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45 min ping but ride was 14 min Happened 2xs in 2 days.

Discussion in 'Complaints' started by Derec, Aug 11, 2018 at 6:35 PM.

  1. Derec

    Derec New Member

    Location:
    San Francisco
    Never seen this in 8.5 months of driving. Acceptance 79% cancellation 11%
     
    tohunt4me and wallae like this.
  2. AuxCordBoston

    AuxCordBoston Well-Known Member

    Location:
    Boston
    Happened to me yesterday. 45+ ride was 25 min.
     
    Getmeoutofhere likes this.
  3. Uberingen

    Uberingen Member

    Location:
    Toronto
    They calculate the time based on congestion, not only on distance. So if the traffic jam was cleared before you got there you simply avoided losing time on congestion.

    Or, it’s Uber being Uber...
     
    Termie likes this.
  4. HotUberMess

    HotUberMess Well-Known Member

    Location:
    Orlando
    Mine was at 1am so it was def Uber playing Ubergames
     
    Andre Benjamin 6000, Rakos and Termie like this.
  5. reg barclay

    reg barclay Moderator Moderator

    Location:
    rockland/westchester NY, new jersey
    Driving:
    UberX
    It's possible the pax changed the destination after the ping.
     
  6. rbkg40

    rbkg40 Active Member

    Location:
    Dallas
    Driving:
    UberX
    Personally I think it is a bug. I had a 45+ ping this week. Once I started the trip it was only 18 minutes. This was at night and no traffic.
     
    AllGold and HotUberMess like this.
  7. HotUberMess

    HotUberMess Well-Known Member

    Location:
    Orlando
    For me it was likely a glitch or games.. it was a regular pax who goes home the same way nightly from her job. Not some airport pax, wise to the ways of bullpen potatoes.
     
  8. kc ub'ing!

    kc ub'ing! Well-Known Member

    Location:
    Reno, NV
    Negative Reg, I t’s happened to me 5 times! Definitely an Uber glitch! First time pulled me out of a rare surge area! Never would’ve accepted the non surge ride without the 45+. Not too mention a tipped off my take on the way and paid way too much for fuel!
     
  9. steveK2016

    steveK2016 Well-Known Member

    Location:
    Dallas / Fort Worth Texas
    Driving:
    UberXL
    Yea its been happening since past weekend. 45+ really means 25+ now. Which is not terrible but I wish they would differentiate it and be accurate.
     
    Andre Benjamin 6000 likes this.
  10. SuzeCB

    SuzeCB Well-Known Member

    Location:
    NJ
    Driving:
    UberX
    For those of you who have been getting this new twist on things, how long is it from ping to drop off? I'm wondering if Uber is giving you an estimate of the total amount of time that you will spend driving to the Pax and then taking them on their trip.
     
    Lynda Griego and reg barclay like this.
  11. Seamus

    Seamus Active Member

    Location:
    NYC Suburbs
    Driving:
    UberX
    Happened to me twice Friday between 11-12
     
  12. steveK2016

    steveK2016 Well-Known Member

    Location:
    Dallas / Fort Worth Texas
    Driving:
    UberXL
    Nah definitely not. At most a combined time would have been 35 minutes.
     
    SuzeCB likes this.
  13. Tokichop

    Tokichop Member

    Location:
    Oklahoma
    Driving:
    UberX
    3 times yesterday, twice today.. ranged from 15-25 minutes.. pick up locations were all fairly close... Anychance they’re testing a function like estimate ride time from Lyft platinum but making a mess outta it so far??
     
    SuzeCB likes this.
  14. AllGold

    AllGold Well-Known Member

    Location:
    Michigan
    You got the "making a mess outta it" part right. :rolleyes: But I seriously doubt they will ever give us any meaningful indication of ride time. Those short trips would never get picked up.

    I got a 45+ ping tonight but it was probably a pax screw up. Came from the bar district right at bar close time with a 1.8X surge. I accepted but then got an error message. My guess is the error message was probably because they canceled right about the same time I accepted.

    Bar close, surge and 45+ means they probably wanted to go to Denny's or something but put in the wrong city.
     
    SuzeCB likes this.
  15. rbkg40

    rbkg40 Active Member

    Location:
    Dallas
    Driving:
    UberX
    Mine was only a few minutes to pickup.
     
    SuzeCB likes this.
  16. BrettS

    BrettS Member

    Location:
    Orlando
    Two nights ago I literally got this three times in a row on stacked rides. Got the first 45+ ping... got there and it was a 14 minute ride. Before I dropped that one off I got another 45+ ping and that one was 16 minutes. Got a third 45+ ping as I was about to drop off the second rider and that one was 14 minutes.

    Like the others, this was around midnight and there was no traffic or anything to speak of. They were all picked up and going to very different areas, so it wasn’t an accident or something that had gotten cleared up along the way.
     
    touberornottouber and SuzeCB like this.
  17. brimack

    brimack New Member

    Location:
    Dallas Tx
    Happened to me yesterday. 45 min ping only 18 mins
     
  18. Goduckies

    Goduckies Well-Known Member

    Location:
    Concord
    Sf has outside lands going on, they probably changes the algorithm to less with us during it.
     
  19. Juggalo9er

    Juggalo9er Well-Known Member

    Location:
    Indianapolis
    Trip was 4 minutes
     

    Attached Files:

    New2This and uberinatltrafficsux like this.
  20. command3r

    command3r Well-Known Member

    Location:
    Fort Lauderdale
    Happened to me yesterday twice as well.. It looks they changed the algorithm without changing the screen display
     

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