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Despondent over my rating

Discussion in 'Ratings' started by Daemoness, Aug 28, 2014.

  1. Daemoness

    Daemoness Active Member

    Location:
    Chicago, IL
    Driving:
    UberX
    I know it's not supposed to matter, but my first week I got all 5s. I was trying for one of their promos, and my first 10 days ended today. I think I'm supposed to keep a 4.8 rating, but it slipped to 4.78 this morning. It's been steadily downhill since last weekend. Today it fell again to 4.68. I'm pulling my hair out. I've got water, I don't make wrong turns. I try to improve the route the GPS gives me (which frequently tells me to go out of my way) I communicate with my customer to find out what they want. My car is detailed and clean. I have a power cord. Maybe I'm paranoid, but I feel like Uber has it in for me and is screwing up my rating on purpose so I can't get my guarantee. How else to explain the stellar first week and the steady precipitous drop afterward?

    Yesterday I drove a guy 20 miles and Uber charged him over 40 bucks. I saw 1.25x surge, but Uber insists it was 1.75x. Could it be he punished me for the excessive charge?

    The upshot is, the falling rating means I'm getting more 4s than 5s now and I haven't a clue why.
     
  2. Orlando_Driver

    Orlando_Driver Well-Known Member

    Location:
    Orlando
    Don't worry about it, my first 2 weeks my rating fell to 4.31. Now I'm at 218 rides with a 4.95. I don't give out any freebie's. I just talk if the rider wants to talk or shut up when I sense they dont want to talk.
     
    Nova, Swed, UberPup and 1 other person like this.
  3. LAuberX

    LAuberX Moderator Moderator

    Location:
    Los Angeles
    Driving:
    UberX
    Ratings suck.

    #1 complaint, city knowledge

    #2 chatty driver


    read through the forum for more tips on improving ratings.... lots of good info here.
     
  4. London UberExec Driver

    London UberExec Driver Well-Known Member

    Location:
    Surrey
    Driving:
    UberBLACK
    I wouldn't worry until a warning email comes through, just be yourself in the meantime.

    It looks like the surge pricing takes a while to update on your app and the riders app. I once got paid more than expected, where there was a surge but didn't register and update on my drivers app quick enough.
     
  5. Daemoness

    Daemoness Active Member

    Location:
    Chicago, IL
    Driving:
    UberX
    The thing is, I don't get chatty with people that dont seem to be chatty. But I know that if I'm with a chatty cab driver, I don't mind. Even if I don't want to talk, I don't hold it against them. What's wrong with people nowadays?

    I discovered the last person who gave me a bad rating, most likely a 3. I remember the ride, and the person, who herself had the worst rating I'd seen, something like a 4.3. She rode half a mile downtown to a mall in the middle of the day, a nouveau riche type. Nothing happened, the ride was short and straightforward. I didn't talk. I have no idea why she thought I deserved a low rating. I find it funny she had such a low rating I considered cancelling the ride. My rating fell from 5 to 4.5 with her out of a field of up to 13 riders.
     

  6. blasf22x

    blasf22x New Member

    Location:
    Charlotte, NC
    Driving:
    UberX
    Dude, you gotta settle down. All you need to do is zip your lips. Forget the water, forget the power cords, forget the candy. Just shut up and drive.

    Exceptions are if they ask multiple questions or hop in the front seat and get chatty.

    This one adjustment will help your ratings big time.
     
    Nova, LAuberX and Orlando_Driver like this.
  7. Daemoness

    Daemoness Active Member

    Location:
    Chicago, IL
    Driving:
    UberX
    I didn't say a word to the person who gave me below a 4. I'm not a dude either.
     
  8. 40mpg

    40mpg Member

    The only sure way to tell If it was her is to see if your rating jumps up after 24 hours. Check it out
     
  9. Daemoness

    Daemoness Active Member

    Location:
    Chicago, IL
    Driving:
    UberX
    No, I had a method that let me isolate when my rating changed from a perfect 5, so I know it was her.
     
  10. 40mpg

    40mpg Member

    No, you don't.
    Do you argue a lot?
     
  11. Daemoness

    Daemoness Active Member

    Location:
    Chicago, IL
    Driving:
    UberX
    Suit yourself. The "trick" has been mentioned in this forum before.
     
    Oc_DriverX and mp775 like this.
  12. UberPup

    UberPup Active Member

    Location:
    Los Angeles
    Driving:
    UberX

    Don't stress it, you're not going to please everyone.

    Be true to yourself.

    Look at all the people that gave you 5*'s

    There's always one bad apple.

    I got a couple of bad marks last night.

    I really don't care.

    Some people are so self centered that the only 5* are themselves.

    My thing, is I would like the low score in the system mark the customer so I never have to pick them up again.

    Would love it,if they needed a ride and all the people that where out there couldn't give the ride because they never gave a good score to anyone.
     
    mp775 likes this.
  13. Doodle

    Doodle Active Member

    Location:
    Chicago
    Hello Daemoness - I am a Chicago driver too. To be honest, I would echo what everybody else said and I wouldn't sweat the ratings on UberX until you get a warning email. Do you mind if I ask you what time of day/night you drive? That has an impact on the type of clientele and ratings.

    Also note that some people don't rate you right away, it might take a day or so for that to show up.

    My advise, get better passengers. Seriously, unless it's super slow, I avoid picking up anybody under 4.3. Or if you are concern over your acceptance rating, just accept the request and cancel right away. They can't rate you if you cancel on them.
     
  14. Oc_DriverX

    Oc_DriverX Well-Known Member

    Location:
    Orange County, CA
    Driving:
    UberX
    Daemoness is absolutely right that there is a way to isolate ratings in certain situations.

    40mpg: Perhaps you should apologize for being so arrogantly and utterly wrong.
     
  15. DriverJ

    DriverJ Well-Known Member

    Location:
    Petticoat Junction
    Driving:
    UberX

    I'm glad I saw your post. I was just ready to go out and try it again after having 2 depressing (first) nights driving. Only 17 rides *TOTAL* (one night was a Friday!), no money, and my rating fell to 4.38 today. Maybe after a couple of hundred more rides I can be broke with a good rating! If I can't make Uber work for me it won't be for lack of trying. Uber, a little help?
     
  16. Spanky

    Spanky Well-Known Member

    I don't look at my ratings until the end of the week. Just don't care. I'm chatty with riders that initiate conversation. If not I just shut up and drive. I'll ask if they want me to use Waze , regular GPS or guide me. I'm under 2000 rides with a 4.83. With Lyft I expect it to be a chatty ride all the time. So I chat away 4.85 after 300 rides.
     
    Nova likes this.
  17. DriverJ

    DriverJ Well-Known Member

    Location:
    Petticoat Junction
    Driving:
    UberX
    Maybe you should get an avatar to reflect that. :-D
     
  18. LAuberX

    LAuberX Moderator Moderator

    Location:
    Los Angeles
    Driving:
    UberX
    I'm not the one to spread "sun****" lately, but I followed the advice of a certain I.E. former Taxi driver and learned to watch the customer for signs and S.T.F.U. unless spoken to.

    Look for the head down into the phone, for me that is a sign they are happy catching up on instagram, email or porn and wish to be left alone...

    If they start asking questions I will answer and chat with a smile on my face... otherwise, welcome them into the car, settle on route to destination and S.T.F.U. and drive safely.

    Following the advice on this forum my 365 day dashboard rating has gone up from 4.87 to 4.88, in the last two months. Small baby step in the right direction.
     
    Last edited: Sep 6, 2014
  19. whoisjohngalt

    whoisjohngalt Member

    Location:
    United States
    Her avatar is currently the international symbol for female. You are a quick one.
     
    Daemoness and Nova like this.
  20. Ajay

    Ajay Active Member

    I'm just three weeks in and I'm already down to 4.41 after 30 or so trips, no drama, no drunks (I don't think)... I cancellation because the passenger refused to walk out to the drop off area... But other than that all rides seemed cool... It took 13 years for people to realize I'm not an ******* on my regular job and it took three weekends for la folks to realize I might be... Interesting
     
    chi1cabby likes this.

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