customer support

  1. MontcoUberDriver

    Instacart Support: What a joke!

    Yesterday I grab a delivery only batch. Go into the store and start scanning bags. There's only 17. Supposed to be 18. Contact support. They tell me I can reshop the order or bail. I bailed and asked them to remove me from the batch. They say they will. Give a ride on uber while I wait. Check...
  2. AHFAM8416

    Customer Service Phone Number??

    Does anyone have the Uber Eats Customer Service phone number for a support team that does more than read from an infuriatingly stupid and unhelpful script before doing nothing to help?? Please, anything would be much appreciated, these people are going to drive me straighten to the looney bin...
  3. Kurt Halfyard

    Pathological PAX & The $10 LYFT Bonus

    A strange PAX last night at 1:30am (I know, I know - that is when they come out to play.) Got a ping to a Motel 6 in Mississauga. It's pretty far - 7 minutes. It is a slow night and I have got a full battery, so why not, I think. Hotel pings at that hour are usually going to a strip club or...
  4. DaveIn617

    Lyft NOT reimbursing for TOLLS via Transponder with Commercial Plates

    Starting on or around July 1st of 2018 Lyft does not reimburse drivers (with Commercial Plates) correctly for Tolls when using their transponder. I drive for Lyft in Boston, MA and noticed that my Toll reimbursement was cut in half!! After researching it I found that Lyft hasn't been charging...
  5. IERide

    Is it Rohit, or just really bad A.I. ?

    After dealing with Uber “support” dozens of times, and every time, being shockingly disappointed over how absolutely brain-dead bad it is, i’m starting to wonder if the support isnt actually outsourced to Rohit in India, but is instead, a poorly crafted, brain-damaged attempt at artificial...
  6. Gazza1980

    How to get more tips!

    I’m SO sick of busting my ass being a 5 Star driver and not getting hardly any tips! I mean people are so cheap they would go out spend $100-$200 on a night out and not give a tip for getting them home safely. My rating is a 4.97 and I’m super nice nd respectful to pax and I’ll talk if they are...
  7. L

    Uber froze account due background checks

    Uber put 9000 driver accounts on hold due Checkr background checks right before Christmas. Families were not able to make money and afford gifts for their loved ones! My account has been on hold for 16 days, I called customer service at least 5-10 times and problem was not solved! Anyone else...
  8. B

    Lyft works to withhold cancellation fees

    I have noticed that they have a very clear strategy. Please read this carefully as it will save you money and time as well as make sure Lyft doesn't hold onto our commission free payments. It will also probably help bump your rating up a few points when you get rid of those driver cancellations...
  9. B


    Just found out that IOS 11 has a option to record your screen activity directly from your iphone without having to tether your computer. USE THIS FEATURE!!!! Record you're entire shift, that wAY when you are asked for stupid shit you don't have like pax names and when you get into arguments...
  10. Mitcherator

    Safety Inspection form issues and support problems

    So I've tried to upload the Safety Inspection form that was requested of me on the Uber driver App. It was denied, not once but several times. I reached out to support and they gave me a copy paste answer 3 separate occasions it was the wrong document type. I live in the state of Utah where...
  11. NoStopping

    Is customer support penalizing drivers?

    I have noticed it seems like clockwork that when I say an issue is unresolved in the app my rating will drop, even if i hadn't driven for a couple days. Has anyone else noticed this? I am starting to think if you disagree with customer support, they will revise one of your past rides to a...
  12. B

    Other Uber Driver's Being Charged "App Maintenance Fee"?

    I recently decided to give the Uber support phone line a call in the Bay Area after reading several articles about how Uber was underpaying fares and over-charging riders. The first few rides I decided to look into all had issues, and Uber even changed 2 of them for me. However, after about 4-6...
  13. Vee Renee

    Is there any way to contact customer service??

    i am having a terribly hard time trying to contact somebody thru Uber! I have been trying to get started and already have been stopped in my tracks. I uploaded my documents online and after being prompted to download the app i was told to upload them again! I only have a copy of my insurance...
  14. B

    Driver/customer support not very helpful

    Has anyone had issues with trying to get problems with docs/approvals resolved? It seems like the customer support people don't actually read the emails you send them and cause more problems instead of solving them. Is there an escalation path to get a supervisor or someone to actually read and...
  15. chi1cabby

    Contracts And Chaos: Inside Uber’s Customer Service Struggles

    By Booyah
  16. chi1cabby

    Uber Contact Info List For 297 Markets