mrdrprofxavier

New Member
I Drive in Chicago and normally have just been accepting Lyft Lines when I am driving around and it is dead on pings. This week I noticed that when I am driving a Lyft Line It has been automatically accepting new passengers without even giving the pop up circle thing...not sure if this has anything to do with the new app update.

Anyways; I had someone complain I received an email about it then 7 minutes later I received a second email saying that Critical Response Team would contact me.

(at this moment that I am posting this I am still waiting on a call from the Critical Response Team to hear what exactly CARL's complaint was. knowing lyft they will probably call me randomly tomorrow.)

Don't get me wrong today has been a great day, But I had to give Lyft Support Team a piece of my mind.

Here are some Screenshots to explain more of the story. ( I have blacked out some info because... ya know the internet)
 

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mrdrprofxavier

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  • #2
To add on I also gave PAX the heads up that a new line had been added, but that I would ignore it and drive to her second location using Gmaps knowing that Carl should have seen that I would not be headed towards him.

I really just wanted to go home after driving this PAX around so it was a surprise to see the emails when I got home.

Great convo with pax and dropping her off was where I was headed anyways so i'm like eh
 
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macchiato

Well-Known Member
Umm..first off why on Earth would you change the destination for this first pax?

LyftLine is only meant for a one way fare to the destination. You were in the ride for 56 min and got $11.xx? Such a waste.

Think about it. Even if she tipped you $5, the return trip (on Line) still would have been $8.xx.
 

mrdrprofxavier

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  • #4
Umm..first off why on Earth would you change the destination for this first pax?

LyftLine is only meant for a one way fare to the destination. You were in the ride for 56 min and got $11.xx? Such a waste.

Think about it. Even if she tipped you $5, the return trip (on Line) still would have been $8.xx.

Meh My choice and the pax was a genuine person I learned the hardway today with lyft line. I'm also very new to lyft jump ship from uber.

56 mins was a combo of things mainly Chicago's normal shit traffic but thanks for commenting on the obvious... and reiterating what I already know.

I told them to Adjust the fare in that email for pax trying to play the system
 

macchiato

Well-Known Member
Good luck getting them to reimburse you.

Dude, I'm on your side. I don't want drivers to get screwed over and want you to make money. Not here to demean but to educate.

If I come off negatively, I apologize.
 

ATL2SD

Well-Known Member
Umm..first off why on Earth would you change the destination for this first pax?

LyftLine is only meant for a one way fare to the destination. You were in the ride for 56 min and got $11.xx? Such a waste.

Think about it. Even if she tipped you $5, the return trip (on Line) still would have been $8.xx.
Lmaooooo!
 

mrdrprofxavier

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  • #7
Good luck getting them to reimburse you.

Dude, I'm on your side. I don't want drivers to get screwed over and want you to make money. Not here to demean but to educate.

If I come off negatively, I apologize.
Thanks for clearing that up, It is hard to tell what emotion was coming off of txt at times lol and i'm still pretty upset about how dumb it is that this person complained when I didn't even pick them up so I am probably reading it in a bad tone to begin with.

I agree tho drivers should not have to deal with this crap. They want us to join in number to talk to our Aldermen in Chicago to stop them from screwing over their business when we are exactly what helps continue to "drive" their business ha ha ha (cheesey laugh)
 

CCW

Active Member
mrdrprofxavier, What happened to the 2nd pax that Lyft Line added into your trip but you never agreed to pick him up?

Was he charged for the ride that he never got by default?

After you dropped off your 1st Pax, the only pax who you picked up, and you never picked up 2nd pax,
did the Lyft app ask you to drop the 2nd pax before you can end the ride?
 

Adieu

Well-Known Member
Seems like you pressed pick up? If not, reply "huh? No I didn't drive the guy"

I Drive in Chicago and normally have just been accepting Lyft Lines when I am driving around and it is dead on pings. This week I noticed that when I am driving a Lyft Line It has been automatically accepting new passengers without even giving the pop up circle thing...not sure if this has anything to do with the new app update.

Anyways; I had someone complain I received an email about it then 7 minutes later I received a second email saying that Critical Response Team would contact me.

(at this moment that I am posting this I am still waiting on a call from the Critical Response Team to hear what exactly CARL's complaint was. knowing lyft they will probably call me randomly tomorrow.)

Don't get me wrong today has been a great day, But I had to give Lyft Support Team a piece of my mind.

Here are some Screenshots to explain more of the story. ( I have blacked out some info because... ya know the internet)
 

mrdrprofxavier

New Member
  • Thread Starter Thread Starter
  • #14
mrdrprofxavier, What happened to the 2nd pax that Lyft Line added into your trip but you never agreed to pick him up?

Was he charged for the ride that he never got by default?

After you dropped off your 1st Pax, the only pax who you picked up, and you never picked up 2nd pax,
did the Lyft app ask you to drop the 2nd pax before you can end the ride?
the 2nd pax sent in a request when I was already passed where his pin was I was not going to turn around in heavy traffic for him lol and I did not get the option to ignore it, it just told me that I had a line added. I also added a screenshot showing he cancelled and that there was no charge $0.00.

I had someone with me on Lake Shore Drive last week and same thing happened(minus the complaint) someone had been added automatically without giving me the chance to ignore it which was dumb because then i'd have to back track to pick the guy up. but luckily that pax cancelled because he most likely saw me driving down LSD. it was that simple for that pax to just cancel and re request a driver.

I'm made that Carl(2nd pax request) tried to complain to Lyft support and give me a negative hit on my account. lyft did not even text message me to let me know Carl cancelled. I just randomly received Emails(screenshots show) about a complaint for a ride that never happened. I'm sure I'll be fine and everything will be cleared up.
 

eman1122

Well-Known Member
LyftLine is worse than UberPOOL and I really can't believe I'm saying this. With UberPOOL you at least have the option to accept or ignore the incoming second or third requests. With LyftLine I noticed that when a second or third request comes in, you don't get any real notification and the GPS will automatically update to the new route to pick up the other pax.

I remember when I accidentally accepted a LyftLine (at the time I didn't know the LyftLine requests came in purple instead of the typical pink requests). I had to take some guy to work out in Pasadena. About 5 minutes away my GPS updates the route and I had to make a quick left. At that point I checked and noticed that I was on my way to pick up another pax and that's when I realized I was on a Line request. The guy asks me where I was headed and I told him I had to pick up another pax. Of course he gave the typical "I have to be at work at such in such a time" so I gave him my typical UberPOOL script when I used to take POOL requests that if he needed to be a destination within a certain time, it would be best to request a regular Lyft instead of Line because we are bound to pick up any requests that come through. I don't think he was too happy with it but I'm sure it will discourage him from requesting another Line.

The second pax on that ride also had to get the Line script when she asked me to take her friend home and then drop her off. I had to let her know that Line requests don't allow for trip adjustments due to possible match ups with potential pax that could be picked up on the entered route. We left her friend behind.

Moral of the story: If you have to be at a destination by a certain time and if you need to make adjustments to your trip, request a regular Lyft. Don't risk being late or not being able to drop off a friend over the theory that you can save a few cents in the process.
 

mrdrprofxavier

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  • Thread Starter Thread Starter
  • #17
LyftLine is worse than UberPOOL and I really can't believe I'm saying this. With UberPOOL you at least have the option to accept or ignore the incoming second or third requests. With LyftLine I noticed that when a second or third request comes in, you don't get any real notification and the GPS will automatically update to the new route to pick up the other pax.

I remember when I accidentally accepted a LyftLine (at the time I didn't know the LyftLine requests came in purple instead of the typical pink requests). I had to take some guy to work out in Pasadena. About 5 minutes away my GPS updates the route and I had to make a quick left. At that point I checked and noticed that I was on my way to pick up another pax and that's when I realized I was on a Line request. The guy asks me where I was headed and I told him I had to pick up another pax. Of course he gave the typical "I have to be at work at such in such a time" so I gave him my typical UberPOOL script when I used to take POOL requests that if he needed to be a destination within a certain time, it would be best to request a regular Lyft instead of Line because we are bound to pick up any requests that come through. I don't think he was too happy with it but I'm sure it will discourage him from requesting another Line.

The second pax on that ride also had to get the Line script when she asked me to take her friend home and then drop her off. I had to let her know that Line requests don't allow for trip adjustments due to possible match ups with potential pax that could be picked up on the entered route. We left her friend behind.

Moral of the story: If you have to be at a destination by a certain time and if you need to make adjustments to your trip, request a regular Lyft. Don't risk being late or not being able to drop off a friend over the theory that you can save a few cents in the process.

I deff. learned today D: lol

I will most deff. use a script to explain lyft line to pax from now on.
That's a good way to get more smart/decent pax to complain on our behalf to lyft/uber support

Since I started driving in October 2015 I have noticed the conversations about ridesharing companies have changed
and a lot more pax understand that drivers can be screwed over. This comes up in general small talk about "Who do I like to drive for more".

Power in numbers will hopefully help these and many other issues
 

Another Uber Driver

Well-Known Member
Moderator
When you accept a Lyft Line or Uber Pool, before you start the trip, you make sure that the customer understands how it works. The customer gets a trip to the entered destination only, no stops and might have to share the vehicle. If they do not like any of that, do not start the trip, tell the customer to cancel and order regular Lyft or UberX. If they balk, invite them to leave the vehicle. If they continue to balk, call the Police.

My experience with Lyft Line, in particular, has been that the user ordered it because it "was the cheapest". Once I explained to them what they were getting for their cheap version of a ride that already is too cheap, every customer who did not like it has cancelled with no problem.

Uber Stool users are a different animal. I have had to threaten to call the Police on more than one who threatened me with one star if I accepted any additional requests. They were just being cheap and did not want to suffer the consequences of being cheap.

Bottom line: I never start a trip until I am sure that the user understands what U-Pool/LL is all about and is willing to play the game.
 

macchiato

Well-Known Member
Line changed recently too. Months ago they only matched up people before you picked up the first pax. If the pax didn't get matched at pickup, they wouldn't be sharing the car.

Now it matches up while in mid trip like Pool. But the biggest difference is that at least with Pool you have the option to pass on a request. With Line we are forced to take it. On top of that, we don't know the rating of the second pax.

Well, it's going to be lower now after the trip.
 

Jimmy Bernat

Well-Known Member
Sounds like you made a mistake and did not do the original pick up as a line . You can't do extra stops , change destination etc.. which it sounds like you already know. If you accept a lyft line you pretty much have to pick up the 2nd passanger . If the first passanger is unhappy about "accidentily" doing LyftLine educate them on Lyft line and maybe cancel the ride and have them rerequest a ride with you closest .

The one thing I love about Line is that I actually can see where the passangers are going and it runs much more smoothly then Uber Pool ohh and of course the tipping option . But honeslty I only accept Pool or Line if I need rides for a bonus .
 
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