When I click on promotions, then on a boost, it goes to the map but does not display. And the bottom where the description usually is, is blank.
I have rebooted.
I have uninstalled and reinstalled.
I have asked Rohit. He told me the sky is blue.
This started with the last update.
I have android oreo.
I am seeing the same thing and have done everything when I emailed ubereats they told me the same thing boost may not be available in that area and I told them that's not the problem it's not showing for any area. Eventually they told me I should not base my trips plans off boost rate I told them I go where its busy and not off boost however I would like to plan where I want to go different areas have different business at different times i want to maximize my money and your app is not working. They have no fix and fail to understand what I am saying
I emailed them too, and they went through the normal routine.
restart your phone
uninstall reinstall app.
have a great day.
Other drivers I have talked to in person, have the same issue. It appears to be affecting only android phones, as iphone users have shown me their phones and they work.
Our only hope is probably a new update that will correct the issue. Do not expect them to admit that the last update broke anything.
I just sent them another message.
We'll say what they say.
When I click to see upcoming promotions, they appear. When I click on one of them to see it on the map, it does not appear, and the description at the bottom is blank.
This began with your last update. Please do not tell me to reboot and/or uninstall reinstall. I have already done that. It is occurring only on android phones from what I have seen.
This is my second message to you about this.
Please take this seriously and not answer with your usual The sky is blue response. Not all drivers are stupid. Some of us know how to use a phone.
I understand that wanted to know what happens on your promotion because it was disappeared on the map.
We appreciate you taking the time to troubleshoot the app because it is the best way to do. Since there was no reported issue regarding your concern, mostly, basic troubleshooting steps will do to resolve this issue. However, if the troubleshooting did not help you, we advised you to visit the nearest Greenlight hub in your city. You can refer to this link.
Its not about getting paid from the boost we cant see upcoming promotion. When I reached out to uber instead of trying to help me they told me I shouldn't based my rides off the boost amount because others could be doing the same thing and I could get more rides in a lower boost area ok but if the next city 10 min over is paying 1.8 and my city is 1.1 and I know the business in 1.8 boost zone is there I'm going to get the 1.8 my city is not that busy I can also do less driving and make the same or more. I've done it lol I went back and forth with 7 ppl from uber via the app and no one wanted to act like they understood the problem. ITS NOT SHOWING UPCOMING BOOST ANYWHERE UNDER UPCOMING PROMOTION ITS A BLANK MAP ITS NOT JUST MY AREA.
Yeah I was going to hit you when I got the chance mine popped up this morning as well I was laying in bed and said let me double check and there it was
I don't look at the map on Uber for boost. If I get a promotion under "promotions" area, I've always received the boost amount as reflected in the fare details. I hope you do also!
Not all boost promotions that are presented in the promotions area are for the area I actually work.
Chicago and all its surroundings covers a big area and promotions are handed out by area.
This type of activity happened in my area before they removed the boosts for good.
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