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1K views 4 replies 4 participants last post by  jonathantullos 
#1 ·
I was accused of violating terms of service by uploading a "fraudulent" document. Apparently the new customer service person at MEINEKE used two different color inks on my inspection form. When I uploaded the paperwork I received a reply asking for re-submission and I did. About an hour later I received a message telling me that my account has been PERMANENTLY deleted. I quickly sent the form back and the receipt from my transaction also showing that I passed. NOTHING!

I then call the support line (PHILIPPINES) and they after a lengthy conversation, they do absolutely nothing. I even requested a supervisor and that was denied. I was told that I would be contacted by an UBER representative in 24-48 hours.... NOPE! NOTHING!

I go back to MEINEKE and have another form filled out by the manager this time. I send that in.... NOTHING!

I then am sent an email saying that I need to go to a green light hub. OK, I go yesterday to the same MEINEKE location (OXNARD) and am waiting for the UBER rep and he is a no show! AGAIN NOTHING!

I finally drive 50 miles to Santa Barbara and actually get to speak to a rep. He uploads my new document and tells me that hopefully in a few days, that my account will be restored. What a friggin headache and thanks to that first UBER nazi that did not care about the proof I submitted, I still am in limbo. Thanks UBER, your driver support and the way you treat your drivers is unparalleled.
 
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