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support

  1. DrinkSoda

    Uber Pro and Support Basics

    Let’s see how this goes. I had more than enough points in the period ending July 31 and I got downgraded to blue/partner from gold. Supposedly the points you earn in a current period determine your status the next period. One would think as well if a inquiry/ticket is opened, the same person...
  2. A

    Account restricted due to insurance uplaod issue

    Hey folks, My account was restricted due to what Uber support is calling improper use when uploading my insurance documents. My insurance, metlife, shares insurance cards with me digitally, so when I signed up the Uber app told me to, I quote, "take a photo" of my documents. So I took a...
  3. Pax Collector

    Faced with a dilemma

    My coworker approached me this morning and she was visibly upset. She knows I drive part time and told me a "Less than favorable" experience she had with an Uber driver the day before. She's in her late 50's, married with children and grand children. She ordered the ride around 5PM going home...
  4. PioneerXi

    Why is Support So Bad?

    Harvard says it's because it's profitable. This may explain the business model of Rideshare Support. https://hbr.org/2019/02/why-is-customer-service-so-bad-because-its-profitable Why Is Customer Service So Bad? Because It’s Profitable...
  5. D

    Endless repeating support cycle? (Need help)

    Hi all, First post here. A few nights ago (Monday, after midnight) I accidentally tried to cash out after activating my new debit card at an atm... causing Uber’s system to flag me for a phishing attempt. At first, I think little of it. A message tells me I’m blocked from editing account info...
  6. ConcernedDriver

    Got Scammed Today...

    This is a long one, but I think it's worth reading - I got hit with one of the scams going around today. While I was en route a rider called using the app and pretended to be someone from a local greenlight hub. He asked me to cancel the ride and select "do not charge rider" and to pull over...
  7. C

    Can someone at Uber please explain why the current support system even exists?? Waste of money.

    Yet another example. I've been on the phone and email all day trying to resolve multiple issues. I've been read scripts for "solutions" that have nothing to do with problems. I've been handed off from one group to another, passing the buck on issues nobody knows anything about. And now, I...
  8. R

    Been trying to sign up as a driver for weeks.

    This has been the most unprofessional experience I've been through in regards to potential employment. I've gone beyond frustration at this point. I've been trying to sign up to be a driver for UberEats for about a month now. I currently work part time, and could use the extra cash. Plus it...
  9. S

    PTC LICENSE

    Does anyone know why my ptc license hasn’t shown up in the app yet? I have the email confirming that I have it, it even has a license number in the email. I know it’s says not required but it is required to drive in Toronto, Mississauga and Oakville or else you can get charged. I’ve called Uber...
  10. Anonym1

    Uber TechSupport

    Uber tech support is sucks.. i have calling them over 3 days and someone (with no English) is trying to do support .. which is ridiculous, I am paying my commissions to get an appropriate support and not waste my time to understand their "ENGLISH?" why is Uber management is so cheap??
  11. Live&Letlive

    When will our average rate go lower then 4.6?

    Ok for me, I have been driving for uber for 2months almost and I had good and bad and shity experience I made a mistake because I bought $10K car and i wanted to pay it of but i didnt know we had to keep 4.6 or higher stars and sometimes its not my fault but some groups give me shit stars for no...
  12. DentonLyfter

    Lyft Support

    in 2k rides I might have hollered at these guys twice and that was long ago until this week. How the hell do you get a phone call? I am not the smartest kid on the block but I ended up having to ring up the Spanish support side just to get in. It is a friggin online maze, and I cannot find where...
  13. WestSydGuy

    podcast 6 Upfront Fares, Momentum, and the New Driver App

    https://soundcloud.com/uberanz Questions listed in order: Q How does upfront fares work when a stop at a fast food restaurant is added, pickup friends, drop off friends? A It doesn't work in all situations (such as extra stops or traffic). In X, driver will see fare at the end, Pool, driver...
  14. Mista T

    SMH, double whammy

    Pick up at a gym. The young woman comes out and is gross with sweat. The shirt is soaked all the way from neck to belly button. I say "Looks like you just worked out." She says "Yes, I'm so sweaty!" I told her I cannot take her. Not only will her sweat soak into my cloth seats, but every pax...
  15. MoneyBeard

    Uber/Lyft Analytics

    Good morning! I've been kicking around an idea to add value for Uber/Lyft drivers by providing incite into advanced analytics and statistics of their driving habits and marketplace. The quick version of this back story; my thesis for my grad program in statistics/economics was based in analysis...
  16. C

    UberEats pickup accept blocked by uber app bug - support says acceptance rate doesn't matter

    Beware of what you are doing while ONLINE. I am an UberEats driver and was online today. While online, I was exploring the app and went in to leave a comment in my Uber Driver Profile. (I got to it through a link displayed by scrolling down on the home page.) While entering a comment, I got...
  17. Mista T

    24/7 support, coming soon

    I thought we already had this. Maybe nobody told the marketing team. The irony is their headline - "We got your back". Ha!!!!
  18. Mista T

    More Lyft BS

    Accepted a ping, driving towards pax. 2 minutes away the system rematched me with someone a mile behind me at a Walgreens. Ever had this happen to you? No, dammit! I will not take that ride, and furthermore, I want my cancel fee because I was over 2 minutes in on the first one. Called support...
  19. MullOfKintyre

    Driver Injury Protection Error Page - Support Unhelpful

    So, I tried signing up for DIP through the app, but hitting "Enroll Now" only takes me to an error page stating "Driver Injury Protection is currently available to select product lines..." The same thing happens when I try to go to Uber's driverinjuryprotection webpage. I messaged Uber Support...
  20. Tokichop

    Best way to get helps??

    Hey guys, I was wondering which is the best and quickest way to get technical helps.. I’ve called 24/7 phone support 9 times since it came out and they’re at a record breaking 0/9, their solution (provided on 5 different issues) was to delete the app and reinstall .. The hub in my area recently...
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