Two taps on the screen later by my friend - one to start the verification and one to take the photo - and it was done. He feels terrible for what happened. I can only hope there is someone in Uber-land who has some common sense to at least investigate the situation.
Wow, some friend:rolleyes:
 

RockinEZ

Well-Known Member
By now Uber has experienced most of the scams drivers will come up with.

This is an old scam, and is almost always caught after a passenger reports a different driver than the photo on the app.

Not sure why the OP brought this to us, but as you can see no experienced driver is buying the story.
 

AuxCordBoston

Well-Known Member
OK, normal sob story, over 2,000 rides, overall 4.96 rating, nary a complaint. But I was deactivated and am looking for advice. This is what happened:

I gave a personal friend a ride (as a favor, not an Uber ride) while his car was in the shop. As I was getting ready to drop him off I went online with the Uber driver app. I was selected to verify my identity, and my friend, who was not yet out of the car, thought it would be funny to submit his photo, unbeknownst to me. I was immediately deactivated for sharing my account, which is absolutely not the case. I had never even heard of drivers sharing an account. I'm surprised at the way Uber handled the situation without asking for a second photo, something. It was shoot the driver first and no opportunity for explanation.

So far my attempts to discuss this situation with anyone at Uber have fallen on deaf ears. I am only getting canned responses like the following:
"It appears that we recently reached a decision to end our partnership with you. While we understand this news may be upsetting, please be advised that our decision is final."

Is my situation hopeless? We all know that Uber doesn't care about its drivers and considers us replaceable. I live in a small market, so getting limited to driving only for Lyft is a huge impact on my wallet. I will add, however, that I am one of the best-known drivers in town (big fish in a small pond, LOL), and I know a decent number of riders will move to Lyft when they learn about my deactivation to support me. The nearest Greenlight hub is at least 2.5 hours away, so I don't want to drive a minimum of 5 hours if it will be futile.

Any suggestions?
You didn’t take potential deactivation seriously. You made your bed
 

reg barclay

Well-Known Member
Moderator
OK, normal sob story, over 2,000 rides, overall 4.96 rating, nary a complaint. But I was deactivated and am looking for advice. This is what happened:

I gave a personal friend a ride (as a favor, not an Uber ride) while his car was in the shop. As I was getting ready to drop him off I went online with the Uber driver app. I was selected to verify my identity, and my friend, who was not yet out of the car, thought it would be funny to submit his photo, unbeknownst to me. I was immediately deactivated for sharing my account, which is absolutely not the case. I had never even heard of drivers sharing an account. I'm surprised at the way Uber handled the situation without asking for a second photo, something. It was shoot the driver first and no opportunity for explanation.

So far my attempts to discuss this situation with anyone at Uber have fallen on deaf ears. I am only getting canned responses like the following:
"It appears that we recently reached a decision to end our partnership with you. While we understand this news may be upsetting, please be advised that our decision is final."

Is my situation hopeless? We all know that Uber doesn't care about its drivers and considers us replaceable. I live in a small market, so getting limited to driving only for Lyft is a huge impact on my wallet. I will add, however, that I am one of the best-known drivers in town (big fish in a small pond, LOL), and I know a decent number of riders will move to Lyft when they learn about my deactivation to support me. The nearest Greenlight hub is at least 2.5 hours away, so I don't want to drive a minimum of 5 hours if it will be futile.

Any suggestions?
From what I understand, the Greenlight Hub people seem to have more discretion to act on such matters than the email CRSs (I don't know about phone support), and maybe if you're stood in front of them and seem genuine, they'll give you another chance. I definitely can't guarantee it will work, but it seems like your best shot. Whether you want to risk driving 5 hours for nothing, really depends how important driving for Uber is to you. If Lyft is in your area you could sign up for that. If Lyft is busy enough, then you could even try using their destination filter to get some rides toward the Uber Greenlight Hub, and get some of those miles covered.
 

Uber's Guber

Well-Known Member
From what I understand, the Greenlight Hub people seem to have more discretion to act on such matters than the email CRSs (I don't know about phone support), and maybe if you're stood in front of them and seem genuine, they'll give you another chance. I definitely can't guarantee it will work, but it seems like your best shot.
The folks at the hub do have more discretion & power when it comes to clearing up issues, but I never heard of anybody getting re-activated after receiving the “our decision is final” letter. Could happen I suppose, but the issue regarding “shared accounts” is an issue that Uber takes seriously for a myriad of reasons, and frankly, his story doesn’t sound genuine.
 

wk1102

Well-Known Member
I'd come up with something a little more believable than he did it unbeknownst to you. Maybe you were showing him the feature or something and he did it, I don't know. While possible, I guess, it just sounds so unlikely.

How many times did he do it, from my understanding it takes 4 or 5 failed attempts
 

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