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5th Post~ Good Weekend~~ Passenger Rating Pick-up Question

Cantina00

Active Member
Hi Neighbors,,,

Cantina00 here,,,

4.97 rating 260 trips in total,

all 5 star trips this weekend,,

My Tips still stink here in South Jersey though

My question for tonight is,,,

I declined a 4.57 pax rating,, because I thought that was one of the lower numbers I have seen,, and I do pools regularly

What rating number is your cutoff for picking up a passenger??

Thanks for your input fine people from this New Jersey Forum

:smiles:
 

Z129

Well-Known Member
Moderator
Declining ride requests creates an unnecessary wait time for our riders. We depend on partners like you to deliver the ultimate Uber experience.
It is not safe for a driver to pick up low-rated passengers. Low-rated passengers are low-rated for a reason. They are far more likely to rate a driver lower than normal and they are far more likely to make a false complaint to get out of paying a fare. This shortens a driver's Uber career significantly and takes money straight out of their pocket.
 

Cantina00

Active Member
  • Thread Starter Thread Starter
  • #5
Declining ride requests creates an unnecessary wait time for our riders. We depend on partners like you to deliver the ultimate Uber experience
Hi Dara,,,
Respectfully I may have to disagree,,,

I have:
151 5 star ratings
1 4 star ratings
2 3 star ratings

I am pretty positive both of my 3 star trips have come from low rated passengers,, that were bad passengers

Bad for the drivers possibly costing them money, time and frustration
And bad for Uber by hurting the good drivers that bring revenue into the company,,

I pose these 2 questions Dara:

1) If Uber wants drivers to pick up poorly rated customers,, why rate passengers at all?

2) Why would Uber want a poorly rated passenger in their community (if they do not want poorly rated drivers)

Poorly rated hurts the Uber community whether it is a driver or a passenger

A poorly rated driver makes Uber more revenue than a poorly rated passenger daily or weekly

I have many sensible questions and advice for you and Uber on how you can improve things in my market for both riders and drivers

You have enough successful analytic people telling you what works,, now you need hands on people in every market,,,, take a meeting with me in Southern New Jersey,, learn about how to help with car seat passenger problems, underage age riders, bad customers, etc

I see obvious problems that can be fixed easily and I am a rookie driver
 

ibeam23

Well-Known Member
Hi Dara,,,
Respectfully I may have to disagree,,,

I have:
151 5 star ratings
1 4 star ratings
2 3 star ratings

I am pretty positive both of my 3 star trips have come from low rated passengers,, that were bad passengers

Bad for the drivers possibly costing them money, time and frustration
And bad for Uber by hurting the good drivers that bring revenue into the company,,

I pose these 2 questions Dara:

1) If Uber wants drivers to pick up poorly rated customers,, why rate passengers at all?

2) Why would Uber want a poorly rated passenger in their community (if they do not want poorly rated drivers)

Poorly rated hurts the Uber community whether it is a driver or a passenger

A poorly rated driver makes Uber more revenue than a poorly rated passenger daily or weekly

I have many sensible questions and advice for you and Uber on how you can improve things in my market for both riders and drivers

You have enough successful analytic people telling you what works,, now you need hands on people in every market,,,, take a meeting with me in Southern New Jersey,, learn about how to help with car seat passenger problems, underage age riders, bad customers, etc

I see obvious problems that can be fixed easily and I am a rookie driver
Maybe once you hit 2000+ rides you will see what a game this is.
 

Cantina00

Active Member
  • Thread Starter Thread Starter
  • #7
Maybe once you hit 2000+ rides you will see what a game this is.
Right now all I want to know is what rating do seasoned veteran drivers consider a low passenger rating?

Admittedly I still have a lot to learn, I just need solid advice that is why I am here

I like this New Jersey forum

Thanks again :smiles:
 

filldebasket

Active Member
It is not safe for a driver to pick up low-rated passengers. Low-rated passengers are low-rated for a reason. They are far more likely to rate a driver lower than normal and they are far more likely to make a false complaint to get out of paying a fare. This shortens a driver's Uber career significantly and takes money straight out of their pocket.
A couple of year ago I would have agreed with your post. However, these days drivers give 1 star ratings for reasons that have nothing to do with bad passenger behavior. As such, ratings are now longer a reliable indicator of the experience a driver will have with a passenger. IMHO.

Hi Neighbors,,,

Cantina00 here,,,

4.97 rating 260 trips in total,

all 5 star trips this weekend,,

My Tips still stink here in South Jersey though

My question for tonight is,,,

I declined a 4.57 pax rating,, because I thought that was one of the lower numbers I have seen,, and I do pools regularly

What rating number is your cutoff for picking up a passenger??

Thanks for your input fine people from this New Jersey Forum

:smiles:
Due to drivers rating passengers 1 star for reasons other then behavior I don't think you can rely on rating numbers as an indicator of the type of passenger you are going to pick up.
 

Classified

Well-Known Member
260 total trips, wow you are a true newbie, and your ratings are pretty bad so far, as it won’t give a true reading until you hit 500 rated trips,

My min is 4.6 because drievrs get fired at that amount, it should be the same standard for riders. Kick them off at 4.6, uber wouldn’t do that, they couldn’t care less about rider ratings, they want riders money,

I’ve done 12,800 trips, the low rated riders ruin it for other low rated riders, as some are good, but it’s easier to ignore them all, too many bad experiences picking up low rated pax, I’ve also noticed my ratings keep going up, I’m at 4.97 but back in the day 2years ago, my rating dropped to 4.76
Low rated riders, will rate low in retaliation
 

SuzeCB

Well-Known Member
It depended on different things for me. The biggest was time of day combined with location.

A pax rates low for bad behavior at bar closing might be the nicest person in the world during the day, stone cold sober.

And surge rate counts for a lot, too. The higher the surge, the lower the rating allowed.

There are very few rules written in stone in this gig.

Car seats for kids. That's in stone. And no overloading. After those, it's all subject to mitigating circumstances.
 

DtSNJ

New Member
Right now all I want to know is what rating do seasoned veteran drivers consider a low passenger rating?

Admittedly I still have a lot to learn, I just need solid advice that is why I am here

I like this New Jersey forum

Thanks again :smiles:
For those drivers working east of the Mendoza Line the rating don't mean jack shyte. Pick them up and keep this beautiful thing running smooth...
 

Humphrey

Well-Known Member
How can you refuse to give people a ride based on their ratings ? Don't you want to be part of the team and provide the very best service for our beloved passengers ?

Don't you understand that if you turn down the trip, that it causes longer wait times for the passengers ?

From your previous posts on the forum I can tell that you really want to be a great driver and team member. One of the elite.

Buck up and pick up every passenger who pings you. Make us proud.
 

Michael1230nj

Well-Known Member
Lot of exceptions but I don’t pick up below 4.5 Drivers are more likely to rate Passengers lower then they rate us. Drivers are Pissed so the ratings are distorted.
 

ibeam23

Well-Known Member
Right now all I want to know is what rating do seasoned veteran drivers consider a low passenger rating?

Admittedly I still have a lot to learn, I just need solid advice that is why I am here

I like this New Jersey forum

Thanks again :smiles:
A pax rated 4.4 on a Monday morning at 8am is different than a Pax rated 4.4 at 2am on a Saturday night.

4.6 is my minimum. I saw it here and it's been a good number to keep in mind as I go.
I once picked up a 3.8 midday Saturday. $25 fare with a $10 cash tip. She worked in Manhattan and used Uber frequently. TLC drivers rate pax HARSHLY.
 

DRB720

Active Member
ibeam, I'm talking I received a 4.1 and a 4.3 ping while driving between casinos in Atlantic City. The pings were located on the map in a no man's land, upper Atlantic Avenue. The shore guys would know the area I'm talking about. No thank you. If it was coming from Haddonfield, Cherry Hill, or Medford, it's another story, but I don't think in the three months I've driven, and I've driven 16 of NJ's 21 counties, I've seen very much below 4.4. But you are correct that the 8am pax is different from the 3am pax.
 
Last edited:

Lightning1181

Well-Known Member
Hi Neighbors,,,

Cantina00 here,,,

4.97 rating 260 trips in total,

all 5 star trips this weekend,,

My Tips still stink here in South Jersey though

My question for tonight is,,,

I declined a 4.57 pax rating,, because I thought that was one of the lower numbers I have seen,, and I do pools regularly

What rating number is your cutoff for picking up a passenger??

Thanks for your input fine people from this New Jersey Forum

:smiles:
Ratings don't mean shyt. If the pox in question uses Goober in NYC often, that would be considered a 5 star rider, cause the NYC drivers notoriously rate 1-2 stars for the fun of it. Also, take into consideration the time of day and the neighborhood the ride is coming from. You can not make $$ staring at ratings of every request. You only make $$ while the wheels are turning.[/QUOTE]
 
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