Canceling ride without starting timer.

MiamiUberGuy5

Well-Known Member
I had to pick up a girl around 3am leaving a nightclub. The police blocked off the road where she requested the ride and also blocked off many small roads nearby . She calls me asking where I'm at and told her where.. 200 people around. The only help she could give me was her friend was wearing black... Real helpful. I got as close as I could until the cops told me to move. She wanted me to go to where she requested... A street that the cops blocked off lol.

Eventually after her calling me 7 times (just asking where I'm at and not helping out) and 10-15 minutes of trying to find her, and her being extremely rude blaming me, I cancelled the ride because she didn't come to me. she was a no show.... The timer never began because I could not get to the green point where the ride was requested.

Is it bad that I cancelled this ride? Or is this how its supposed to be...

Also I was also bummed out that I wasn't payed a cancel fee (im assuming because the timer never began) because I couldn't get to the green checkpoint because cops blocked it off...

I could have parked and walked there... Has anyone ever done that?

I have a 4.99 rating and never had issues like this
 

FLKeys

Well-Known Member
Not much you can do, with Lyft you can force start the timer and select why you did. One of the options is can't get closer or something like that.

You could park and walk close enough to start timer than cancel after 5 minutes to collect.

I have a strobe light I park turn flashers on let pax know flashers are on and look for strobe light. If they don't see it while i am on the phone I cancel and move on. Only had to do that one time.
 

Taksomotor

Well-Known Member
Wow, people have so much patience! And I thought I was too nice. No, I'd cancel that after the first call. She needs to find me, I can't drive around the blocked streets full of drunk people and cops, looking for a girl in black...
 

BuberDriver

Well-Known Member
10-15 minutes? if that timer never started you waited about 9-14 minutes too long, and if it did start, you waited 5-10 minutes too long. If that timer starts, especially in a busy area like you said, and it hits 5 mins Thank You, Come again!...If it never started I can kinda see why you tried to get closer but 7 phone calls and 15 minutes is very excessive. I would have given up way sooner

also, parked and walked? is she going to hop on your back?? Pax don't have feelings and they're never honest...just a heads up
 

Merc7186

Well-Known Member
Yeah, if you have a pickup in an area that is not accessible, you can take the high road and try to connect with the pax....or you can save yourself the time and cancel. Always Cancel.
 

MiamiUberGuy5

Well-Known Member
  • Thread Starter Thread Starter
  • #6
10-15 minutes? if that timer never started you waited about 9-14 minutes too long, and if it did start, you waited 5-10 minutes too long. If that timer starts, especially in a busy area like you said, and it hits 5 mins Thank You, Come again!...If it never started I can kinda see why you tried to get closer but 7 phone calls and 15 minutes is very excessive. I would have given up way sooner

also, parked and walked? is she going to hop on your back?? Pax don't have feelings and they're never honest...just a heads up
Yeah I was trying to get the timer on... And also tried to be nice but she was so rude I knew the ride would be terrible and she would 1 star me too. It was going to be lose lose
 

sd1303

Well-Known Member
Rider is responsible for requesting a location that is accessible. Maximum one phone call to coordinate a pickup, and it needs to be within the first five minutes.
 

gambler1621

Well-Known Member
I have zero patience, especially when rider is rude/uncooperative up front. If I can't get close enough to start timer, I cancel immediately. It's not worth the aggravation to make a couple bucks on cancel fee. Plus I don't tolerate obnoxious drunks very well.
 

ZenUber

Well-Known Member
Yea, I've been burned on this a number of times. Now, If I can't reach the pin and there's any kind of problem finding the pax, I cancel.

My worst case: Get a ping 15 minutes away (I know) when I get there, its a concert hall with no parking and the police have 2 roads blocked off. Took me another 30 minutes to get to the pax. We were talking on the phone, and I asked him to walk towards me, but he said his wife was in a cast and couldn't walk. (I know). I finally get them. It turned out to be a 5 minute ride for something like $3.50. (I know)

Uber needs a cancelation option called "can't reach pin". I wouldn't mind if I didn't get a cancel fee, but at least don't count it against me for canceling. But - (I know) it would probably get abused.
 

BuberDriver

Well-Known Member
Yea, I've been burned on this a number of times. Now, If I can't reach the pin and there's any kind of problem finding the pax, I cancel.

My worst case: Get a ping 15 minutes away (I know) when I get there, its a concert hall with no parking and the police have 2 roads blocked off. Took me another 30 minutes to get to the pax. We were talking on the phone, and I asked him to walk towards me, but he said his wife was in a cast and couldn't walk. (I know). I finally get them. It turned out to be a 5 minute ride for something like $3.50. (I know)

Uber needs a cancelation option called "can't reach pin". I wouldn't mind if I didn't get a cancel fee, but at least don't count it against me for canceling. But - (I know) it would probably get abused.
was she actually in a cast or was that a lie too?
 

AnotherUberGuy

Well-Known Member
I give you props for trying, but keep in mind that you are not getting paid enough (assuming this is UberX) to provide white glove service, to wait 10-15 minutes for someone, or to spend 20 minutes trying to navigate a traffic maze to get to an unreachable place.

Especially if the streets are blocked, you get as close as you can, call the pax, and tell them you are as close as you can get and they need to come to you. If they argue or won't do it, then cancel and let another ant deal with them. I promise that Uber will not fire you! Not trying to be harsh, just keeping it real. Since this was bar pickup and you said there were hundreds of people around, I assume that you'd get another ping right away.
 

BlkMagik

New Member
What about when the pickup destination is on a military base? I'm not military so when I receive these I usually call/text the pax right away to explain I can't pick them up on base and to ask them to meet me at the gate if possible. Generally they don't want to meet at the gate so I suggest they cancel the ride request but I think I get a negative mark if I cancel it...not really sure since they have cancelled them so far. Just wondering if there is a better way to handle these.
 

Taksomotor

Well-Known Member
Uber needs a cancelation option called "can't reach pin". I wouldn't mind if I didn't get a cancel fee, but at least don't count it against me for canceling. But - (I know) it would probably get abused.
No Show is good reason for that. If you can't see them, they didn't show :smiles:
 

Ping.Me.More

Well-Known Member
Uber needs a cancelation option called "can't reach pin". I wouldn't mind if I didn't get a cancel fee, but at least don't count it against me for canceling. But - (I know) it would probably get abused.
Ya think? LOL. ka-ching, ka-ching, ka-ching . . . cancel, cancel, cancel . . . It would last about 1 day.
(Or, maybe Uber would start a new policy and take 30% off of your cancellation fee, and distribute it to those drivers who don't use the "can't reach pin" option.) LOL LOL
 

AnotherUberGuy

Well-Known Member
What about when the pickup destination is on a military base? I'm not military so when I receive these I usually call/text the pax right away to explain I can't pick them up on base and to ask them to meet me at the gate if possible. Generally they don't want to meet at the gate so I suggest they cancel the ride request but I think I get a negative mark if I cancel it...not really sure since they have cancelled them so far. Just wondering if there is a better way to handle these.
Same as before. How on earth does this rider expect to catch an Uber, if no Ubers are allowed to enter the property? If they don't want to walk to the gate, then TOO BAD! Sorry to sound ugly, but as my granny used to say, some of these folks don't have enough sense to pour piss out of a boot with instructions on the heel !!

Cancel them! Uber will not fire you, I promise!
 

Taksomotor

Well-Known Member
You can probably get to the base by just telling them you're an Uber. I went to places with military security like that. You'd be amazed how many places you can get to as an Uber! :smiles:
 

Wildgoose

Well-Known Member
I would have cancelled the ride by choosing appropriate reason. Then I would make a report to Uber for asking appropriate fares.
Cancelling with No Show will be a cheat in this case.
 

TheDevilisaParttimer

Well-Known Member
I had to pick up a girl around 3am leaving a nightclub. The police blocked off the road where she requested the ride and also blocked off many small roads nearby . She calls me asking where I'm at and told her where.. 200 people around. The only help she could give me was her friend was wearing black... Real helpful. I got as close as I could until the cops told me to move. She wanted me to go to where she requested... A street that the cops blocked off lol.

Eventually after her calling me 7 times (just asking where I'm at and not helping out) and 10-15 minutes of trying to find her, and her being extremely rude blaming me, I cancelled the ride because she didn't come to me. she was a no show.... The timer never began because I could not get to the green point where the ride was requested.

Is it bad that I cancelled this ride? Or is this how its supposed to be...

Also I was also bummed out that I wasn't payed a cancel fee (im assuming because the timer never began) because I couldn't get to the green checkpoint because cops blocked it off...

I could have parked and walked there... Has anyone ever done that?

I have a 4.99 rating and never had issues like this
Should’ve canceled as soon as you seen the cluster F— without pax standing out front.
 

corniilius

Well-Known Member
Isn't closing time fun?

I once had a lady request a pickup from right in the middle of the Disneyland parking lot. I informed her that I would be unable to enter the parking lot and asked her where she would like to meet. She then asked me to cancel the trip. I said, "okay, no problem." I would have received a cancellation fee by that point, so then I walked into the parking lot and when I was just close enough for the timer to start, I waited it out, cancelled the trip and collected my fee. I'm not doing this for free. If I deserve a cancellation fee, I'm going to get one.
 
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