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‘Ride from Hell’: Carpooling in the Age of Uber Can Be…Awkward

Pusher

Well-Known Member
Clashes over music and temperature are common among users of shared ride services; Exasperated drivers try to referee

https://www.google.com/amp/s/www.wsj.com/amp/articles/ride-from-hell-carpooling-in-the-age-of-uber-can-beawkward-1544112559

For New Jersey Uber driver Zogie Ella, carpooling is no laughing matter. On days when she is drawn into Uber’s version of the venerable American tradition, known as Uber Pool, she says her anxiety skyrockets.

“It’s a feeling of not knowing whether or not your passengers are going to bond or clash over any little thing,” says Ms. Ella, 36 years old.

A couple of months ago, she picked up two customers who battled before her eyes.

“The second passenger got in and requested that I turn the radio on,” says Ms. Ella. “As I reached to turn it on, the first passenger said she preferred for there to be no music during the ride.”
 

Pusher

Well-Known Member
Alex Rosenblat, Researcher & Technical Writer at the Data & Society Institute and Author of “Uberland: How Algorithms Are Rewriting the Rules of Work,” says that drivers generally dislike Uber Pool and perceive that they get lower ratings as a result of inter-passenger conflicts.

“Passenger conflicts are a common complaint amongst drivers,” she says. “They feel that it’s more passenger management and conflict management for little financial gain.”

https://www.google.com/amp/s/www.wsj.com/amp/articles/ride-from-hell-carpooling-in-the-age-of-uber-can-beawkward-1544112559
 
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