sell that phone and get two samsung s5. uber app have trouble with new phones but legacy crappo phones work fine. I use two S5. One for Uber and one for Ola. You can find out if it your phone or not just order an Uber. pay the driver 5 or 10 bucks for his trouble and ask him if you can use his phone and just login to his driver app.Cannot click on the earnings tab as the app doesn't load. It's like it freezes on the loading screen (see screenshot)
Actually had a response from Uber. They say I need to do a criminal history check again. I'm not convinced it's the issue but i have just done the history check again online so we will see what happens when that clears. My theory is if it is the problem the app would load and give me a message saying i need to do a criminal history check and wouldn't let me go online whereas all i am getting is a frozen loading screen. I hate to imagine that's what happens if your account isn't active but we'll see.