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Watch out for missing No Show trips

7K views 111 replies 39 participants last post by  Doowop 
#1 ·
Watch out for missing No Show trips that seemes to be happening today. Not only they are not paid but they are completly missing from the trip history
 
#2 ·
I had 3! Cancellations show up in my stats, but no $3.75 goes in my account. & not in trip history. Sent Uber support they send back asking bunch of detailed bs. passengers name fare pick up time blah blah blah.

Uber spends its time developing software that tells me whether my phone is in a mount and how many harsh accelerations/decelerations.

UBER TRACKING THE MONEY IS THE MOST IMPORTANT THING YOUR APP NEEDS TO DO!!! WTF?
 
#3 ·
I had 3! Cancellations show up in my stats, but no $3.75 goes in my account. & not in trip history. Sent Uber support they send back asking bunch of detailed bs. passengers name fare pick up time blah blah blah.

Uber spends its time developing software that tells me whether my phone is in a mount and how many harsh accelerations/decelerations.

UBER TRACKING THE MONEY IS THE MOST IMPORTANT THING YOUR APP NEEDS TO DO!!! WTF?
I'm up to 3 as well. Same BS with Support. Even without lower rates (so far) this year they have no shortage of ways to make our earnings smaller and smaller regardless.. Unrelated to the cancellations but I did a 11 mile trip today. The trip history shows I only drove one tenth of a mile. Emailed Support for an adjustment. Supports first reply back is that the one tenth of a mile is correct. Sigh. Here we go again.
 
#25 ·
Same problem here today. No cancel fees and all info is missing from Trip History. Shady as f**k and total BS. I'm sure they are trying to pull one over on drivers. Lets stay on top of this.
If you dont do it, be sure to write down, pass name, time of ping, arrive time, end time, and start end miles too. I have to fight with Lyft to get the $5 cancel fee. Do not back off on them. I have a 90% success rate of collecting cancel fees.
 
#15 ·
Yes very likely they are. But its hard to keep track of all them and the details when i'm expecting the damn app to do it. I give too many rides on both platforms to keep them all straight in my head.

Better be a glitch that gets fixed & updated. Been a full-time driver for about 15.5 months and first time i can recall this happeneing to me.
 
#19 ·
Just had this happen to me starting yesterday, first time I was on my way to pick up a pax, she calls and in a thick Indian (dot) accent tries to tell me where she is, I could hear everything as clear as day (oddly enough) until she would give me the name of her location, then it sounded like she was talking in a different room, after asking her to repeat herself multiple times I asked her "Is that at <pin location>?" And she replies with "oh no, I bill try to gib you better direk-shuns, I will call yoo back, ok?" 'Click', so I pull over and wait, no call back, way after 5 mins by this point, and I cancel as wrong address... Trip disappears as if it never happened

Next, I'm parked on the side of the road in a major area (in a no parking area, I wanted to leave as soon as I could to not be confronted by cops), before the 5 mins were up, it was pretty obvious my pax wasn't showing up, so I cancel as no show, again the trip vanishes

Then just on my first trip tonight, I was heading to my hotspot when I get a ping, I drive to the pin and it happens to be a church, and this was past midnight, now I didn't think much of it as my friends and I usually hang out behind a church late at night, but after waiting a while, it didn't make much sense that I was parked in front of a church at around 1 in the morning and nobody was showing up, felt like someone was messing with me or entered the wrong address, I just cancelled as no show, and again, the trip vanished

It seems like Uber is trying to remove this feature, and is trying to lessen the backlash by saying "oh, it's a known issue, we're trying to fix it"
 
#20 ·
Had a no-show but first I accepted the ping close to end of rider's final destination. Ended trip, rated rider, & onto next. Get there, wait 4 mins, call pax, gal answers. Said her & rider will be out in 25 mins. Told her to cancel & re-request when ready to take the ride. Waited 1 more minute, i cancelled..no show...and move on.
This trip is nowhere in the trip history like every ride i have done. Weird...submitted to UBER 4 payment.
 
#23 ·
[Account Alert] Completing trips


It appears that within the last 7 days, you've been canceling more rides than other drivers in your city. If you complete more trips you'll have less downtime and earn more.

We understand that cancellations happen. There are traffic issues that can prevent you from getting to a rider. Or something unexpected may cause you to cancel. But it appears you're canceling a significant number of trips. Canceled trips make Uber less reliable for riders and increase ETAs for all drivers.

Please sign offline if you don't intend to complete the trips you accept. We want you to be able to earn fares with the Uber platform, and a consistently high trip cancellation rate may lead to deactivation of your account.

got above message. they can track it in my stats but not in actually paying me
 
#26 ·
Just found out something interesting guys

Earlier tonight, I had a trip from Macon Aly to western Galloway out by London/West Jeff, nice trip, I drop off my pax (3 girls) and planned on heading out to Hollywood Casino to see if I could get anyone there, I head east on National Rd (Broad/rt 40) and start heading back towards Columbus... Ping!

A trip to London, perfect, chances are they would want to head into the city, that would make a great trip, so I make a U-ey and start heading towards rt 42, everything's going great until I get onto 42 south, just as I turn south, my pax (Richard) decides to cancel

So I think "Great, I made it all this way and NOTHING", then I check the trip log just to be sure, and lo and behold, it's in the list "Processing... Rider Cancelled", now being I was in transit when Richard cancelled, I thought there would be nothing to show for it, but at least it's in the list, I check later to find out I did indeed make $3.75 off the guy... YES!

So I thought "It works again, it finally works again"

Then I go to pick up a pax at a hotel, I sit in front of the hotel, and after the 5 mins, it was obvious he wasn't coming out, cancel as no-show... And it vanishes

Just now, I went to pick up a pax at an apartment complex, I get to his apartment, lights are on, so I wait... And he cancels, and yet again, it shows up in the list "Processing... Rider Cancelled"

So if WE cancel the trip, it disappears, if the PAX cancels the trip, it shows up, it's not an issue after all, Uber did this on PURPOSE
 
#34 ·
After two emails with Uber, they did adjust my fare to reflect one of three no show cancellations.

The first email, the guy made it seem like the cancellation fee was included in my net fare, however, I didn't see it in my trip history at 7:20 a.m. So, I emailed them again and it seems like the second person got it right.

I have another no show that I'm emailing Uber about. This time I took pictures of the way bill and sent it in via "I received a regulatory ticket" because again the cancellation isn't in my trip history and I can send pictures via this route.

I think Uber changed the system to screw drivers, especially new uncertain drivers. They got one miss cancellation out of me this week, it's not going to happen again.
 

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