1. Initial D

    How come my ratings for my Uber rider app is stuck?

    I'm an Uber driver as well and I've noticed that my rider rating is stuck at 4.78 the entire day. I've treated my relatives from Australia with plenty of trips and was exploring different places in San Francisco today and did tourist stuff.
  2. LyftUberFuwabolewa

    Dashcam complaint. To reply or not to reply?

    So yesterday I have a rider who asked me about my dash cam. He said "you have a camera?" with a tone like he thought he was catching me doing something or I would be ashamed or apologetic. With pride and confidence I said "yes sir, two of them". This rider was very astute for noticing the...
  3. Skorpio

    Uber will now deactivate riders with below average ratings

    According to Kate Parker, head of safety brand and initiatives at Uber: https://www.google.com/amp/s/www.theverge.com/platform/amp/2019/5/29/18644143/uber-deactivate-rider-below-average-rating
  4. Pax Collector


    :cryin: :cryin::cryin: Ok, which one of you is it this time?
  5. Lissetti

    Dear Television News Reporters,

    Spreading misinformation is not helping (Rider safety.) This morning as I was getting ready for work, I was watching my local news broadcast in Seattle Washington, Local Q13 News. I'm very fond of this news affiliate and watch it daily. Their local reporters are likable, intelligent, and...
  6. S

    I rode as a pax today... the experience is not good

    So I had to take 3 daytime rides as a pax for the first time in a few months. I'm pretty annoyed as a driver now. Terrible advertising-When I opened the app, there's a banner I get 50% of mon-fri. That's great for me as a pax, but as a driver what good is it if Lyft never advertised it ahead...
  7. Lissetti

    Uber and Lyft are in a battle for user loyalty

    Uber and Lyft are in a battle for user loyalty, and riders may win Customers are shopping between the two ride-hail leaders and taking the car with the better price. Ride-sharing customers are becoming less loyal. Americans who used both Uber and Lyft in the last quarter of 2018 accounted...
  8. I

    Day light Robbery

    I picked up 3 pools and 5 riders And Uber took more than 73% commission.
  9. J

    Fare dispute

    So I started I fare before picking up someone because it started the pick up timer when I was 2 blocks away and took 4min to get to the passenger. So I started the fare to prevent the rider being charged as I wasn't even there yet. Then the prick gave me low stars and dispute the fare and Uber...
  10. B

    How does the confirmation rate affect you?

    If a rider is 10m away from me and my confirmation rate is 0%, would he be paired with another driver who might be 2km away if his confirmation rate is 100%? But isn't it that the rider wants an UBER asap?
  11. M

    Is it true rider gets refund for a 1 star rating?

    I received a 1 star rating tonight and later i found out the rider paid almost 25 bucks for a very short trip due to surge. Does the rider really get a full refund just because he rated me 1 star?
  12. Lissetti

    Rossen Sting Targets Drivers Who Transport Minors Against U/L Policy

    Are Uber and Lyft drivers putting kids at risk? Rossen investigates Rossen Reports’ School Safety Guide is kicking off with an alert to parents: New cases are surfacing involving Uber and Lyft drivers harassing and assaulting teens. TODAY national investigative correspondent Jeff Rossen and...
  13. LadyJ8A


    I googled if riders can pay cash. Google explained that it is possible but on my app it doesnt have the option. Is google lying for clout or something wrong with my app?
  14. N

    My Lyft passenger experience

    TL;DR -- Don't use Lyft as a passenger. Use Uber. I went to the Sox game on Monday night so I parked in the city near Boston Common and decided to take a Lyft over to Fenway.. had to get the true rider experience. From this I learned two things: (a) Lyft as a passenger experience is horrible...
  15. Uberingen

    Can riders know what we rated them?

    I’ve been driving for a while and still not sure of it, because everytime I give someone other than a 5 star my rating also goes down after a few more ratings (karma¿). What is the curent situation on this -the forum has conflicting answers. 1. Can the pax know what we rated them? 2. When...
  16. Piloto

    Uber sometimes charge rider the airport fee

    Yesterday I picked a rider up from Logan Airport and Uber didn’t charge the passenger the airport fee, airport fee is 3.25 for every trip from the airport.
  17. W

    Forgot to rate the rider

    I just did my very first trip. The rider was excellent. But I think I didn't rate him before I closed out the ride. How can I find out if I did and correct it if I didn't? I was too busy talking and not paying attention. Dang it....
  18. N

    Two escorts tried to get me to hook up with them

    So most would call this a dream come true, but as a Lyft driver it's obviously dangerous territory and on top of that I'm engaged.. so I took it in good spirit. I was in Boston driving around Fenway Park waiting for pings when I got one from a nearby apartment on Park Dr by the Fens. The ping...
  19. SoCalGabbieCash

    Wrong pickup location on the strip

    Pax who drop the pin at the wrong location on the strip need to get a clue. We can only drive to the location that they set. Recently a pax hinted that I didn't want to pick him up because he was not going far. Last week another pax assumed the same thing when she got charged a cancellation fee...
  20. U

    Rider app- "live location share" feature absent

    Hi. On the rider app, I am not seeing "share my location with driver" feature. I did check, I have all permissions enabled, latest app and Android update, but in Uber > Settings > Privacy > Location , the "Share my location" option does not appear. I followed up with Uber costumer service over...