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Advice For New Drivers

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njctuberx

Well-Known Member
I put it right out there, although I'm thinking of making it bigger on this sign.
View attachment 57432

Is that your sign? How does it work out for you? My rating has taken a goddamn BEATING this summer and I want to kind of pump it back up. Now that Uber doesn't require pax to rate it gets annoying.
My rating has dramatically improved this summer by:

Not driving at night. Drunks will down rate, at least me.

I drive from 4:30am to 11:30am. EWR back and forths... Tips and higher ratings.

Also AM commuters. They tend to rate when requesting their ride home and are happy to be done for the day.

Destination filter to start, then avoid NYC trips. (Bridge and tunnel traffic is my fault, I guess. I'm always down rated in traffic.)

I'm English speaking and avoid towns and neighborhoods where English is not primarily spoken. This helps my ratings as pax are happy I speak English, and non English speaking pax can't down rate me for not speaking Spanish.

I avoid super low income areas. Pax used to entitlements expect everything for nothing.

I avoid towns or neighborhoods with a population that has Indian sounding names. (Sorry if offensive, but it's not personal, just good buisness.)

I'm polite, but not talkative at all.

Not by choice, but I've been getting very few high surges. (Sorry, but it DOES effect ratings.)

I used Google Maps (mounted in sight)

No water, candy or gum. I do have 2 chargers and an aux.

I drive a 2012 Kia with minor body damage, already deprecated... Yet I keep it clean. I wipe/wash the windows all the time. (Smudges will get down rated.)

Smooth jazz playing at very low level.

Depending on the pax, sometimes I'll ask if they have a preferred route.

AC is always on. I'll ask if temp. is ok.

-- If any of this is offensive, stereotyped or whatever, sorry, it's Uber's fault for putting the ability to drive based on anonymous ratings.
 

TheBlank

Active Member
I put it right out there, although I'm thinking of making it bigger on this sign.
View attachment 57432
Where did you get this??

I have Lyft and Uber, there is no "training"! A mentor from Lyft meets you for a few minutes to show you the app, check your documents and take your picture. That's it. My mentor was doing it for 6 months. Trial and Error is the way to go.

I've never spoken to anyone from Uber, ever.
I do like the mentor thing. That's why I like Lyft better and IMO have had very good customer service experience with Lyft. Uber CS is shit and I feel like I am talking to a wall
 

njctuberx

Well-Known Member
Where did you get this??



I do like the mentor thing. That's why I like Lyft better and IMO have had very good customer service experience with Lyft. Uber CS is shit and I feel like I am talking to a wall
I used to like Lyft, but now I aggressively dislike it. There customer service is trained to cheat us out of tolls that should have been paid in the first place. The tolls they pay are all much lower than Uber's reimbursement. Their constant 35 min away pings drive me crazy, and make it impossible to get the PDB. Not to mention they have no customers, and the ones they do have are JC 0.2 mile curry runs. The final GIANT last straw was the rate drop to 86 pennies... Oh yeah, at least with Uber you can get surge. Prime time is scarce, ultra random and not upfront. Lastly, I feel like I get more cash tips from Uber pax, than the 1, 2, or 5 Lyft customers rarely give anymore.
...It's a shame, I used to really like Lyft. Now Lyft is Shyt (at least to me.)
 

TheBlank

Active Member
I've just yet to do 1 ride for UberX. Guess it's the whole diving into a new app. I been doing Lyft from day 1. When it's slow on Lyft, I put Uber on, but never get pings.
 

MoneyUber4

Well-Known Member
Add: 1) Always double ck that you have the right pax. 2) Void or cancel the trip if the account holder don't sent you an authorization in writing by text from their authorized cell to do a ride for another person(s) that is not the account holder.
 

SibeRescueBrian

Well-Known Member
Moderator
  • Thread Starter Thread Starter
  • #47
Add: 1) Always double ck that you have the right pax. 2) Void or cancel the trip if the account holder don't sent you an authorization in writing by text from their authorized cell to do a ride for another person(s) that is not the account holder.
Thank you! I added both to the post. Great advice!
 

bts.uber2016

Well-Known Member
I sent this question to UBER just last week:
It seems to be much more relaxed then the advice here.
honestly i think i am going to go with the drivers here, you have the expierience of dealing w/ it when things go wrong.

our request (xxxxxxxxxxx) has been updated. To add additional comments, reply to this email.

Malika (Uber)

Aug 28, 18:02 PDT

Hi XXXXXXXXXXXX,

Thank you for contacting Uber,

Happy to assist, Yes this is allowed however this will be recognized as a normal trip since the person who requested the vehicle would have already paid for the trip.

Do enjoy the rest of your day.If you have any other questions in the meantime,please let me know.

Regards.

Malika
help.uber.com





~~~~~~~~MY NAME HERE:smiles:

Aug 28, 09:07 PDT

Pick up not account holder, rider knows my name and account holders name.

If someone else Ordered the car for passenger, is this allowed? I have no contact info for the rider or even a name. How do i handle these situations?
 

bts.uber2016

Well-Known Member
My best tip advice to all you is go to coupon app and look for those FREE mag subs that they deliver in the mail. Passengers love that stuff. (clip off your home addy)

I was beyond ecstatic to yesterday show up at a north jerzz train station to pick up a guy, for a 2 mile fair and he gets in and said hey are you ready for a long trip? we pick up his girl and he changes destination to Belmar. this guy was BALLIN! he was an awesome passenger and we arrived at a shore house he rented, he tipped me 30 bucks ( asked if he could take all my Magazines in the back I get delivered for free) Golf, Entertainment rag, Bloomberg ish mag
 

Quatro40

Well-Known Member
Lyft is shiite they are actually looking for some one to buy them they went to Uber and Uber told them no thanks.
 

Roy1969

Active Member
Do any of you put up the uber or Lyft placard? Lyft sent me one but not uber. I think it's called trade dress or something in other states... I'm thinking low profile is the way to go but certainly pax like bcz it's easier to find us
 

Quatro40

Well-Known Member
Uber only gives out the U glow sign to limo plates in NJ or TLC in NY. I friend of mines gave me his. But I don't use it, don't want people jumping on the car at crosswalks so they can collect on the insurance.
 

Lepke

Well-Known Member
Do any of you put up the uber or Lyft placard? Lyft sent me one but not uber. I think it's called trade dress or something in other states... I'm thinking low profile is the way to go but certainly pax like bcz it's easier to find us
Low profile is definitely the way to go. When you pull up text them what type and color your car is and they won't have a problem finding you.
 

MoneyUber4

Well-Known Member
Since new drivers and/or members to this forum usually have the same questions, this thread is where you can find answers.

The first thing you should know is that because Uber/Lyft isn't regulated, it is actually not legal to drive for hire with these companies in New Jersey. Even though it's generally accepted in most places, until statewide regulations are enacted, being ticketed and or towed for operating an unlicensed livery vehicle is a very real possibility.

The second thing you should know is that Uber lies. Don't trust them. Their communications are written in a way to be confusing.

With that having been said, here is the collected wisdom and experience of drivers who have been doing this for quite a while.

• Don't even think about driving until you've purchased an insurance policy that covers commercial driving. Right now Farmers' Insurance is the only company in NJ that offers a hybrid policy. Your personal insurance company is going to drop you if they learn you're driving for Uber. And the Uber contingent liability policy has a $1000 deductible before (and/or if) they cover your medical claim or your property claim in the event you are involved in an at-fault accident.

• Dual channel dashcam. Don't ask why. Just get one and install it.

• You can't be fired for accepting tips. If someone offers you a tip, take it and say thank you. If you turn down a tip you're screwing it up for other drivers because you're reinforcing the false idea that Uber drivers can't take tips.

• Never pick up a pax with a rating lower than 4.7.

• Never respond to a ping more than 10 minutes away. (Yes, it might be a decent fare, but the odds are against you.)

• If you're traveling, never respond to a ping behind you.

• When you arrive at pickup location and pax is not present, DO NOT call or text the pax (unless you driver Lyft, then at least one attempt at contact must be made). Start a stop watch and cancel at 5:01 and move on. A pax who lacks the basic courtesy of being ready when you arrive is likely not a pax you want in your car in the first place. After all, the pax called YOU.

• For the love of God, NEVER had out gum, candy, mints, water, etc. to paxs. There is no upside, it costs you money, and it creates more mess for you to clean up.

• If a pax leaves something behind in your car. DO NOT make the effort to return it (unless you want to drop it off at the nearest police station or Uber office). If you follow Uber's rules it'll actually cost you money and time to return it. If the pax needs it back, he/she will track you down through Uber. To protect yourself from false accusations of theft, make sure you get a receipt for any lost item you drop off. It doesn't matter what the item is - wallet, phone, eyeglasses, event tickets, clothing, jewelry, etc. Of course, the easiest thing to do is check your back seat after dropping off each pax.

• ABC - Always Be Compensated. You're an independent contractor. Don't do anything without being paid.

• Dress clean, comfortable, and presentable. Good grooming habits are strongly encouraged.

• Be aware of your surroundings at all times. Safety comes before everything else. If you drive every day, you are exposed to the unknown.

• Always double check that you have the right passenger. Either ask them their name, or have them confirm your name. Do not ask "Are you Joe, Mike, Lisa, etc."

• Void or cancel the trip if the account holder doesn't sent you an authorization in writing by text from their authorized cell to do a ride for another person(s) that is not the account holder.

• Never take more passengers than you have available seat belts. If they insist, recommend they either request a second X or order an XL

• On a similar note, NEVER take a small child without a car seat, even on a short trip. The risk is too great. Also, never drive underage riders (less than 18). This is Uber policy, although as is typical of them, they don't make this clear.

• With Uber Pool after a 2 minute wait, cancel with no changes to destination. Since they ordered it, this is not your problem. They want a change, they'll have to re-order a ride

• Obey all traffic laws. - Speed limits are a must. Sometimes, on highways, you have to go with the traffic flow to stay safe. Keep a distance from the car ahead of you to give yourself a chance to survive, no matter what happens.

• Don't drop off or pick up by police or taxi stands.

• Understand your tax liability and make sure you record ALL the miles you drive with the app on. An app like MileIQ works well for that.

• Know your operational costs, and make sure you have enough money set aside for regular as well as unexpected maintenance. Try to keep your dead miles to a minimum to keep these costs down.

• WetherTech or Husky floormats are highly recommended. The ones that come with your car can't handle all the wear and tear of full time driving. Seat covers are encouraged for the same reasons.

• Find a car wash with a subscription service and use it

• Use the best synthetic oil you can afford along with high mileage filter. You can easily go 10,000 miles between changes.

• Remember you are driving in one day what most take a week to drive. Keep an eye on your fluids, air pressure, look for leaks, AAA plus subscription with the 100 mile coverage is recommended in case you're far from home.

• You can't be deactivated for acceptance rate but can be deactivated for high cancellation rate.

• Be wary of Uber promotions and always read the FINE PRINT! If in doubt ask the forum.

• Never(never!) use you hands to hold your phone.


Here are some guidelines for cancelling:
1) if they have a low rating (say under 4.5) hold them to that five minutes.
2) if the rider contacts you, you can be more flexible, but don't give them more than 10 minutes unless you KNOW it's a ride that's worthwhile.
3) if you cancel on someone, don't accept the request of they send out another ping, let it go to someone else. Otherwise you may expose your rating.
4) Cancelling a surge ride: this is dangerous. You don't want to wait too long to cancel on a surge because you might miss on the rest of the surge. But you also don't want to lose the surge ride you're locked in to. If a surge is over 2x and they do not contact you, they have a max of seven minutes. If they do contact you, be more flexible.

Child Seats:

New Jersey State Law says that all kids need a car seat if the child is under 8 years old or under 57 inches (4 feet, 9 inches) tall. If you are ticketed, this is a ticket that YOU will be responsible for and will probably have some major questions asked of you from your insurance company.

For the most part, I don't raise a fuss if the child is "in the neighborhood" of these requirements and doesn't have a seat. These aren't the parents you need to worry about.

However, there are many parents who will attempt to ride with a child under the age of five, some of them even with infants. This is completely unacceptable.

Some common excuses:
1) "another uber driver let me do it." Doesn't matter. That other driver is not me, and I don't want kids unsecured in the car.
2) "I could do it in a taxi" although this is allowable in a taxi, an Uber is not a taxi, and there are different rules and laws that affect us.
3) "we are only going a short distance." So you want to make me liable and put your kid's safety at risk for less than $10? GTFO.

You cancel on the passenger with the reason of "other". If you drove more than five minutes to pickup and DID NOT get a cancellation fee, email the uber office to get one, explaining they had an child with no car seat.

IF A PARENT DOES HAVE A SEAT: they are the ones who should install it. You can show them where to anchors are on your car, but they install. If they have an issue with this, cancel. It's pure liability. Hopefully, if the parent is thoughtful enough to have a seat, they are thoughtful enough to install it on their own.

Also be cognizant of different car seats, and how a "booster" for older kids differs Than a standard car seat for kids under 5.

Keep in mind that there is no substitute for experience. There are going to be things you'll only learn by doing. Anyone with additional tips and advice is encouraged to contribute to this thread.

If you need an answer to something that's not covered here, use the search function (upper right hand corner) of this forum to find it.
Thank you. You did it. This is what every new Uber driver needs: "Knowledge".
 

Coffeekeepsmedriving

Well-Known Member
Since new drivers and/or members to this forum usually have the same questions, this thread is where you can find answers.

The first thing you should know is that because Uber/Lyft isn't regulated, it is actually not legal to drive for hire with these companies in New Jersey. Even though it's generally accepted in most places, until statewide regulations are enacted, being ticketed and or towed for operating an unlicensed livery vehicle is a very real possibility.

The second thing you should know is that Uber lies. Don't trust them. Their communications are written in a way to be confusing.

With that having been said, here is the collected wisdom and experience of drivers who have been doing this for quite a while.

• Don't even think about driving until you've purchased an insurance policy that covers commercial driving. Right now Farmers' Insurance is the only company in NJ that offers a hybrid policy. Your personal insurance company is going to drop you if they learn you're driving for Uber. And the Uber contingent liability policy has a $1000 deductible before (and/or if) they cover your medical claim or your property claim in the event you are involved in an at-fault accident.

• Dual channel dashcam. Don't ask why. Just get one and install it.

• You can't be fired for accepting tips. If someone offers you a tip, take it and say thank you. If you turn down a tip you're screwing it up for other drivers because you're reinforcing the false idea that Uber drivers can't take tips.

• Never pick up a pax with a rating lower than 4.7.

• Never respond to a ping more than 10 minutes away. (Yes, it might be a decent fare, but the odds are against you.)

• If you're traveling, never respond to a ping behind you.

• When you arrive at pickup location and pax is not present, DO NOT call or text the pax (unless you driver Lyft, then at least one attempt at contact must be made). Start a stop watch and cancel at 5:01 and move on. A pax who lacks the basic courtesy of being ready when you arrive is likely not a pax you want in your car in the first place. After all, the pax called YOU.

• For the love of God, NEVER had out gum, candy, mints, water, etc. to paxs. There is no upside, it costs you money, and it creates more mess for you to clean up.

• If a pax leaves something behind in your car. DO NOT make the effort to return it (unless you want to drop it off at the nearest police station or Uber office). If you follow Uber's rules it'll actually cost you money and time to return it. If the pax needs it back, he/she will track you down through Uber. To protect yourself from false accusations of theft, make sure you get a receipt for any lost item you drop off. It doesn't matter what the item is - wallet, phone, eyeglasses, event tickets, clothing, jewelry, etc. Of course, the easiest thing to do is check your back seat after dropping off each pax.

• ABC - Always Be Compensated. You're an independent contractor. Don't do anything without being paid.

• Dress clean, comfortable, and presentable. Good grooming habits are strongly encouraged.

• Be aware of your surroundings at all times. Safety comes before everything else. If you drive every day, you are exposed to the unknown.

• Always double check that you have the right passenger. Either ask them their name, or have them confirm your name. Do not ask "Are you Joe, Mike, Lisa, etc."

• Void or cancel the trip if the account holder doesn't sent you an authorization in writing by text from their authorized cell to do a ride for another person(s) that is not the account holder.

• Never take more passengers than you have available seat belts. If they insist, recommend they either request a second X or order an XL

• On a similar note, NEVER take a small child without a car seat, even on a short trip. The risk is too great. Also, never drive underage riders (less than 18). This is Uber policy, although as is typical of them, they don't make this clear.

• With Uber Pool after a 2 minute wait, cancel with no changes to destination. Since they ordered it, this is not your problem. They want a change, they'll have to re-order a ride

• Obey all traffic laws. - Speed limits are a must. Sometimes, on highways, you have to go with the traffic flow to stay safe. Keep a distance from the car ahead of you to give yourself a chance to survive, no matter what happens.

• Don't drop off or pick up by police or taxi stands.

• Understand your tax liability and make sure you record ALL the miles you drive with the app on. An app like MileIQ works well for that.

• Know your operational costs, and make sure you have enough money set aside for regular as well as unexpected maintenance. Try to keep your dead miles to a minimum to keep these costs down.

• WetherTech or Husky floormats are highly recommended. The ones that come with your car can't handle all the wear and tear of full time driving. Seat covers are encouraged for the same reasons.

• Find a car wash with a subscription service and use it

• Use the best synthetic oil you can afford along with high mileage filter. You can easily go 10,000 miles between changes.

• Remember you are driving in one day what most take a week to drive. Keep an eye on your fluids, air pressure, look for leaks, AAA plus subscription with the 100 mile coverage is recommended in case you're far from home.

• You can't be deactivated for acceptance rate but can be deactivated for high cancellation rate.

• Be wary of Uber promotions and always read the FINE PRINT! If in doubt ask the forum.

• Never(never!) use you hands to hold your phone.


Here are some guidelines for cancelling:
1) if they have a low rating (say under 4.5) hold them to that five minutes.
2) if the rider contacts you, you can be more flexible, but don't give them more than 10 minutes unless you KNOW it's a ride that's worthwhile.
3) if you cancel on someone, don't accept the request of they send out another ping, let it go to someone else. Otherwise you may expose your rating.
4) Cancelling a surge ride: this is dangerous. You don't want to wait too long to cancel on a surge because you might miss on the rest of the surge. But you also don't want to lose the surge ride you're locked in to. If a surge is over 2x and they do not contact you, they have a max of seven minutes. If they do contact you, be more flexible.

Child Seats:

New Jersey State Law says that all kids need a car seat if the child is under 8 years old or under 57 inches (4 feet, 9 inches) tall. If you are ticketed, this is a ticket that YOU will be responsible for and will probably have some major questions asked of you from your insurance company.

For the most part, I don't raise a fuss if the child is "in the neighborhood" of these requirements and doesn't have a seat. These aren't the parents you need to worry about.

However, there are many parents who will attempt to ride with a child under the age of five, some of them even with infants. This is completely unacceptable.

Some common excuses:
1) "another uber driver let me do it." Doesn't matter. That other driver is not me, and I don't want kids unsecured in the car.
2) "I could do it in a taxi" although this is allowable in a taxi, an Uber is not a taxi, and there are different rules and laws that affect us.
3) "we are only going a short distance." So you want to make me liable and put your kid's safety at risk for less than $10? GTFO.

You cancel on the passenger with the reason of "other". If you drove more than five minutes to pickup and DID NOT get a cancellation fee, email the uber office to get one, explaining they had an child with no car seat.

IF A PARENT DOES HAVE A SEAT: they are the ones who should install it. You can show them where to anchors are on your car, but they install. If they have an issue with this, cancel. It's pure liability. Hopefully, if the parent is thoughtful enough to have a seat, they are thoughtful enough to install it on their own.

Also be cognizant of different car seats, and how a "booster" for older kids differs Than a standard car seat for kids under 5.

Keep in mind that there is no substitute for experience. There are going to be things you'll only learn by doing. Anyone with additional tips and advice is encouraged to contribute to this thread.

If you need an answer to something that's not covered here, use the search function (upper right hand corner) of this forum to find it.
Do you have a phone number for Farmers' Insurance? I cant seem to find it..thanks
 
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