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  1. Kurt Halfyard

    The Customer Is Always Right. But Who Is The Customer?

    The 20th century retail chestnut, "The Customer Is Always Right" was coined by the owners of Selfridges Department Store, as early as 1905, and has been losing its luster for decades. Particularly because that phrase presents some interesting complexities 100 years later. Not only is calling out...
  2. L

    Advice wanted: lost iPhone

    Hi, everyone-- Please accept my apologies for posting on a drivers' forum even though I'm not a driver. I'd be very grateful if you could help me out. I lost my phone (with all the notes and pictures) in an Uber. I did contact the drivers (there were three trips that day), and they hadn't...
  3. CahalM

    I gave a thumbs down tonight

    On my last delivery I went to an apartment complex that I absolutely DETEST and as usual there was a problem. I really try to stay away from Tempe because itdi basically "college town". The parking sucks, it's short trips and college kids very rarely tip. Tonight takes the cake though! I...
  4. Gary Staley

    Even More BS - Tips

    Well, I am a relative noob, I have about 250 rides under my belt. I have noticed a steep drop off in tips. Then I had one customer tell me, and another send it in weekly feedback, "I'd like to tip you, but the app won't let me" As I seem to still get some tips, so this might be intermittent...
  5. BurgerTiime

    Pennsylvania just filed a lawsuit against Uber over data breach

    https://www.mercurynews.com/2018/03/05/pennsylvania-sues-uber-over-data-breach-cover-up/ March 5, 2018 Uber faces potential $13.5 million lawsuit over data breach from Pennsylvania attorney general PHILADELPHIA — Pennsylvania’s attorney general is suing the ride-hailing company Uber, saying it...
  6. T

    Have you had a customer make you feel unsafe?

    This experience had kinda put me on the edge. I'm a friendly person and feel like I can talk to anyone but tonight I had a delivery to a customer that just didn't go very well. The person I was delivering to was a little drunk and kinda scary. He was falling down and saying bad things about...
  7. BurgerTiime

    UberEats driver shot customer, killed, then flees, turns himself in, now charged with murder

    http://www.ajc.com/news/local/police-uber-eats-delivery-flees-after-customer-shot-killed-buckhead/wATWshnaWS9x4skr1uUuWL/ Ryan Thornton, 30, of Atlanta, was shot after ordering food via the Uber Eats He died of injuries after a shooting in Buckhead that police believe involved an Uber Eats...
  8. YourPrivateDriver

    Uber Drivers Are Customers, Not Passengers!

    http://www.marketwatch.com/story/uber-an-early-adopter-of-new-revenue-recognition-rules-believes-it-has-secs-blessing-of-its-business-model-2017-10-25 Uber believes it has SEC nod for earnings approach that mirrors business model Published: Oct 25, 2017 2:41 p.m. ET Ride-share service has...
  9. KenJ

    Uber to end post-trip tracking of riders as part of privacy push

    PALO ALTO, Calif. (Reuters) - Uber Technologies Inc [UBER.UL] is pulling a heavily criticized feature from its app that allowed it to track riders for up to five minutes after a trip, its security chief told Reuters, as the ride-services company tries to fix its poor reputation for customer...
  10. BurgerTiime

    Wisconsin couple outraged over $900 Uber bill

    http://abc7chicago.com/traffic/wisconsin-couple-outraged-over-$900-uber-bill/2177382/ Update: Uber to refund family all but agreed cost of $214 for Summerfest to Brookfield trip...
  11. Frank Underwood

    Why Uber/Lyft annoys me! [RANT]

    I'm going to list my reasons as to why I hate Uber (and to a certain extent Lyft) Reasons why I hate Uber (1 and 4 don't necessarily apply to Lyft but the rest mostly do) 1) Travis Kalanick: This evil man deserves every bad thing that karma and the universe serves him no matter how unfortunate...
  12. PlayHD

    Drivers, display tips / tipping ok sign, increase revenue by 15%-20% !

    Let your riders know tipping is accepted & appreciated, increase your revenue considerably. Educate your customers don't assume they know ... you can thank me later ! Depending on how many hours & where you drive, I might have some advertising opportunities available in & out of your car. Text /...
  13. AllenChicago

    Uber Will Give Passengers a $2 Credit if POOL Driver is Late.

    June 10, 2016 This "$2 apology" is good for passengers, but (imo) it will put more pressure on drivers to navigate in an unsafe manner. Naturally, it will also increase the number of POOL requestors. Testing of this "Arrive By ___am/pm" feature is starting in the Los Angeles market. Full...
  14. AllenChicago

    Existing Customers Want "Free Ride Credits". How Can They Do This?

    Many existing Lyft customers didn't become Lyft customers due to any promotions. They just signed up because they needed a ride, or whatever. How can an existing customer start over as a new customer in order to use the "Free Ride" promotion? I get asked this from time to time, but since I'm...
  15. A

    Thoughts on being an Uber Driver - for a mag feature

    Hi, I'm looking to speak to Uber drivers in the UK about their experiences and personal thoughts of working for the company. These can be good or bad, as I'm looking to speak to a range of people over the phone about it. I will also need a headshot of you to accompany your piece if that is OK...
  16. J

    What's the best customer rating you've seen?

    And at what rating do you not pick up the customer?