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5 star rating total count is fluctuating?

Discussion in 'Ratings' started by spinworm1200, Jan 12, 2018.

  1. spinworm1200

    spinworm1200 New Member

    Location:
    Austin
    Hi everyone,

    Lately I’ve seen something weird going on with my 5 star ratings, the total count has been fluctuating 2 days in a row but the number of rates trips has not changed.

    I checked and I had 112 then it changed to 113, now it’s back to 112.

    To my understanding, a rider can give you a rating and change it but not completely retract a rating?

    Thanks for reading my 1st post!
     
    MadTownUberD likes this.
  2. Bpr2

    Bpr2 Well-Known Member

    Location:
    California
    Driving:
    UberX
    They can’t change the ratings anymore, nor can drivers. You give a rating and that’s it now. No do overs.
     
  3. spinworm1200

    spinworm1200 New Member

    Location:
    Austin
    Thanks for the update. I haven’t seen any kind of rating in over 2 weeks. So when I saw it increase then decrease I figured there was a glitch not allowing anyone to rate me.
     
  4. Bpr2

    Bpr2 Well-Known Member

    Location:
    California
    Driving:
    UberX
    Oh, that… it’s part of the newish ratings protection. If a pax has a tendency to rate poorly, they’re flagged and if you get a bad rating from them, it’s errased from the record.
     
  5. MadTownUberD

    MadTownUberD Well-Known Member

    Location:
    Madison, WI
    Driving:
    UberX
    So how does that explain a 5* rating getting eliminated? Do those get erased too if a pax is a "problem rater"?
     

  6. Bpr2

    Bpr2 Well-Known Member

    Location:
    California
    Driving:
    UberX
    Sadly most likely. Instead of doing a picking and choosing code, the uber coders were lazy and most likely did a scrub clean code.
     

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