I normally don't post on here but I had an experience today that really pissed me off. I know everyone hates on pool (for good reason) and out of my better judgment I accepted a pool yesterday. It actually turned out to be pretty decent and the end fare was $26.09 so I was happy with that. During the trip the second rider I picked up was a huge stoner who went on and on about all the cool $100k cars he wanted to buy and was completely unable to hold back the BS he so urgently needed to spew. Long story short I drive the kid ~15mi/25min and we talked the whole way and then he had the audacity to report a "Bad Trip Experience" to Uber. I wake up this morning to the attached email and without checking with me and with no valid explanation for the "Bad Trip Experience" Uber decided to adjust the trip to $0. Of course I emailed them and they refunded me (and even paid me more) after I explained to them that the loser I so graciously drove was a fraudulent liar who didn't want to pay for the ride and decided to scam the system but the entire concept of Uber even attempting to reverse the fare without checking with me and without any valid reason was repulsive to me. Just curious if anyone else has had similar experiences, feel free to share.