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Are the wait fees enough?

You get the ping, you accept it. According to the ping, the pickup is 5 minutes away - "that's not bad" you think. "I can arrive, pick up my passenger, get them to their destination, and move on to the next ride!" you ponder with positivity. You do some calculations in your head: "as long as the destination is more than 5 minutes from the pickup, it should be a pretty good profit for me!" you are psyched.

You arrive at the pickup, looking for the tell-tale sign of your passenger: a lit-up cell phone screen and a craned neck. You see no one who matches that description, you start looking for anyone who could potentially be your passenger - nobody. You re-check the pin on the map - "yup, I'm practically right on top of it!" - your positivity is waning. You make sure the clock for wait fees is counting down, it is. You shift your vehicle into 'park'; now you wait.

A minute passes by, and you begin to question your ability to read a map - something you've done hundreds of time. "No, I'm in the right place". You do the calculations in your head again - the wait fee that is forthcoming isn't even worth your time. Let alone this in-between time where you assume the passenger is looking for you.

The 2nd minute passes by and you begin to wonder if they got the wrong pickup; it happens sometimes. You send a text: "I'm parked on Lake and University". You expect a response from a frantic rider trying desperately to find your vehicle - no response comes. At least soon you'll start earning that wait fee. You do your calculations again - that wait fee is only a few cents. Your profit is shrinking with every minute.

The 3rd minute passes and now you just want to know the story. Who orders a ride and doesn't show up to take it? Why are they not here? After all, they called for the ride! You didn't solicit them to take a ride. You weren't driving up to random people on the street saying "hey, you need a ride?" No, they called for a ride. And your mandate as a driver was to show up quickly so as to not waste their time. But, here it is, you are here and they are wasting your time! In the same amount of time you have currently waited, you could have completed a ride and gotten paid. But no, this selfish entitled person who will undoubtedly expect premium service for a meager price also expects you to wait for them as if your car, service, gas, maintenance and time are all worth the few dollars they will ultimately begrudgingly pay you. You feel like every person that walks by, every car that drives by, every eye that peers out of the windows of nearby buildings are trained on you: "why is that vehicle just sitting there? Why have they been there SO long?"

The 4th minute passes, and now it's a race. Will the clock strike five minutes before they try to lunge for your car door? In less than a minute, this selfish person will get their comeuppance and they will learn what it means to waste your time. You will earn your cancellation fee, and you can move on the next ride. At this point, the cancellation fee carries more profit than picking up this rude person and having that silent, seething ride - no matter how far it is. You hover your finger over the screen of your cell phone, waiting for that "Cancel Ride" button to pop up. You see a person meander out of a building, their cell phone in their hand - they're not even in a hurry. They look up, see your vehicle, and start approaching it - this is your passenger. They reach for the door handle, and you check the time left on the clock - 15 seconds. You roll your eyes and unlock the door, they trundle in. They absentmindedly slam the door as they get in, you confirm their name. You half expect them to say they're waiting for one more passenger; they don't, it's just them. You swipe the "start ride" bar and begin the trip. It's just a few blocks. Your positivity is completely gone, you spend the rest of the ride in silence. Your passenger having no idea how their actions affect your mood or profit, will go on about the rest of their day without even paying you a second thought.

Do you tell them they wasted your time? Do you save it for the rating? Does the rating do anything to improve their punctuality for future rides? Should Uber take this sort of thing more seriously?
 

Comments

Gone_in_60_seconds

Well-Known Member
So you’re made for this job. The wait time for a person is very low. There is no reason to complain. 5 minutes and they have to be there or you get paid. It’s extremely reasonable. Cab drivers get paid nothing and wait longer. Chill out
Yes, Taxi get paid nothing for waiting. However, Taxi rates are 2 X Uber rates. If someone compensated me at those rates, I would gladly wait for a decent and lucrative fare. :p:p:p:p
 

Hahajizzjizz

New Member
You get the ping, you accept it. According to the ping, the pickup is 5 minutes away - "that's not bad" you think. "I can arrive, pick up my passenger, get them to their destination, and move on to the next ride!" you ponder with positivity. You do some calculations in your head: "as long as the destination is more than 5 minutes from the pickup, it should be a pretty good profit for me!" you are psyched.

You arrive at the pickup, looking for the tell-tale sign of your passenger: a lit-up cell phone screen and a craned neck. You see no one who matches that description, you start looking for anyone who could potentially be your passenger - nobody. You re-check the pin on the map - "yup, I'm practically right on top of it!" - your positivity is waning. You make sure the clock for wait fees is counting down, it is. You shift your vehicle into 'park'; now you wait.

A minute passes by, and you begin to question your ability to read a map - something you've done hundreds of time. "No, I'm in the right place". You do the calculations in your head again - the wait fee that is forthcoming isn't even worth your time. Let alone this in-between time where you assume the passenger is looking for you.

The 2nd minute passes by and you begin to wonder if they got the wrong pickup; it happens sometimes. You send a text: "I'm parked on Lake and University". You expect a response from a frantic rider trying desperately to find your vehicle - no response comes. At least soon you'll start earning that wait fee. You do your calculations again - that wait fee is only a few cents. Your profit is shrinking with every minute.

The 3rd minute passes and now you just want to know the story. Who orders a ride and doesn't show up to take it? Why are they not here? After all, they called for the ride! You didn't solicit them to take a ride. You weren't driving up to random people on the street saying "hey, you need a ride?" No, they called for a ride. And your mandate as a driver was to show up quickly so as to not waste their time. But, here it is, you are here and they are wasting your time! In the same amount of time you have currently waited, you could have completed a ride and gotten paid. But no, this selfish entitled person who will undoubtedly expect premium service for a meager price also expects you to wait for them as if your car, service, gas, maintenance and time are all worth the few dollars they will ultimately begrudgingly pay you. You feel like every person that walks by, every car that drives by, every eye that peers out of the windows of nearby buildings are trained on you: "why is that vehicle just sitting there? Why have they been there SO long?"

The 4th minute passes, and now it's a race. Will the clock strike five minutes before they try to lunge for your car door? In less than a minute, this selfish person will get their comeuppance and they will learn what it means to waste your time. You will earn your cancellation fee, and you can move on the next ride. At this point, the cancellation fee carries more profit than picking up this rude person and having that silent, seething ride - no matter how far it is. You hover your finger over the screen of your cell phone, waiting for that "Cancel Ride" button to pop up. You see a person meander out of a building, their cell phone in their hand - they're not even in a hurry. They look up, see your vehicle, and start approaching it - this is your passenger. They reach for the door handle, and you check the time left on the clock - 15 seconds. You roll your eyes and unlock the door, they trundle in. They absentmindedly slam the door as they get in, you confirm their name. You half expect them to say they're waiting for one more passenger; they don't, it's just them. You swipe the "start ride" bar and begin the trip. It's just a few blocks. Your positivity is completely gone, you spend the rest of the ride in silence. Your passenger having no idea how their actions affect your mood or profit, will go on about the rest of their day without even paying you a second thought.

Do you tell them they wasted your time? Do you save it for the rating? Does the rating do anything to improve their punctuality for future rides? Should Uber take this sort of thing more seriously?
Simple math says HELL NO
 

Hbadger

New Member
I think they need to be more because many pax will wait until the 4:55 mark before they get into your car for that 1.2 mile ride to the grocery store.
 
Had a pax tonight that told me when I called at 2:00 saying she would be right out (taking pictures). Showed up at 4:45... Then informed me after the ride was going that her mom booked the ride and that she was unaccompanied minor. It is dark and not a safe area to leave an underage minor... What do you do?
 

Ssgcraig

Well-Known Member
Sat night got a XL ping, 18 min away long trip. Was going to be at least 50 in my pocket. Get to destination, bar has been closed since 1 AM, it's 2 AM now. I get the call at 1 min to cancel and the female states they are not at the pick up, they are at another bar next street over. I make an attempt to find them while they are on the phone, no luck. PAX states go back to requested pick up and they will walk to me. 4 more minutes, I am now 11 min waiting, no one. I cancel, 14.50 fee. WTF? PAX had 18 minutes to get to the requested pick up, annyoning.
 

Halfmybrain

Well-Known Member
From 3:01-5:00 they have a VERY hard time finding me. :rolleyes:
Fraud.


The ones that piss me off I just drive off without cancelling and park it couple blocks. They see ur car on their app. Don’t answer any text or phone. Ur trying to get them to cancel. The longer u wait it out, they are outside as well and can’t call another uber. Ur basically teaching them what it feels like to wait. Wintertime cold even better.....standing out in pouring rain bestest.
Fraud.


That's a whole lot of thought that goes into an uber ride.
Imagine what you could accomplish if you put all that mental energy into a worthwhile pursuit.
Now go rewatch those Shark Tank episodes, motivate yourself, hussle, stop working for da man, and make some green.

And btw your mistake at the T- 2 minute of the countdown is waiting for the paxhole. You should slide your vehicle round the nearest corner, or u-turn and move 50m up the street, in preparation for a slider. If the paxholes are not there by the 3 min mark of your arrival (2 min courtesy and 1 min wait time charge), they deserve a slider & cancel fee.

No one gives a hoot about you, but yourself. Look after yourself first, not uber, not paxholes. Maximize your $ on this BS gig until you hussle your way into a real income stream. Peace to you dude.
Fraud.
<snip>
Oh, and I'm not saying there shouldn't be some wiggle room. Two minutes is generous, five minutes is ridiculous, and anything more than that is unacceptable.

Oh, and to all those that suggest I "drive around the corner" or "lock my doors" or somehow stall for time to collect the cancellation fee?
I'm sorry, that is also entitled behavior.
That is also fraud.


Uber and Lyft's policies are pretty straight forward regarding our mandate. We wait five minutes.
OR cancel short of the 5 and move on. I've done it now and then.

I am, however, saying that the policies stink and Uber and Lyft should consider different penalties for riders wasting our time. Up to and including suspending their accounts, or placing them at the bottom of the queue when matching riders with drivers or even tagging their pings with something like "habitually late for pickups" (maybe denoted with a symbol) so we can decline their pings.
Now you're really talking--except in Chicago we can't see rider ratings.
 
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In my book, by the time I arrive at their pickup location, passengers should, at worst, be just inside their building’s front door or lobby, ready to enter my car within a few seconds’ walk from said building, unless there is a highly acceptable reason. Tip: acceptable reasons do not include “I’m in the elevator,” “My friends took a long time to say goodbye,” “My cat was misbehaving” or “I’m still paying for my shopping.”

Otherwise, I always give a low rating (one or two star deduction) to passengers for whom the wait time is too long. By “too long” I mean over a couple minutes—less if the drive to the pickup location from the time I originally received the request was on the longer side (e.g., five minutes). And, with Lyft I usually call when about two minutes have passed, not after the full five minutes.

I find riders who use these services often, like the so-called “UberX VIPs,” to be the worst. Some people have had me wait just so they can finish their extended conversations, even though we’re in plain sight of each other. Really, the wait time at the pickup location should be no more than two minutes, regardless of the type of ride. And drivers should be fully paid for the drive to the pickup location after they accept the request.

And, with Lyft, I have started consistently confirming that I have arrived at the rider’s pickup location about one or two blocks before I am really in front of their door. That way, the time I actually spend waiting for them is a little less.
 
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BigRedDriver

Well-Known Member
They come out at 4:50, get in the car, “sorry for making you wait”, you start ride “ dang, I forgot something”, hop out and go into the house!

Makes me want to take off while they desperately hang onto the half open door!
 

BuckleUp

Well-Known Member
Fraud.



Fraud.



Fraud.

That is also fraud.



OR cancel short of the 5 and move on. I've done it now and then.


Now you're really talking--except in Chicago we can't see rider ratings.
Half-brained. Get a real job.
In my book, by the time I arrive at their pickup location, passengers should, at worst, be just inside their building’s front door or lobby, ready to enter my car within a few seconds’ walk from said building, unless there is a highly acceptable reason. Tip: acceptable reasons do not include “I’m in the elevator,” “My friends took a long time to say goodbye,” “My cat was misbehaving” or “I’m still paying for my shopping.”

Otherwise, I always give a low rating (one or two star deduction) to passengers for whom the wait time is too long. By “too long” I mean over a couple minutes—less if the drive to the pickup location from the time I originally received the request was on the longer side (e.g., five minutes). And, with Lyft I usually call when about two minutes have passed, not after the full five minutes.

I find riders who use these services often, like the so-called “UberX VIPs,” to be the worst. Some people have had me wait just so they can finish their extended conversations, even though we’re in plain sight of each other. Really, the wait time at the pickup location should be no more than two minutes, regardless of the type of ride. And drivers should be fully paid for the drive to the pickup location after they accept the request.

And, with Lyft, I have started consistently confirming that I have arrived at the rider’s pickup location about one or two blocks before I am really in front of their door. That way, the time I actually spend waiting for them is a little less.
I once did a drive off slider as paxhole's hand was a few inches from the door handle. The paxhol took forever to say goodbye, kept talking like my time is not worth sh*t and I''m there for their service. Soon as that little red cancel icon popped up, I hit the gas and sped off as she was on the sidewalk reaching for the handle. Then cancel. One of the most satisfying $7 even earned.
 
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Ishurue

Active Member
Base fare is what your paid to pick up PAX .

idk what it is in your City etc. just take that into account plus 2 minutes on pick up distance.

in Boston Base is 1.58 .

at Mass min wage of $12 an hour, .2 per minute . on Pure time no mileage thats 7 minutes 54 seconds.

mileage wise, for simplicity will use IRS of .58 per mile .

5 minutes total max distance 1 mile you break even .


Pick ups i usually if city driving under .25 miles , highway driving no lights no traffic up to 5 miles ( highway miles cost less wear n tear on car. )

Thats how you take into account Base fare .

in Boston, waiting time is .3 per minute or $18 per hr .
 

MiamiKid

Well-Known Member
Even worse when they decide to have a leisurely conversation RIGHT NEXT to your car.
That's the worst.
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So you’re made for this job. The wait time for a person is very low. There is no reason to complain. 5 minutes and they have to be there or you get paid. It’s extremely reasonable. Cab drivers get paid nothing and wait longer. Chill out
Cab drivers can also leave whenever they wish, without consequences such as cancellation rates, annoying messages, etc.
 
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