Recently had passenger #2. Not primary. URINATE on my leather seat. Obvious. First indication was passenger #2 her skirt was soiled. Checked seat to confirm. Took a snapshot and submitted. 27 hours of back and forth claim “invalid” There has been know one in Support to explain in detail. They did verbally and in email state they would call me with in 24 hours. Finally they emailed no call invalid. But can’t explain why.