Anyone else have similar issues? I worked my butt off during EDC weekend to earn the incentives. The incentive clearly states that bonus is paid on rides TAKEN between 3-8 am. After the fiasco of getting to the lot on Friday (2 hours from Speedway exit to Zuber lot!) I made sure I got there early on Saturday night - wAited in lot until 3am and went online - and of course got a ride immediately. Text message to pax shows I sent space number at 3am. Uber is disqualifying this ride from being eligible as they say request came in at 2:58, and was accepted at 2:59:50 (i.e. 10 seconds before the incentive period officially began). Ride was TAKEN from 3:02 am till about 3:28 am which should have qualified. Uber support keeps sending back form responses. I am still fighting this, but have noticed a big drop off if requests this week. Uber claims that ride times take effect at request and not pickup or start, but I know we don't get paid until trip starts. Any suggestions on how to fight this? As a result of that one ride getting disqualified, I lost the $85 min ride guarantee plus the $500 7 ride bonus - or is Uber just trying to avoid paying?