her name is Kathy and she is one of the managers, redneckish looking lady but nice believe it or not. Getting an attorney is easier said than done if the damage is 4k and you spend half in an attorney you realize ir makes no sense. They eventually paid for the damage after 3 months and 3 estimates and countless hours of threats legal and otherwise but i was forced to take the car to a place other than my choice but the owner is a *ick head. I also had my "membership" with them for a long time and ppl are generally nice, i just hope you wont have to meet the owner