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CANCEL

Discussion in 'Los Angeles & Orange County' started by PTB, Sep 5, 2015.

  1. PTB

    PTB

    Location:
    Orange County
    Driving:
    UberX
    I arrive 8:00 AM
    pax walks up and says " I don't need it anymore, but I don't know how to CANCEL"
    I look at his phone and screen is smashed up piece of crap
    I CANCEL it myself using RIDER REQUESTED CANCEL
    I log into DASHBOARD at 7pm and notice my rating got a 0.2 KNOCK DOWN
    wtf, I have seen this earlier where I did the same scenario

    this is NOT right
     
  2. Did you get the 5$ cancellation fee?
     
    UberRidiculous likes this.
  3. PTB

    PTB

    Location:
    Orange County
    Driving:
    UberX
    NO, I didn't wait the 5 minutes
    just wanted to move on

    but more importantly, this crap should NOT affect my rating
     
  4. I gave 5 rides on weds and ended the day with a 4.89. If any of the rides gave me less than 5 it would have been much lower. The only thing I can think of is the 2 cancels that showed up on my trip log. 1 of the cancels was a $5 rider no show the other was a quick cancel.My best guess is cancels affect your driver ratings, and Uber is doing a better job at tracking quick cancels.
     
    Last edited: Sep 6, 2015
  5. The pax didn'the rate him. I think Uber is penalizing for cancels. They even lock you out of the platform for cancelling too many requests in a row.Read about it on another post.
     
    Last edited: Sep 6, 2015
    arto71 likes this.
  6. PTB

    PTB

    Location:
    Orange County
    Driving:
    UberX
    I know that,
    but there are other actions that affect your RATING....like driver CANCELing the trip for whatever reason.
    pick a reason under the CANCEL option and I guarantee you your rating will get hit
    I just emailed UBER and describe the incident....let's see if they respond like they should
     
    UberRidiculous likes this.
  7. Ot1

    Ot1

    Location:
    Los angeles
    Mine today is 4.33 those short rides are the worst, these are the ones that give you the low rating
     
  8. CaptainJackLA

    CaptainJackLA

    Location:
    Planet Earth L.A.
    Driving:
    UberX
    I checked my 1 day rating earlier today, and from my last 4 rides yesterday I had a 1-star rating...huh...WTF. I didn't have any issues yesterday. I had long rides and all seemed fine to me.
     
  9. LA#1x3

    LA#1x3

    Location:
    Los Angeles
    Driving:
    UberX
    I saw that 0.02 knock off on my ratings to I can't figure out why this is bs we gota try so so hard to improve our rating we gota get like 40 out of 37 5 stars in order for rating to go up a full number and that's a big if it might not even go up. But GOd forbid if we get s couple 4 stars u notice ur rating drop so fact it's unbelievable.
     

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