I finally got it, you have to go to your statement on the web portal to see the adjustment.I get the same generic message, at least they put my name in it.
I will contact them every 2 days, I will be polite. I will hope that in two weeks they send me a message that they are sorry all trip adjustments must be made within 2 weeks. At that point I will hit up anyone I can with proof of how Uber is cheating drivers. Hopefully it will turn into another class action law suite.
In my first response from Uber they clearly say I should have received a fee. So pay me.