I drive in New Jersey and sometimes drop off in NYC... For a long time I was around 4.75; 4.80... But suddenly it drops to 4.65(!!!), and now I'm with 4.6. I'm feeling bad and worried, because I don't have any clue what I'm doing wrong. I noticed that every 3 or 5 Stars, the rate increases one point, but if somebody gives you one star, then your rate drops a lot. What's the minimum rate for UBER drops you out? This rating system is unfair. UBER should create something to let us know where should we improve or what are we doing wrong. They should give a survey to riders, every time they don't want to give a 5 star.