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Introduction

Recently Uber reworked the driver application's technical implementation, while completely redesigning the user interface. Unfortunately, the new application appears to be worse than the old application. The new application has a few new or improved features, but also introduces many defects into the user interface. Also, the new application appears to be less reliable than the old one, although the experiences of this author are not sufficient to reach a definite conclusion about overall reliability.

This article will describe in detail various defects, with emphasis on user interface, in the new application. Note that the defects are not described in order of importance.
Once upon a time there was a young woman who believed in fairy tales named Alice. She had read a whopper of a tale, something about how the average Uber driver in NYC makes $90,000 per year, and how easy and fun it was to make “great money” during her free time. She doesn’t live in NYC, but her city is pretty big and there are a lot of college students who don’t own cars there. She decided to...
PAX: "Is this an EV?"
Me: "Well, it is, until it isn't."

This is the beginning of a conversation that I have at least 10 times a week with riders on LYFT. I certainly do not mind this conversation, as I started doing this side-hustle to maximize the utility of a depreciating asset (my car), indulge my insomnia, to see how well the economics worked with a fuel efficient vehicle, and if I am...
When I pick up passengers and they feel like talking, inevitably there are 6 questions that I repeatedly get from people. The number of rides I have given is in the 5 digits, which means I have answered these questions THOUSANDS and THOUSANDS of times. Usually I give honest responses, sometimes I will make stuff up if I think the pax (passengers) are on auto pilot and not really paying...
It's tough taking care of yourself when you sit in a car for 40 to 70 hours a week. If a person does not take preventative measures now, this unhealthy behavior can eventually catch up to them. I believe there are three primary things we can do to overall better our health and live a happier, more productive life.

Our body needs:
  • Sleep
  • Nutrition
  • Exercise
These three...
Today roughly 1/3 of the US workforce is categorized as somehow being in the “service” industry. But tipping is not clear cut across the board. It seems odd that someone would get tipped for making coffee, but not for spending half an hour helping you pick out a pair of comfortable pants. Why would you tip a flight attendant when he/she sells you a beverage, but not when they bring you a...