Account on hold investigation a complaint... 8th day on hold

Jake B

New Member
Hi everyone,

SO INCREDIBLY FRUSTRATED.

My account has been on hold for over a week and I can't get an answer from Uber Support to save my life. An incident occurred where the lady was drunk and starting to get sick. I pulled over into a parking lot of an adult video store (closest place to stop)- I made her get out and throw up outside. I had her sit on the sidewalk at the store. I called the person on the account (her husband) and he came to get her. I STAYED with her and told her I was not going to leave her I even told her I would pray for her when I left. Her husband came and he shook my hand and said thank you. SO they had the NERVE to file a complaint! What else was I supposed to do??? Every time I reach out to Uber- ZERO RESPONSE. EVER. NO EMAIL, NO TEXT, NO APP MESSAGE. Totally ghosting me and giving me the silent treatment. I have NO idea what is going on. I am surprised tha tUber would treat their drivers like this with NO response, no explanation, no update, no details, NOTHING. I am so frustrated and angry and I feel violated. I did nothing wring and feel that I did everything to help these people. I am disgusted with the whole thing. Any advice or shared experiences anyone could post would be greatly appreciated. What can I expect? SO UPSET over this. No ability to accept rides. SO FRUSTRATED. Jake
 

Las Vegas Dude

Well-Known Member
Hi everyone,

SO INCREDIBLY FRUSTRATED.

My account has been on hold for over a week and I can't get an answer from Uber Support to save my life. An incident occurred where the lady was drunk and starting to get sick. I pulled over into a parking lot of an adult video store (closest place to stop)- I made her get out and throw up outside. I had her sit on the sidewalk at the store. I called the person on the account (her husband) and he came to get her. I STAYED with her and told her I was not going to leave her I even told her I would pray for her when I left. Her husband came and he shook my hand and said thank you. SO they had the NERVE to file a complaint! What else was I supposed to do??? Every time I reach out to Uber- ZERO RESPONSE. EVER. NO EMAIL, NO TEXT, NO APP MESSAGE. Totally ghosting me and giving me the silent treatment. I have NO idea what is going on. I am surprised tha tUber would treat their drivers like this with NO response, no explanation, no update, no details, NOTHING. I am so frustrated and angry and I feel violated. I did nothing wring and feel that I did everything to help these people. I am disgusted with the whole thing. Any advice or shared experiences anyone could post would be greatly appreciated. What can I expect? SO UPSET over this. No ability to accept rides. SO FRUSTRATED. Jake

We hear this story over and over. That is why this shouldn’t be a full time job for anyone. Uber at anytime can pull the plug and say you are done. You have to have a backup plan or treat this like it should be as extra income to go along with a regular job.

I’m sorry you are in this predicament but other drivers should learn from this and know that your full time income could be cut off in an instant like this and there is nothing you can do. Even through no fault of your own.
 

Jake B

New Member
  • Thread Starter Thread Starter
  • #5
We hear this story over and over. That is why this shouldn’t be a full time job for anyone. Uber at anytime can pull the plug and say you are done. You have to have a backup plan or treat this like it should be as extra income to go along with a regular job.

I’m sorry you are in this predicament but other drivers should learn from this and know that your full time income could be cut off in an instant like this and there is nothing you can do. Even through no fault of your own.
Thanks a lot. It is totally ridiculous. It is totally a side gig I just didn't mess with Lyft, trying to keep it simple. I did sign up with Lyft early this a.m. though. Certainly should have done it sooner now that I see how bad you can get burned by Uber. Sucks! If you could have seen the way I handled the deal, I truly don't deserve this crap.
 

25rides7daysaweek

Well-Known Member
Thanks a lot. It is totally ridiculous. It is totally a side gig I just didn't mess with Lyft, trying to keep it simple. I did sign up with Lyft early this a.m. though. Certainly should have done it sooner now that I see how bad you can get burned by Uber. Sucks! If you could have seen the way I handled the deal, I truly don't deserve this crap.
go to the uber hub and they will probably fix it for you right away.
 

mrpjfresh

Well-Known Member
The problem I am having here is why didn't you just drive the woman to the destination on the app? Were you worried about her getting sick in the car? Was she too far gone to use a vomit bag? Calling the husband and involving him was a mistake in my opinion. Had she been doing something behind his back this could have turned into a huge thing. Had she gotten sick in your car, yea, that sucks, but you would have been $150 richer and likely still active. Stopping your car in an adult pornography store lot for an extended period of time will show up on Uber's GPS data under both rider and driver accounts and looks incredibly suspicious. You deviated from the normal course of action and that is why you are deactivated. Had you kicked her out and filed a report or just driven her to the destination, I don't think you'd be in this position. I could be wrong though.

You did a good thing in helping a woman in a bad spot, but it cost you. You unfortunately had to learn the hard way that this is the kind of company Uber and Lyft are and why people think drivers are just callous poopheads.
 

Las Vegas Dude

Well-Known Member
If it’s a side thing like you said then take a vacation and let it run it’s course. With the upset and frustrated part it sounded like you were desperate and it was a full time thing.
 

Jake B

New Member
  • Thread Starter Thread Starter
  • #9
The problem I am having here is why didn't you just drive the woman to the destination on the app? Were you worried about her getting sick in the car? Was she too far gone to use a vomit bag? Calling the husband and involving him was a mistake in my opinion. Had she been doing something behind his back this could have turned into a huge thing. Had she gotten sick in your car, yea, that sucks, but you would have been $150 richer and likely still active. Stopping your car in an adult pornography store lot for an extended period of time will show up on Uber's GPS data under both rider and driver accounts and looks incredibly suspicious. You deviated from the normal course of action and that is why you are deactivated. Had you kicked her out and filed a report or just driven her to the destination, I don't think you'd be in this position. I could be wrong though.

You did a good thing in helping a woman in a bad spot, but it cost you. You unfortunately had to learn the hard way that this is the kind of company Uber and Lyft are and why people think drivers are just callous poopheads.
The husband was the one who called the uber - he was sending her home because she was DONE- I asked her if she was ok. I aksed her if she was gonna throw up . She said no. She started making the motions with her face and started to do it! So I stopped. I called the person on the APP- he answered and came to us. About a block from where I picked her up. There was no issue- he shook my hand and said thank you!! So when I got complaint I was perplexed!
 

Jake B

New Member
  • Thread Starter Thread Starter
  • #11
If it’s a side thing like you said then take a vacation and let it run it’s course. With the upset and frustrated part it sounded like you were desperate and it was a full time thing.
I hear you. I am frustrated because Uber is giving mew the silent treatment for 8 days now and NO replies or answers. I do sort of depend on that extra income though to help make ends meet. Not the end of the world, no. Just a big pain the the butt. My background chek is running on Lyft so it shouldn't be long that I am back in the game... thanks
 

Jake B

New Member
  • Thread Starter Thread Starter
  • #13
What was the complaint? Driving impaired? Harassment? Inappropriate contact? Spill it!
That's the thing, I HAVE NO CLUE! Uber won't tell me any details. They have to be lying because the way I left them all was ok. I stayed with the lady to make sure she was safe until the husband arrived. He said thank you and shook my hand. Uber will not reply or call or anything. When I call they just keep saying Be patient, keep looking out for a response in the app. Stonewall! So ridiculous. The adult store happened to be the closest place I could find. She was starting to get sick! I was as nice as I could be and respectful. That's what is messed up here. I have nothing but good reviews on my app. I hope they take that into consideration. 8 days seems a bit much. Hopefully they wrap it up soon.
 

Jake B

New Member
  • Thread Starter Thread Starter
  • #15
Yes all it says is "account needs attention" and "contact support about you account". They must have said some crazy stuff I have no idea. Talking to "support" is like talking to a robot. If you ask a question that requires a non-scripted response most of the time they just repeat the same thing. "I sent an escalation request to the critical response team" or whatever. I appreciate everyone's input though it helps rationalize this mess.
 

SuzeCB

Well-Known Member
Yes all it says is "account needs attention" and "contact support about you account". They must have said some crazy stuff I have no idea. Talking to "support" is like talking to a robot. If you ask a question that requires a non-scripted response most of the time they just repeat the same thing. "I sent an escalation request to the critical response team" or whatever. I appreciate everyone's input though it helps rationalize this mess.
GLH.
 

Drivincrazy

Well-Known Member
Go to District Attorney's office and get a complaint from. Have it filled out and with you when you go to Uber hub for reinstatement. Lay it on the table in full view. Might be worth a shot.
 

Las Vegas Dude

Well-Known Member
Yes all it says is "account needs attention" and "contact support about you account". They must have said some crazy stuff I have no idea. Talking to "support" is like talking to a robot. If you ask a question that requires a non-scripted response most of the time they just repeat the same thing. "I sent an escalation request to the critical response team" or whatever. I appreciate everyone's input though it helps rationalize this mess.
So how do you know it’s about the lady at the love store if they haven’t told you what’s it’s about? Sounds like you are assuming it was that trip.
 
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