I just joined this forum today but I've been driving UBER in NYC since April 2016 so I have some experience. I see some on this forum say that their rating doesn't matter unless if falls below 4.60. I currently have a rating of 4.96 and had a rating of 4.98. That's a pretty good rating but it gets me nothing but bragging rights when a Pax(new term for me) notices it. What I find, though is that your pax's rating matters a great deal. Until a few weeks ago, I really didn't pay attention to passenger ratings unless in the middle of the ride I noticed that they were particularly annoying and then I would check to see what their rating was. Inevitably, I found that Pax with ratings below 4.50 were more problematic. The passenger that made me change my ping acceptance policy, I probably wouldn't have picked up if I noticed that she had a 3.98 rating before. She kept me waiting even though I arrived within a minute of the ping and didn't respond to my messages letting her know that I had arrived. She didn't apologize when she finally got in the car and immediately turned on her navigation and started instructing me how to take her to an area of town that was in the center of the city and a very common area to go. Once her directions got us to a point where we had to take a detour, she began complaining that she was running late. While all this is happening, I'm treating her like any other passengers; accepting her trip suggestions, offering her a choice of music, offering her water(yes, I still offer water). Once we arrived near the area, many of the buildings don't have numbers on them so I asked her, which building it was exactly and she said: "I don't know, I put in the address so you should have it." Keep in mind, there's no building numbers and they don't run sequential if there were numbers. In the end, before she got out, I had had enough and told her that going forward, if she was already having a tough time getting picked up, she would have trouble because of her low rating. I told her what her rating was and that her attitude was the reason she had the rating. I know, I could've let her go on her bitter/merry way none the wiser but I felt I could afford the knock on my rating. The long and the short is that if a passenger/pax has a rating below 4.50 leave them on the curb where they belong.