I drove 37.73 hours last week with 92 trips and a rating of 4.93. I did not get the hourly guarantee because Uber says my acceptance rate was only 83%. I know I only ignored no more than 10 rides. Uber support says that I'm wrong but wont tell me the number or when I didn't accept the rides. I had to cancel several rides after waiting more than 5 minutes at the pick up location, Uber says that doesn't affect my rate. I have also been getting an error sometimes when I press to accept a ride saying "FORBIDDEN 404" They also say that wont affect my rate. And finally on several occasions when I have a PAX in the car the app pings like I have a new request and I have to reenter the navigation mode but again they say it doesn't affect my rate. Could there be a glitch in Uber's system that is driving my acceptance rate down? Has anyone ever requested/received an audit of their acceptance rate? I'm now starting a log of when I don't accept a ping so next time I have something to go back to them with. I am going to the partner support center today to see if I can get a better answer.