Getting media publicity is what Uber doesn’t want.Just want to point out that you do not have to take everything to arbitration.
If you read the uber agreement, it says you can take matters to small claims. You simply can not sue in civil court and can not do a class action unless you opted out of the arbitration agreement.
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Just keep in mind that small claims only awards up to 10k in damages.
Looks like only Lyft allows claims against them in small claims court.The Uber agreement makes no mention of an exception for small claims cases. This is simply not true.