surge not applied

  1. D

    Surge showed in app, not in ride

    Last Saturday night, Sunday morning, a little after 1am, I had just dropped of some PAX in Church Hill, and decided to go off line. I was driving back through Shockoe Bottom, and saw the surge was over 2x there, and couldn't resist turning back on. I was pinged, but I noticed no surge was there...
  2. Scott Lake

    Did anyone else have issues with surges last night?

    I've been driving for 10 months and never had an issue until last night: On four different occasions I was right in the middle of a surge zone and accepted trip requests that were less than two-minutes away. I was never even close to the outskirts of the zone, so I know I never left it. All...