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And This is Why Accounts are Put on Hold

Discussion in 'News' started by MHR, Nov 9, 2018 at 6:31 AM.

  1. MHR

    MHR Moderator

    Location:
    Texas
    http://www.latimes.com/business/technology/la-fi-tn-uber-fines-20181108-story.html?outputType=amp

    By SAM DEAN
    NOV 08, 2018 | 5:55 PM

    Uber fined $750,000 for letting drivers work after customers complained of drunk driving.

    The California Public Utilities Commission fined Uber $750,000 for failing to follow a “zero tolerance” policy on investigating and suspending drivers in response to customer complaints that they were driving while intoxicated.

    The fine is the result of a settlement between the commission and Rasier-CA, a company owned and created by Uber to operate its services in California. The settlement approved Thursday was reached after an administrative law judge recommended fining the company $7,500 per violation, amounting to $1,132,500.

    The violations were discovered in a Consumer Protection and Enforcement Division investigation that looked at how customer complaints of intoxicated drivers were handled from August 2014 to August 2015.

    Uber reported receiving more than 2,000 complaints in that period and deactivated 574 of those drivers in response. But when investigators looked more closely at 154 of those complaints, they found that Uber failed to investigate 133 of them and failed to promptly suspend drivers in all but five of the cases reviewed.



    The zero-tolerance policy that Uber agreed to follow is a special exemption for the company, according to the proposal adopted by the state agency. All other companies overseen by the commission are required to enroll in a drug and alcohol testing program for its drivers.

    The policy mandates that the company have a clearly visible and dedicated phone number or in-app call function for complaints of driver intoxication. It also requires that the company suspend drivers for further investigation promptly after a zero-tolerance complaint is filed.

    The investigators found that even when Uber claimed to have suspended a driver, other records indicated that the driver went on to provide three additional rides in the two hours after the complaint was filed. The investigation further found that there was no dedicated button or phone line for zero-tolerance complaints in particular, which introduced an element of human error into the process of deciding which customer complaints required prompt response.

    In addition to the fine, Uber agreed to implement an education program on zero-tolerance regulations and file a motion to expand existing regulations and develop stronger standards for the ride-hailing industry.
     
  2. Lee239

    Lee239

    Location:
    Lee county fl
    The problem is that too many false allegations are made and Uber does not check to see if it's real or not.

    They need to make customers be responsible for false allegations and they need to follow up real allegations by calling past riders to see if they also noticed anything.
     
    teh744 and tohunt4me like this.
  3. PioneerXi

    PioneerXi

    Location:
    California
    [QUOTE="MHR, post: 4464515, member: 116086]

    The investigators found that even when Uber claimed to have suspended a driver, other records indicated that the driver went on to provide three additional rides in the two hours after the complaint was filed.

    [/QUOTE]

    This would suggest that the complaint was not made until hours after the ride ended

    ...and sufficient time for a passenger to manufacture a frivolous complaint after seeing the cost of their ride with surge.
     
    Last edited: Nov 9, 2018 at 8:01 AM
  4. Lee239

    Lee239

    Location:
    Lee county fl
    Most of the time accounts are put on hold because pax as aholes and lie about a driver. That's why.

    Just because a state chooses to fine a company does not mean it's justified. On this I am on Uber's side, as much as I hate them.

    Uber put accounts on hold becuase drivers are worthless to them and replaceable and disposable.
     
    uberdriverfornow and tohunt4me like this.
  5. Disgusted Driver

    Disgusted Driver

    Location:
    Raleigh
    Driving:
    UberSELECT
    This is one of those wonderful legal situations where there are little consequence for bad behavior.

    1) Uber gets slammed if they don't suspend immediately
    2) There is no effective way to really investigate this with IC's, we would need to be tested immediately upon allegation
    3) Pax does not get punished for false allegation, in fact it's never determined whether allegation was true or not.
    4) Driver has no real remedy. You can sue the pax but can't prove it's not true and even if you could, the damages are typically very small in terms of lost wages so no attorney will take the case.

    In short, it's called the luck of the draw.
     
  6. Therefore encouraging Lying Pax to continue for vindictive self serving reasons to punish and affect the earnings of good hard working drivers!
     
    uberdriverfornow, ratethis and MHR like this.
  7. So now:

    - we have received a concerning report that there was a speck of dust on your floor mat. We take Rider safety very seriously and consequently have suspended your account for further investigation.
     
    Ziplock, uberdriverfornow and MHR like this.
  8. HotUberMess

    HotUberMess

    Location:
    Orlando
    There’s a way to test; submit to a blood draw given by a law enforcement agency, to be paid by Uber.

    If the test comes up negative, Uber must pay the driver lost wages and are free to sue the lying passenger.

    Of course we know Uber can’t afford to do all this because they lied and said taxis are overcharging when they actually are charging the rate needed to run a legitimate business. Since Uber spread this lie, they have cornered themselves into charging less that what is needed to run a legitimate business.

    THE USA’s BEST AND BRIGHTEST, Y’ALL
     
    heynow321, Lowestformofwit and MHR like this.
  9. 98% FALSE COMPLAINTS BY FREELOADING PASSENGERS !

    Meanwhile
    Driver went without income for falsely being accused by Liars !
     
  10. uberdriverfornow

    uberdriverfornow

    Location:
    no
    what a joke, so there's no actual policy for investigating complaints and no way to punish the pax for false claims, it's just complaint = deactivation

    ridiculous
     
    MHR and tohunt4me like this.
  11. Main Reason we need a UNION.

    RIGHT HERE !

    DRIVER REPRESENTATION.

    IMPLEMENTATION OF FAIR AND JUST POLICY.

    Main Reason we need a UNION.

    RIGHT HERE !

    DRIVER REPRESENTATION.

    IMPLEMENTATION OF FAIR AND JUST POLICY.
     
    uberdriverfornow and BurgerTiime like this.
  12. TwoFiddyMile

    TwoFiddyMile

    Location:
    charlotte
    Driving:
    Taxi
    Ooh! This shortens the life of Uber by 3 full weeks.
     
  13. TwoFiddyMile

    TwoFiddyMile

    Location:
    charlotte
    Driving:
    Taxi
    Less capital = less Uber.
     
  14. They are not drunk, just tired of driving for 16 hours with more than 15 trips a day and the lingering smell from the previous drunk pax remains in their cars.
     
    TwoFiddyMile and MHR like this.
  15. Demon

    Demon

    Location:
    Orlando
    A negative test wouldn't prove anything and there's no way a driver would ever win in court.
     
  16. jonhjax

    jonhjax

    Location:
    32233
    Uber could solve this by finding the location of the driver and calling the police about the suspicion of drunk driver along with license plate number. Police stop the driver and administer a field sobriety test. The police might not agree to do this, however. Uber should also state to pax/accusers that a negative test may be cause to revoke the pax's riding privileges or perhaps even legal action.
     
  17. Demon

    Demon

    Location:
    Orlando
    None of those things will ever happen. Uber would be out of business if they tried any of that.
     

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