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uber support

  1. Banger10

    Uber Eats experience

    Hi! Not sure if Eats has a different section. I tried Uber Eats for 2 nights. First night, 3.5 hours for like $44 dollars. First trip was $5 plus $7 cash tip... never was that good again. But the real reason I am posting is about an experience 2nd night. Get my first call of the night, maybe 10...
  2. Halfmybrain

    Uber pro drivers, admit it, you like...

    ...getting through to Uber Support quickly, to speak with the Foreign Agent with canned phrases. Most of the time I call it's to document jackass behavior, to innoculate me against jackass claims. Not holding my breath for them to report my larger issues to specialized teams. Nevertheless...
  3. Beak

    Consecutive trip promotion blunder

    Promotion: 3 consecutive rides for 9.50 Gist: start 1st trip within specificed hours and zone, following rides can be anywhere, anytime Catch: stay online, no expired requests, no driver cancellations, rider cancel doesnt break streak but doesnt count. Rider 1. Within time and zone. No issue...
  4. Halfmybrain

    PLAY ALONG Uber Support "What you're saying is"

    Driver: The Pool Rider from a ride I just completed, insisted on a dropoff at a whole different location. I told him I could not change the destination of a pool ride. He got irate so I let him off at the nearest gas station and ended his ride early. Support: So what you're saying is, you...
  5. S

    PTC LICENSE

    Does anyone know why my ptc license hasn’t shown up in the app yet? I have the email confirming that I have it, it even has a license number in the email. I know it’s says not required but it is required to drive in Toronto, Mississauga and Oakville or else you can get charged. I’ve called Uber...
  6. U

    Final Deactivation - Impaired Driving complaint numero 3

    Sounds bad, right. Discovered I was deactivated this am real time. Responded to the allegations and assumed same outcome as the first two deactivation, but nope...they say this is final and irreversible. Next step: Identifying the cause. Go to the fare details for each trip till triple...
  7. T

    Seeking Advice for Boston Market

    So I have been on the platform for a few months now, and money has been pretty decent, and most rides have been solid. Given this, I still feel like these are things I need to learn and understand when it comes to getting the most out of my drives. I have a few questions (and I'm open to all...
  8. 4for4ber

    Uber Support / Videos to clear false accusations

    I’m new to this forum so go easy. Has anyone tried sending videos to Uber to clear false accusations? Sorry in advance for being long winded. I have to be detailed explaining everything so you could understand what I did and why and what I may want to do moving forward. Last weekend around 7pm...
  9. ubermenschD&A

    Banned from Charging Cleaning Fee

    So I've been driving for a while. I always drive late at night--it's the only time it's busy in this college town. Lots of people make messes (puking out window, into window, getting food/drink in car etc). I always report messes--basically anything that makes me have to go offline to scrub or...
  10. Uncle Freddie

    Can someone possibly explain what happened to me today and if I was hacked?

    Hi, Can someone possibly explain what happened to me today and if I was hacked? I am an Uber passenger, not a driver. I think I was hacked by an Uber driver, or someone posing as Uber Support, or some kind of man-in-the-middle attack. Here is what happened. Pay special attention to the timing...
  11. warlock51

    Uber Support

    Does anyone know how to contact someone in Uber Support who actually cares about their customers. I recently had a ride that covered 17.4 miles, had 2 stops, with wait time at the stops. The trip was actually over an hour in duration. I was paid some, but not all wait and driving time, and no...
  12. warrior lady

    Help!! Rajesh is Rejecting my Quest.. I was 2 short!!

    Need advice from you deplorables.. especially Desert Rose.. I was taking my 38th trip (out of 40 for quest) at 4:00 am Monday and ended trip at 4:02am. I had 0% Cancellation rate this weekend so I thought I would help me get quest. I already called Rajesh and he looked over my account and said...
  13. Georgegui

    Called a B**** by Uber Support over the phone.

    I'm at Metlife and accept a 1.7x boost to NYC, no problem i accept and complete a normal ride for a family visiting from Mexico. But, the only problem is that i see that the 1.7x surge did not apply to my account. I call Uber Support as I have time to kill to drive back to Jersey, they...
  14. Justin H

    Even with all their life altering "180" changes, Uber Support still sucks when you need them

    When changing your payment card for instant pay will somehow remove instant transfer from your account for 72 hours(on a Saturday, so FML until Wednesday), it's nice to know that Uber Support is as useless as day 1. Their "180 days" perk of phone support for drivers should have changed...
  15. N

    Uber Don't care about drivers at all!

    Last night I picked pax who was drunk along with his girl. Right side of car's back seat(where that drunk guy was sitting) was all wet when they left. Apparently it looked if he has pissed in my car (I didn't see them holding any bottle). I took the photos, sent an email to uber for rider mess...
  16. D

    Fraudulent request...Case Study

    Date: Sunday, September 25 Time: approx 3pm Place: Chelsea SUMMARY Uber driver accepts “stacked” request, ignores a “prank” call from “Uber tech”, and then notifies Uber Support upon confirming the ride request is fraudulent. I received a call from someone claiming I was going to get a...
  17. kensteriraq

    BS cancellation fee lesson

    Lesson learned! I will cancel every rider who does not get in my car by the time their ride is ready. Thanks Uber, you're teaching me that customer device does not pay. Backstory: I spent 20 minutes at the peak surge time (2:45am) on U Street last Saturday night and got paid zero dollars...
  18. kensteriraq

    Uber Support "RudraS" demands proof I submitted competitor's pay slip for missing bonus

    Uber support "RudraS" wrote back the reason I didn't get the $15 payment for my pay slip from competitor is because I didn't submit it. I normally take a screenshot of it but this time I didn't. Tell ya what, I'm done giving Uber copies of competitor's pay statements. Clearly they want...
  19. R

    Getting two, 1 stars in a row.

    Hi everyone, just felt the need to tell you this story in hope of helping you make the right call. Last night i took a bunch of kids to a very remote location( there was an after formal party there), after dropping them off to their pinpointed location i noticed that the rider has given me a 1...
  20. Bad uber pro

    Support is at it again...

    Well, I guess giving you the run around is not enough. Now they started marking messages as resolved without responding, so make sure to check back on your tolls and fare adjustments. Another issue i been dealing with it last few weeks is going back to your fares when a passanger disputes them...
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