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11 Ways to Get Deactivated

Discussion in 'News' started by Maven, Jul 24, 2017.

  1. Maven

    Maven

    Location:
    Connecticut
    Driving:
    UberX
    Business Insider Jul. 23, 2017 By Avery Hartmans http://www.businessinsider.com/how-uber-drivers-get-deactivated-2017-7/
    10 ways Uber drivers can get kicked off the app

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    Even minor infractions can get drivers kicked off the Uber app.Spencer Platt/Getty

    For anyone who's ever had a bad Uber experience, the company makes it easy enough to report it — and sometimes you can get a refund. But there are plenty of more minor infractions that you may not have realized are against the company's policies and can get drivers deactivated.

    Have a driver cancel on you because you're just going around the block? That's grounds for deactivation. Did a driver refuse you a ride because you have a service animal? That's bad too.

    According to Harry Campbell, creator of a blog and podcast for ride-share drivers, even drivers are surprised by the rules, since they can sometimes vary from state to state and city to city.

    Since Uber drivers aren't classified as full-time or part-time employees, Uber can't provide job training. So he created a list of all the infractions he's seen get drivers in trouble.

    Here's what can get your Uber driver kicked off the app:

    The Obvious Ones

    #1: Safety Issues
    Any time you put a passenger’s safety, or even your own safety at risk, you will be deactivated. So if you’re out driving passengers around drunk, molesting/harassing passengers or just a maniac on the road, you’re going to get deactivated.

    Passengers won’t always leave comments for their drivers after the ride is over, but you bet if you put the passenger’s life at risk, they are going to let Uber know about it. Additionally, any type of comments related to safety will get flagged/reviewed by Uber staff so expect a swift and quick deactivation if you do anything dumb like drive while under the influence of drugs or alcohol.

    Accused of driving fatigued is considered a safety issue. Drivers are considered "guilty until proven innocent", subject to an automatic 24-48 hour deactivation, pending the outcome of an investigation by Uber.

    2. An average rating lower than 4.6
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    Uber

    A driver with a rating of lower than 4.6 could get deactivated — so passenger ratings actually do count for something.

    The Not So Obvious Ones

    3. Promoting a competitor
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    Thomson Reuters

    After Uber settled two class-action lawsuits in April 2016 about how to classify its workers, the company has backed off on this issue, since it can't ban its employees from driving for competitors. Campbell says posting stickers for both Uber and Lyft is OK now, but passing out Lyft referral cards is a no-go. Uber may have less of a problem with you promoting other services like Doordash or Airbnb, but Lyft is obviously a direct competitor so they don’t like that.

    4. Failing a background check
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    Thomson Reuters

    Background-check laws vary from state to state, but in municipalities that are imposing stricter regulations, drivers need to have a clean record — like no arrests or DUIs — in order to drive. Campbell says he recently had to submit to an updated background check from Uber.



    5. Giving away free rides to family and friends
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    Shutterstock

    Campbell says Uber tracks its drivers' patterns, so if drivers are constantly giving away free rides, the company will eventually notice. The most common case, Campbell says, is riders who use the same driver on a regular basis and start to bypass the app and pay in cash. If Uber finds out, that's cause for deactivation.


    6. Speaking out publicly against Uber
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    Spencer Platt/Getty

    While there's no hard-and-fast rule about speaking out against Uber, the company could still kick a driver off the app for being vocal in the media or on their own social-media accounts. Campbell's blog highlights one driver who was deactivated due to "hateful statements" about Uber on his social-media account.

    7. Canceling rides too often
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    Timothy Krause/flickr

    If drivers are constantly leaving riders high and dry multiple times in a row, the app could put drivers in a "time out" where they can't access the app at all. Campbell recommends drivers keep their cancellation rates below 10% to avoid getting in more serious trouble with the company.


    8. Having someone else ride along in the car
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    Shutterstock

    If you get into an Uber and there's someone in the front seat, it's fair to report it to the company. Having a nonpaying customer is bad enough in the company's view, but in cities and states with background checks, having someone riding in the car who could be a liability is even worse.

    9. Canceling a trip because the distance is too short
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    Victor J. Blue/Bloomberg via Getty Images

    For obvious reasons, drivers want to make the most money possible out of a single trip. But if a driver cancels on you after finding out you're not going very far, you should report it to the company, Campbell says.


    10. Not giving at least one ride a month
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    Flickr/Adam Fagen

    This one might be obvious, but in order for drivers to continue working for Uber, they have to complete at least one ride every 30 days.

    11. Refusing to allow service animals in the car
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    Phil Walter/Getty

    Because Uber drivers aren't classified as employees, Campbell says, they don't receive training on how to handle issues like handicap accessibility. Though they are required to give rides to those with service animals, Uber drivers have made the news in the past for refusing rides to blind travelers and their dogs. This, Campbell says, is grounds for immediate deactivation.
     
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