Preface: a few days ago I had a scheduled pick up, arrived on time, waited 5 minutes then got a text from the pax "I'll be out in 3 minutes please start the clock". Uh, no. Start the clock? I waited 5 minutes, clock has been going for 5 minutes already. I'll take my $10, thanks. But it really irked me. YOU asked to be picked up at a pre-selected time. I made sure I was on time for your important airport ride. Now YOU'RE not ready? NOT my problem. So I devised my new education service. I wait the 5 minutes I give the phone call I do everything by the book, but it can be more satisfying. ---------- I'm rolling out of my seedy apartment complex at 3:20AM, coffee in hand, and I have my first Lyft scheduled ride ping. As soon as I saw his rating - my paxhole senses tingled (normally I only accept above 4.7). Nonetheless - I drive over. I'm five minutes early - but that gives me time to enjoy my coffee while it's still warm. I notice immediately that I can see the passenger inside his house looking at my car through the giant sheet of glass on his McMansion. The clock switches over to charging the customer for wait time, and I wait 4 more minutes. As his last minute comes up I can see him make his way downstairs and out the front door - but he still has to walk to his mansion gate. Cancel time is here and his 5 minutes is up - time for his "hello this is your lyft driver" call - I dial the number. He's coming through the gate and approaches my car - so I let my prius do what it does best - creep. He's coming towards the trunk to put his suitcase in and I let off the breaks slowly and he begins to follow my car, walking at first. I let off the brakes even more, his phone is ringing with my call, he starts jogging behind my car suitcase in tow. Full speed down the hill now - all I see in my rearview is his glowing cell phone bobbing up and down as he tries to chase my prius. He answers my call: "YOU'RE DRIVING AWAY FROM ME!" I hang up. Cancel. $10 Fee. I doubt he cares about the $10 judging by the cars parked in front of his mansion, but boy it must suck missing your ride to SFO at 3:40AM when you live out in the hills where no other lyft drivers are awake nearby to take your ping. I know $31>$10 but the enjoyment I experienced all day was priceless. Not to mention the 50% PT ride to SFO I received immediately after from a lovely lady that was waiting on the curb, ready to go. Pax who make drivers wait suck, but making a driver wait when YOU scheduled a pick up? No thanks.