*This is meant for reference only and may not be comprehensive, please ensure you are following all signage/traffic laws. If you notice any discrepancies please let me know*
I met some great Uber drivers last night at the airport, it was my first time going through a pick up. Even though I left before getting a ping, I took some practice runs around the airport and learned a lot. Shoutouts to TY (driving since February) and RYAN (driving since June) for offering so much valuable info!
How to make a drop off:
Upon entering premises, follow signage for "departing flights" (green signage), speed limit 15mph in terminal zone
Pick Up Procedures:
- Once you enter the airport premises you are automatically added to the queue for pick ups. You must be in the Cell Phone Lot to receive a pick up request however (See: Park.png). Use Sunoco as a landmark as this is within the Cell Phone Lot.
If you leave the lot you will keep your position in the queue but cannot receive a request until you are back in the lot. Be careful taking your phone into Sunoco as there are dead spots which will log you off the app effectively resetting your place within the queue. When you get a request, that is your one chance at a ride (the request may come from outside the airport as well). If you choose to reject this request for any reason you will be dropped to the bottom of the queue.
Should you accept a request and the rider cancels, your position in the queue is not affected, simply head back to the Cell Phone lot for another request. If two passengers happen to cancel in transit (unlikely) you will be placed at the bottom of the queue.
*The app has been known to freeze or crash, this will reset your position within the cue
How to get to the Cell Phone Lot:
From a drop off:
Exit drop off terminal and continue on Airport Blvd and follow signage on left for "Cell Phone Lot" (small sign with airplane emblem). Obtain parking ticket and enter lot. This is a very large lot, simply head towards Sunoco and you will see signage for Cell Phone Lot.
How to make a pick-up:
Once you receive a request exit Cell Phone lot by following Exit signs (See: Exit Lot.png). When exiting use the Credit Card kiosk as your 1st hour of waiting is free (enter the ticket and the gate will lift). If you wait for longer than one hour write your name and "Uber" on the ticket and give it to the attendant in the Cash kiosk and state you're with Uber, they should not charge you but keep cash just in case. State you should not be charged if they try to charge you.
Once you are back on Airport Blvd use "Continue to Terminal" exit on the left. This will circle you around to the main entrance. From there follow "Commercial Curb" signage. The road will fork, bear right as left is extended/short term parking. If you happen to go left in error get a ticket and continue to the parking lot exit, you should not be charged. *Never travel in the wrong direction*
Continue to follow Commercial Curb/Employee Parking signage, follow signage for Commercial Curb (See: Commercial Curb.png). You will see signs/lights indicating authorized vehicles only, you are fine to enter here.
Your pick up is at Baggage Claim Door 4 - Purple Curb. Pull all the way up on the purple curb line regardless of where passenger is waiting. This will allow other Uber/Lyft cars to easily pull behind you. Stay off of Yellow (Taxi) and Blue (Limo) curbs. An attendant may inform you you only have 5 minutes to wait, this is true but if pushed out after 5 minutes you can simply circle back around. Most all passengers are waiting already though. You must display Uber trade dress (Uber "U") at all times. Speeding or illegal procedures within the airport will result in heavy fines (around $300) and airport deactivation for 15 days.
Things to remember:
-Speed limit is 15mph in drop off/pick up zone
-Speed limit is 35mph on Airport Blvd away from terminal
-Officers are stationed in pick up/drop off areas
-Passengers should know what to expect when requesting an UberX at the airport for pick ups. Excessive luggage may not fit so they should plan accordingly if they need an UberXL.
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