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Anyone notice the delay of the heat map in the uber partner app?

Discussion in 'Los Angeles & Orange County' started by Salvor Hardin, Sep 7, 2015.

  1. I don't know if it's an issue with my phone, the uber app on android (I assume most of you are using iphones), but I sometimes have to close out the app, then close out the recent app section on my phone and reload everything for the heat map to pop up.

    EVERYTHING ELSE loads fine no matter what all the time, it's like they want to delay me getting heat map info. And many times I get an instant ping with no surge attached and I am forced to cancel on them or work for free.
     
    49matrix likes this.
  2. elelegido

    elelegido

    Location:
    Varies
    I've had this problem since the last update. The app mostly shows no yellow/orange zones or surge zones; sometimes it will seemingly randomly display one or two surge and/or yellow/orange zones, but never the full surge/heat scenario except sometimes for a second or two after the app is opened, then the zones disappear again.

    Makes the driver app useless for looking for business; I've had to look for surges using the passenger app.

    Uber, in the unlikely event you're reading this, never mind releasing a new app version every few days with a few extra snippets of code; your app developers aren't skilled enough for that. Instead, concentrate in making a basic app that is stable and bug free, and then leave it the F alone.
     
  3. Ububu

    Ububu

    Location:
    los angeles
    ditto since the last update. They made the driver app useless. The rider app on the other hand, has to display true prices/ Or, you can buy cheap 3rd party apps that check for surge in real time. Just type surge in the app store (dunno If i can say the names of specific apps on this forum).
     
  4. elelegido

    elelegido

    Location:
    Varies
    Please do - I can't find any (Android)
     
  5. Ububu

    Ububu

    Location:
    los angeles
    surge notifier
     
  6. elelegido

    elelegido

    Location:
    Varies
    That just seems to replicate the functionality of the rider app in that it will tell you if a particular spot you select on the map is surging or not, unless I am using it wrong.
     
  7. Ububu

    Ububu

    Location:
    los angeles
    It is the equivalent of multiple rider apps, since you can see 5 points in the city at once. Also, its notifications allow you to see where it surges the most throughout the day. I find it useful.
     
  8. RockinEZ

    RockinEZ

    Location:
    San Diego
    Driving:
    UberX
    If you feel you are not properly sedated, call 348-844 immediately. Failure to do so may result in prosecution for criminal drug evasion.

    Uber is watching.
     
  9. RockinEZ

    RockinEZ

    Location:
    San Diego
    Driving:
    UberX
    If you feel you are not properly sedated, call 348-844 immediately. Failure to do so may result in prosecution for criminal drug evasion.
     
  10. 49matrix

    49matrix

    Location:
    NC
    Driving:
    UberX
    Don't know about LA but in my part of NC the heat maps are a joke. I rarely pay attention to them but if I drop off a pax and find myself in the middle of a 2.0 surge, yes I stay where I am and hope I get a ride before it disappears. The heat maps in my area are always the same geographical areas, it never changes. So I cannot believe that the need for cars are always in the same places. I get plenty of rides by doing my own thing and that's accepting every ride and when you end a ride, stay where you are and wait for the next request, don't keep driving around.
     
  11. jaimeritchie

    jaimeritchie

    Location:
    rancho cucamonga
    Driving:
    UberX
    im so glad im not tbe only one. ever since update ive had nothing but problems. i was thinking it was my phone and i almost bought a new one. this thread just saved me atleast $200. i do wish they would get it together.
     
  12. Not Me

    Not Me

    Location:
    Los Angeles, CA
    Driving:
    UberPLUS
    Avoid all those app problems. Get an iphone and 2 charging cords. One cord to use when the other breaks at the usual little plugin section. LOL, Then rinse and repeat with two additional charging cords.
     
    uber pro likes this.
  13. LA#1x3

    LA#1x3

    Location:
    Los Angeles
    Driving:
    UberX
    Omg guess what I dropped this pax at 5th at In LA, as I'm driving off and hitting the dame end trip button it comes back to network error so I pulled over a block away cuz I know the pax is looking at my car being driven without him in the car and is fkn livid probably, also ready to rate me 1 star. And probably has the email Alteady typed up and ready to send. Any way to joke I spent 15 min trying to end this guys trip but was still saying network error. While I'm trying to end the trip I sent uber a nasty email how there Fk up cost my ratings to go down. Anyway I drove I block and the trip ended after 17 min of trying. I swear to u 20 min later my rating dropped 2 points from 4.86 to 4.84. I'm not saying that was from that 1 pax but wtf men. I was so pissed and there was nothing I could do
     
  14. Not Me

    Not Me

    Location:
    Los Angeles, CA
    Driving:
    UberPLUS
    Dang, that sucks. In reality you went from showing a 4.9 on the app, to now showing 4.8.

    A while back, I went from showing 5.0 to 4.9 because an a-hole wanted me to drive away, but the app was just showing a black screen. I'm not driving 1 inch, without the app showing I'm on a trip.
    "Just drive, I'm late, it's your phone that's bad, not the app." F U rider! Gave him a 1 star, 'cause I already knew he would be a jerk and 1 star me at the end of the trip. I almost told him to get out. But, it was a slow F ing week and he was going far. Like $50 trip far. Not bad.
     
    LA#1x3 likes this.
  15. DudeCity

    DudeCity

    Location:
    Baycity
    call the pax tell them to cxl and that saves rating issue as well........
     
  16. LA#1x3

    LA#1x3

    Location:
    Los Angeles
    Driving:
    UberX
    I did bro I sent him 2 texts emailing him I told him I explained to uber what issue was I tried my best but u know uber pax. If they pay a penny more were fuked they Fk with that 1star
     
  17. elelegido

    elelegido

    Location:
    Varies
    It turns out Uber knows about the map surge issue. When I asked about it I got an auto response - iPhone users - is the iPhone app also affected?

    Sep 13, 22:38

    Hello, no pre-scripted or auto responses on this please; I need an
    answer to each of these questions:

    1) Is Uber aware that the Android driver app is not displaying surge
    zones properly on the heat map?

    2) When does Uber plan to fix these errors?

    3) Does the iphone driver app have the same problem at the moment?


    Laura, Sep 13, 23:58

    Hi,

    We are so sorry to hear about the trouble here.

    Our team is aware of this issue and we appreciate your patience as we
    work to resolve it as quickly as we can.

    If you have any other questions in the meantime, I’ll be more than
    happy to help.

    **Laura**
     
  18. jaimeritchie

    jaimeritchie

    Location:
    rancho cucamonga
    Driving:
    UberX
    they do this **** about everything. its to pacify the drivers til they know how to get their **** together. billions and billions of dollars and they cant get the app to work right. they dont care cuz they arent the ones on the road dealing with it so they always have of the "**** 'em" attitude. makes me wanna drive for lyft.
     

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