Uber has included the above in-app message about assistance animals.
The link takes you to Uber’s Assistance Animal Policy (Australia/New Zealand): https://www.uber.com/en-AU/legal/policies/service-animal-policy/au/.
This policy was last updated on 7 July 2017.
This policy includes a statement that assistance animals are not limited to assisting those who are visually impaired. ‘Assistance animals can help people with physical disabilities, autism, post-traumatic stress, diabetes, anxiety, dementia, hearing loss and other disabilities’.
The policy also explains how riders can lodge relevant complaints. It includes the following important statement:
‘Riders will be refunded any cleaning fees charged for shedding by their assistance animal’.