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Australian Ride Sharing Wiki and Info Page

Discussion in 'Australia' started by g00r, Jan 14, 2016.

  1. g00r

    g00r Well-Known Member

    Australian Ride Sharing Wiki and Info Page

    Welcome to our Australian thread.
    You will find lots of information relating to ride sharing.
    Although we are called UberPeople we do include other ride sharing services.
    Current Status
    Ride sharing as a service is now approved in most States.
    Victoria is expected final approval by the end of 2016. Uber is operational there.

    Tasmania legalised on 7/12/16 and Uber subsequently started operation there.

    NT has no current plans to legalise and
    Uber currently dont operate in NT.

    Web statistics for Uber Australia
    10/2016 =
    36,000 drivers
    1/2016 = 16,000 active drivers

    10/2015 = 1 million registered users
    8/2015 = 1.2 million rides

    1/2016 = 10 million rides

    Capital City Threads
    Suggest you first search the Capital City thread that relates to the State you live in. The Capital City thread will cover all cities in that State.

    This Thread
    This particular Australian thread provides additional information relating to features or issues/tips and member comments that cover national topics.

    Some examples of features:
    UberEats; Driver Destination; Stacked Trips; Pre Bookings; Trip Swaps etc.

    Some examples of issues/tips:
    Taxation; Transporting children; Using a dash camera; How ratings work; Understanding pings; Service Animals; Alcohol and drugs etc.

    Thread rules:
    Any general discussion or posts off-topic may be edited or deleted.
    Information from posts may be consolidated with other threads.


    You may want to consider saving these Uber links.
    https://help.uber.com/partners
    https://www.uber.com/legal/community-guidelines/en/
    https://uber-movement.squarespace.com
    (and update to your city)

    This link shows you a video of driver app features.
    http://sydney.ubermovement.com/anz-using-the-app


    ATO Ruling
    On 1 August 2015 the ATO ruled that ridesharing (ride sourcing) drivers, for the purposes of tax, are the same as taxi drivers, in that they must have an ABN, be enrolled for GST and submit BAS quarterly. Drivers must pay GST from the first dollar. They must remit 1/11th or 9.09% of the total fare?
    If the total fare is $10.00, you remit $0.91, not $1.00 (before the facilitator's commission). The ATO has indicated that they will be actively monitoring bank accounts for payments from ridesharing, and checking if those individuals are complying with their rules.

    Note: ATO advises the following category when registering an ABN.
    Use 46239 Road Passenger Transport or 46231 which covers Taxi Services.


    The ruling can be found here
    Uber statement can be found below
    https://newsroom.uber.com/australia/gst/

    You can calculate your personal tax here

    Note: Some posts in this thread will be updated to reflect new/changed info. Check 'Last edited'.
     
    Last edited by a moderator: Dec 7, 2016
    Aiden Thompson and drivindad like this.
  2. Ogrin

    Ogrin Member

    Location:
    Brisbane
    Driving:
    UberX
    My tips:

    • Don't invest anything into Uber, ie: don't purchase a new car solely for Ubering. Theres too much change (eg: new drivers, new legislation, price cuts, etc) to make this a safe investment.
    • Learn which areas are busiest and develop a routine. It's better to park in a busy area and wait than to drive all over a few not-so-busy areas.
    • Do not chase surges. Do not reject rides to get to a surge. In fact, with the exception of busy nights like NYE, pretend surge zones don't even exist.
    • Be aware that the in-app GPS always takes you the quickest route, time wise. This may mean it will take you on toll roads or a route that has a bigger distance but saves time.
    • Sign up for fuel offers (FlyBys, Velocity Points, etc) - all of them.
    • Remember, Uber is not your friend - their goal is to make as much money as possible and if that means screwing over their drivers then so be it. Not wanting to put people off, just something to be aware of.
    • Sign up with the RSDAA (yep, shameless plug)

    For good ratings:
    • Ask riders if they are OK to use toll roads or not.
    • If picking up riders during a surge ask if they know its surge pricing
    • If you have trouble finding a rider just blame the GPS ('Sorry - there's a bit of a GPS connection issue in this area'). Even if you know the rider placed the pin in the wrong spot, just use this excuse. It defuses the situation ('Ah! Technology, eh?').
    • If traffic is bad use voice-to-text to alert your pick up ('Sorry - traffic is a bit thick at the moment, will be there in 5 minutes'). Less likely to cancel then.
    • Lighter socket phone chargers are cheap ($6 ebay) and don't need replenishing like water and mints do.
    • Learn when a rider wants to chat or not. Back seat, staring into their phone? Leave them alone.
    • Carry deodorant. Yes, you may be just sitting for ages but you still sweat and you probably wont notice it until its too late.
    • If a passenger insists on bringing food into your car, wind all windows down immediately after drop off to blow out any oders. Drive up the road a bit and check for crumbs/mess before you rate them.
     
    Goethite, G13B, TONY-T and 4 others like this.
  3. UberDriverAU

    UberDriverAU Well-Known Member

    Location:
    Perth
    Driving:
    UberX
    Tax Tip

    To avoid cash flow problems when it comes time to pay your GST liability:
    (1) Open a separate bank account for GST. A high interest savings account is perfect.
    (2) Put aside 1/11th (or 9.09%) of each fare into your GST bank account.
    (3) Enjoy the small "bonus" you're likely to be left with after remitting your net GST.
     
    Goethite and Aiden Thompson like this.
  4. MyRedUber

    MyRedUber Well-Known Member

    Location:
    Australia
    For NSW drivers only (driving cars that do not have HC plates), after email and phone discussion with RMS:

    To summarise what UberX, GoCar and similar drivers are allowed to do:

    a) provided we have a Private Hire Vehicle Driver Authority and our car is registered for business use,
    i) we can use a Transit Lane, even without passengers in the car, and
    ii) we can pick up and drop off a passenger in a Clearway.

    b) we are allowed to stop in the following zones to pick up or drop off passengers:
    No Parking Zone,
    Loading Zone,
    Works (Construction) Zone,
    Truck Zone.

    c) From further reading, it seems that we can stop near a Mail Box, but not in a Mail Zone.
     
    Zoom Zoom and Stone_zou like this.
  5. Grand

    Grand Moderator Moderator

    Location:
    Australia
    Driving:
    UberX
    New Drivers - Starter Wiki

    New drivers have a steep initial learning curve. Below is the collected wisdom and experience from drivers in this forum.

    Firstly, Uber does not inform you at presentations or sign up that you have other requirements and obligations.
    Examples include CTP, Car insurance for ride sharing and Tax. See other posts in this thread for details.

    Suggested car accessories
    * Phone holder (essential)
    See below for fuller list.
    http://uberpeople.net/threads/australian-ride-sharing-wiki-and-info-page.54860/page-2#post-1502053

    Basics
    * Attend the presentations and read the Uber web site to understand how the system works.
    * Take a trip as a pax to get a feel with the app and chat with driver.
    * For safety, lock doors when no pax in car, lower window to chat with potential pax to gauge if correct pax and if you still want to take them before unlocking doors.
    * Always check that you have the right pax. Either ask them their name, or have them confirm your name. Do not ask "Are you Joe". They may say "yes" but be the wrong pax.
    * You will not know the destination until you start the trip.
    * Start trip only when pax is in car, not earlier.
    * If you know pickup maybe difficult and it is daytime, ring pax and let them know colour of car and that headlights are on to help identification.
    * The phone numbers displayed in the app are temporary substitutes that mask the real pax and driver phone numbers. They are only valid for a short time around that trip.
    * Accept tips.
    * Learn when a rider wants to chat or not. Back seat, staring into their phone? Leave them alone.

    Navigation
    * Start in the area/s you are familiar with.
    * Don't initially pickup in the CBD as there are few safe places to stop and harder to identify pax. Go off line after a drop then exit the area before going back online.
    * While offline, drive around the CBD to become familiar (eg road closures, hotels,entertainment venues, etc and where to stop).
    * Become familiar with airport waiting areas, drop-off and pickup locations.
    * The GPS map may misread while in the CBD due to signal problems caused by tall buildings.
    * Schools, hospitals and universities are huge and have multiple entrances on different streets. Pax may be waiting within the grounds, not on a street etc. Contact pax to identify pickup spot. Also for drop offs, pax may just put in uni address which will be in the middle of the grounds. Get pax to direct you.
    * Some railway stations have 2 or more exits. Pax may book while on the train or be at the other exit. Ring to confirm.
    * You will lose GPS signals while inside tunnels. So learn the correct entrances and exits.
    * Stopping at special events and shopping centres can be a problem. (Eg traffic congestion, road closures, safe dropping off, identifying pax).
    * Pax will expect pickups/drop offs at unsafe places (eg no stopping sign, bus lane, taxi rank, major intersection etc). Ring, cancel, don't accept ping or find safe area to stop.

    Legal
    * As ride share drivers we have no special road usage rights like buses or taxis. We can not use taxi ranks, bus stops or bus lanes etc. Fines and points apply for speeding and running red lights etc. Double demerits on long weekends.
    * Never take more passengers than you have available seat belts.
    * Ensure everyone has their seat belt on. Fines apply.
    * By law, infants and children under 7yo must be in capsule or booster seat. It is pax responsibility to supply. Pax will tell you that other drivers ignore the law. Your decision, your fine, death in your hands.
    * Uber requires account holders to be over 18yo and be in the car. Beware of school aged children and parents who want you to courier their kids.
    * Account holders (eg boyfriend) will book you to pick/drop someone else (eg girlfriend).
    * You may be asked to pick/drop parcels. You are not a courier service and don't know the contents. Your call.
    * Be aware of your surroundings at all times. Safety comes before everything else. If you drive every day, you are exposed to the unknown.

    Trips
    * How much money you will make depends on time, distance, surge. The further you drive empty (dead miles) the less money you make.
    * At ping time you will see: pax rating, time (distance) and address. Assess to determine if you want to accept ping.
    * Uber allows different GPS maps (eg Uber, Google Maps, Waze). Each have their own benefits. You need to experiment.
    * Technically you maybe the closest to a pax but not get the ping. Only Uber knows the reason.
    * Inform pax that you will use a GPS map or would they prefer to direct you. Check if they are happy using toll ways. If using google maps and an alternate route appears during the trip, check with pax.
    * Decide how far you will drive when you get a ping (eg 5 mins in CBD and 10 mins in burbs). Dead miles.
    * The ping range is a circle, can cover the other side of a river and be greater than 30 mins.
    * Pax can cancel within 5 mins of pin acceptance and not get charged.
    * Pax may place themselves streets away from their actual location. If unable to locate pax you can ring to check.
    * When you arrive at pickup, the pax is informed you have arrived. If pax is not visible, start a 5 min timer. If pax does not appear, you have choice to ring, wait or 'cancel, no show' which gets a cancellation fee if longer than 5 mins from arrived time.
    * Pax may put correct address into Uber app but the GPS (eg GM) may translate into a nearby location (eg next street). On approach swap back to Uber app to confirm address or ring pax.
    * Tolls are included but sometimes Uber does not include them. Always check after job and contact Uber to get reimbursed.
    * Money may come out of your account, without Uber telling you, if pax complain. Always screen dump, check your payments and complain to Uber until you get your money back.
    * Check your car before pax exits to ensure nothing is left behind. Uber will give pax your phone number and expect you to return lost items at your expense.
    * Check the pax app to see where other drivers are located and consider if you should move.
    * Drivers get paid weekly - by Thursday. Some drivers get paid on different days so don't panic.
    * Railway pickups could be short trips to home.
    * Pax may want you to go from A to B and back to A or onto C. Get them to put in B and when approaching B get them to update to A or C. This will stop you getting new pings. You will still get paid for time and distance.

    Ratings
    * Pax and driver start with 5 stars.
    * Drivers must rate a pax.
    * Pax do not have to rate a driver.
    * Pax do not get deactivated based on rating.
    * Drivers will get deactivated if lower than 4.6.
    * Drivers are allowed about 50 initial trips to get above 4.6.
    * Pax with 5* rating maybe new. If this is their first trip and they don't already have a discount, you can get them to enter your code while on the trip.
    * Most new pax are not aware of the rating system, what 5* means, nor how poor driver rating mean they lose their job.
    * You will not get deactivated if you ignore pings.
    * You will get deactivated if you cancel too many jobs.
    * Ratings are averaged so you can't tell who rated you.
    * For ratings Uber use your last 500 rated trips.
    * Determine what minimum pax rating is acceptable to you.
    * Drivers and pax can change ratings thru the app at any time.
    * Determine if you want to accept a ping based on pax rating (is it low?), time of day (drunk hours) and pickup location (dangerous area).
    * Pax may rate you low because they did not like your car or they are late and you refused to break the road rules (eg speed, drive thru red lights etc). Uber will not remove low ratings.
    * You don't get matched with same pax again if you rate them 1*.
    * If you cancel on someone, don't accept their second ping. Pax may rate you down.
    * Don't supply water and mints because they impact your income and make it difficult for other drivers who don't and pax may rate them lower accordingly.

    Surges
    * A surge happens when a number of pax log onto the pax app in a particular area with the intention of booking a ride.
    * Pax may decide to wait out surges.
    *Review the pax app to see surges (Eg some areas may surge in morning peak hours).
    * Do not chase surges. Surges last for minutes and there is no guarantee to get a surge job.
    * If chasing a nearby surge, go offline, drive into surge then go online.
    * You may be inside a surge but get a genuine ping outside the surge.
    * Pax can place themselves outside the surge, book, then ring you claiming they made a mistake and get you to pick them up in the surge area. You will not get paid at surge rates.
    * Drivers will get paid at the ping rate not the rate listed in the map.
    * Pax may cancel while on the trip so they can get a free ride.

    When and where should I drive?
    This is a question only you can answer.
    Some do full time as they have no other job.
    Some do after work hours to supplement.
    Some do casual hours (eg weekends).
    Some do a few hours a day (eg mothers while kids in school or retirees).
    Also depends where you live, how far you will drive to get to a 'hot area' or accept a ping.
    The following are generalisations.
    Peak hours: Surges if you are in the right areas.
    Daytime hours: Less work, more drivers.
    Early evenings: Pax going out, usually sober.
    Drunk hours: More work, drunks, druggies, risk of assault, car damage, vomit.
    Events (eg NYE, footy): Surges, hard to get to/ out of area, same as drunk hours.


    The above is only a sample. There is no substitute for experience. There are going to be things you'll only learn by doing.
    Remember it is YOUR car and your rules.

    Check 'last edited' as this means new info has been added.
     
    Last edited: Dec 16, 2016

  6. Grand

    Grand Moderator Moderator

    Location:
    Australia
    Driving:
    UberX
    Alcohol and Drugs

    Uber code of conduct.
    'Compliance with the law

    Illegal substances and - unless explicitly allowed by law - open containers of alcohol are not permitted in drivers’ vehicles. This is against the law and a serious violation of Uber’s policy. Uber does not tolerate drug or alcohol use by drivers while using the Uber app. If a rider believes a driver may be under the influence of drugs or alcohol, please request that the driver end the trip immediately and alert Uber Support at help.uber.com.'

    "NSW has three blood alcohol concentration (BAC) limits: zero, under 0.02 and under 0.05. The limit that applies to you depends on the category of your licence and the type of vehicle you are driving.

    Under 0.02 applies to
    Drivers of public vehicles such as taxi or bus drivers

    We recommend that you don’t drink any alcohol if you plan to drive"

    The following is from the nswcourts link below
    (Uber may not be classified under public transport)
    What if I am a passenger?
    NSW legislation only refers to drivers, so there is currently no restriction on passengers drinking alcohol while in a car.
    However, passengers are not allowed to consume alcohol on public transport such as a bus, train, taxi or ferry. This includes being in possession of an open container of alcohol.


    See detailed links below
    https://uber-movement.squarespace.com/intoxicated-riders/?rq=Alcohol
    http://roadsafety.transport.nsw.gov.au/stayingsafe/alcoholdrugs/drinkdriving/bac/
    http://www.rms.nsw.gov.au/roads/safety-rules/road-rules/alcohol-and-drugs.html
    https://www.uber.com/legal/community-guidelines/en/
    http://www.rms.nsw.gov.au/roads/safety-rules/road-rules/alcohol-and-drugs.html
    http://nswcourts.com.au/articles/can-i-drink-alcohol-while-in-a-car/
     
    Last edited: Sep 23, 2016
  7. Grand

    Grand Moderator Moderator

    Location:
    Australia
    Driving:
    UberX
    image.png
    Uber ping information


    Below is a typical ping display. You can see :-
    Uber model
    Distance to pax in time
    Pick up info
    Pax rating
    Surge multiplier (if greater than 1)

    Forum comments:
    Use the info to determine if you wish to accept the ping.
    You will get paid at the surge rate if the surge is displayed when you accept.
    Surge is based on where pax is located not where you are located.
    Pax may place pin outside surge then contact you and get you to pick them up in the surge area. If you accept, be aware you will not get paid surge for this.
    Driver and Pax map apps do not update simultaneously.
    The further the distance away the more dead miles (less money). Decide an acceptable distance.

    Note: In the first pic there is a 1.6x but the actual ping itself shows 1.3x. You will be paid 1.3x.

    You can also see pax rating once you have started that trip.
    IMG_1822.PNG
     
    Last edited: Dec 5, 2016
  8. Grand

    Grand Moderator Moderator

    Location:
    Australia
    Driving:
    UberX
    Uber Commission/Fee

    On 24 April 2016 Uber Australia increased its commission/fee from 20% to 25%.

    See Uber Sydney site extract below:-
    "For each ride you complete, Uber receives a licensing fee for use of the Uber platform (this does not apply to tolls, which are always reimbursed in full).
    Licensing fees are
    25% on uberX,
    25% on UberBLACK, and
    28% on UberSUV and UberLUX.
    The amount shown on the phone after an uberX or UberBLACK trip is the fare, plus tolls (tolls are automatically included)"
    IMG_1841.PNG

    Forum comments
    If you joined before that date you remain on the old 20% rate.
    You stay on the old rate if you remain active.
    If you are deactivated and then reactivated you go onto the latest rate.
    Uber has been changing the old rate to the new rate when you update online documentation. This is wrong. Contact Uber to rectify.
     
    Last edited: Dec 7, 2016
  9. Grand

    Grand Moderator Moderator

    Location:
    Australia
    Driving:
    UberX
    If a pax makes a mess in your car

    Uber quote -

    "The key steps for you to follow should a rider make a mess in your vehicle are:
    1. Hit 'NEED HELP' on the specific trip to report the issue
    2. Submit photos of the mess through the app
    3. This should be submitted ASAP, however a maximum of 48 hours from the time of the trip
    Our 24/7 support team will then get back to you with more information. Each cleaning fee is evaluated on a case by case basis, however in general you will be reimbursed for the reasonable cost for the cleaning. As a general guide reasonable costs are determined as follows:
    1. If the mess did not require cleaning or needing to go offline - no reimbursement provided
    2. If the mess was not significant (e.g. can be wiped with a cloth) - no reimbursement provided
    3. Small mess (e.g. food or drink spills) - $50 reimbursement may be provided
    4. More significant mess (e.g. vomit on the door) - $100 reimbursement may be provided
    5. Very significant mess (e.g. vomit covering back seat and window frame) - $200 reimbursement may be provided
    If professional cleaning is required of the mess please also provide an itemised invoice listing the cleaning costs you have incurred."

    Thanks InstyleInstyle
     
    Last edited: Jul 31, 2016
    ZacHudson777 likes this.
  10. Grand

    Grand Moderator Moderator

    Location:
    Australia
    Driving:
    UberX
    Uber Cancellation Policy

    WHAT IS UBER'S CANCELLATION POLICY?
    Cancellation fees are automatically paid to you if the trip was cancelled by the rider more than 5 minutes after you accepted the job (2 minutes for uberTAXI). This also applies if the rider requested that you cancel the trip using the "Client Requested Cancel" option. However, if your ETA is more than 5 minutes longer than the initially predicted ETA at this time, this fee is not paid.

    You are also paid a cancellation fee if you cancel a trip more than 5 minutes after arrival due to a "Rider No-Show". If you're running more than 5 minutes behind the provided ETA and the rider cancels the request, they will not be charged a cancellation fee.

    We understand that client cancellations can be a headache. They are, however, a part of the business as our customer base grows. We continuously work to educate your clients on how to use the system. In doing so, we are building greater demand for the city.

    HOW DO I CANCEL A TRIP?
    Occasionally, it will be necessary to cancel a trip. When you need to do this, do not start then stop the trip, as you will not be eligible for a cancellation fee OR the minimum fare. When you start then stop a trip instead of cancelling, the trip will be $0 on your payment statement.

    The correct way to cancel a trip is to tap the ‘Info’ button at the top right of the screen, then tap ‘Cancel Trip’. From there you can select the reason you would like to cancel the trip.

    http://www.ubersydney.info/faq/cancellation/
    https://drive.uber.com/melbourne/how-can-we-help/how-to-uber/melcan/
     
    Last edited: Jul 30, 2016
    ZacHudson777 and Instyle like this.
  11. Sydney Uber

    Sydney Uber Well-Known Member

    Location:
    Sydney Australia
    Driving:
    UberBLACK
    Are you sure Rideshare vehicles can use transit lanes with only the driver on board?
     
    ricdam likes this.
  12. Grand

    Grand Moderator Moderator

    Location:
    Australia
    Driving:
    UberX
    UBER Driver Destinations

    Below is from uber web site
    (Not all cities have this feature)

    The 'Driver Destinations' feature will allow a driver-partner to set their destination twice a day when they want to be matched only with riders travelling along a similar route. Whether it’s driving back home at the end of the day or running errands around town, driver-partners can set their destination to earn fares that are on the way.

    Drivers can set a destination in 3 quick steps:

    1. Tap the clipboard icon in the top left corner of the app

    2. Select a saved location or search for a new address

    3. Start driving toward the destination - Uber will automatically filter requests for trips along the way


    Recently modified with the following options.

    Option 1, uber will match trips but may take you out of your destination route but will match quicker

    Option 2, standard, uber will match trips along your set destination but may take you out of your route.

    Option 3, Urgent, uber will try to match trips according to your route without deviation but may take longer to match..


    Forum comments
    Filter symbol is located top left next to offline.
    You only get to set this twice a day.
    Once you accept and complete a trip the app may remove the destination filter.
    Once you have reached your destination the app should ask if you want to go off line.
    Set destination may last for various durations.
    If you need a break but don't want to go offline put your phone internet off or go airplane mode during short stop.
    Not always direct. Pickups and drop offs can be suburbs away or behind you.
    If the symbol is not on your phone it means the feature is not available in that particular area/zone, or being tested. Eg will appear while you are in CBD but not if you are in far west.

    See related links
    https://www.uber.com/info/behind-the-wheel/
    http://sydney.ubermovement.com/syd-driver-destinations/
    http://uberpeople.net/threads/using-the-set-destination-feature.88211/
     

    Attached Files:

    Last edited: Oct 29, 2016
    krm1612 likes this.
  13. Grand

    Grand Moderator Moderator

    Location:
    Australia
    Driving:
    UberX
    UberEATS

    The following is from Sydney Uber web site
    (Not all cities have this feature)

    "UberEATS is a food delivery platform that allows eaters to order food from a restaurant at the push of a button and have it delivered to their door by an Uber delivery partner.

    The UberEATS trip starts with a hungry person who orders food from a restaurant using the UberEATS app. When the restaurant has received the request, they will start to prepare the order. Only when the order is READY will a courier be requested to pick the order up from the restaurant. Once you pick the order up from the restaurant you will be directed to the eater’s location to give them the order.

    The UberEATS delivery fee is calculated using a base delivery fee plus distance model.

    The base delivery fee is $11 and the 'trip distance' amount is $2 per kilometre, calculated from when you collect food from the restaurant to when you deliver the order.

    There is also a minimum total delivery fee of $13.50 for all completed UberEATS trips.

    There is no cancellation fee on UberEATS.
    An Uber Service Fee applies to gross delivery fees.


    You can use a car, motorbike or bicycle"

    Forum comments:
    Rates may vary in each State.
    It is possible to JUST register for UberEats ONLY (ie not register for UberX).
    If you are also an UberX driver, there are two settings. "UberX + UberEats" or just "UberEats". There is no option to be just UberX.
    Distance is calculated as the most efficient/shortest route from when you collect food from the restaurant to when you deliver the order NOT the actual distance you drove.
    It is not clear if you need to pay GST in this situation. Please check with ATO or your accountant.

    See Sydney and related links for more details and issues
    http://sydney.ubermovement.com/keys-to-success-eats-syd/?rq=Eats
    http://uberpeople.net/threads/anyone-done-ubereats.92455/
    http://uberpeople.net/threads/uber-eats-whats-the-deal.91210/
    image.png
     
    Last edited: Sep 16, 2016
  14. Grand

    Grand Moderator Moderator

    Location:
    Australia
    Driving:
    UberX
    UberASSIST

    The following is from the Sydney Uber web site.
    (Not all cities have this feature)

    "uberASSIST is designed to provide additional assistance to members of the senior and disability communities. Driver-partners who choose to participate will be required to
    1. Watch an online video (developed by the Australian Network on Disability) then successfully answer 20 related questions.
    2. Attend an information session at your local Uber Office.
    In the session, partners will be educated on how to assist riders with different forms of disability and mobility issues.


    uberASSIST vehicles can accommodate folding wheelchairs, walkers, and collapsible scooters, but do not have wheelchair-accessible ramps or lifts.
    As a driver-partner on uberASSIST, you will still be able to accept uberX trips. This will allow you to receive more requests
    Fares for uberASSIST are the same as uberX."

    NOTE:
    The following 'Can my pet ride too?'information is listed in the Uber passenger app.
    In accordance with local and federal laws in your area, service animals are permitted to accompany riders at all times.
    If you’re planning to ride with a non-service pet, it’s good practice to contact the driver who accepts your ride request. Use your app to send a text message or call to let the driver know you'd like to bring a pet.
    Please help drivers keep vehicles clean for all riders by bringing a crate or blanket to reduce the risk of damage or mess.



    Extract from Human Rights Commission
    Assistance animals and Disability Discrimination
    Variation among states and territories regarding accreditation and regulation of assistance animals will continue to present a range of issues for people with disability who use assistance animals to access the community. Examples of the situation in each jurisdiction is set out below.
    • Victoria – an Assistance Animal Pass is required and issued by Public Transport Victoria permitting assistance animals to travel on public transport. The pass is valid for 3 years.
    • Western Australia – The Public Transport Authority doesn’t require permits for assistance animals to travel on public transport. There is local government legislation providing for animals to have an ID card and a dog coat/harness.
    • Queensland – A Handler’s Identity Card is valid for 5 years allowing travel on public transport. Also, Translink (South East Queensland Transport Authority) issues an Animal Pass provided the dog meets certain standards of behaviour in public.
    • South Australia – The Dog and Cat Management Board issues a Disability Dog Pass that is valid indefinitely.
    • New South Wales – An Assistance Animal Permit is required for access to public transport, however Guide dogs and Hearing dogs do not require a permit. The permit must be renewed annually.
    • Australian Capital Territory, Northern Territory and Tasmania – no system of accreditation exists and no specific passes issued.
    Forum comments:
    You have to successfully complete an online test and attend an inshop presentation.
    The ping range for UberAssist is greater than for UberX so you can expect 30+ mins for UberAssist.
    The existing difficulty of finding safe places to stop to pickup and drop off for UberX becomes an added concern for UberAssist as well as the time taken to 'assist'.
    You need to go on into the office to get disconnected from UberAssist.
    The rates for UberAssist are identical to UberX and surge together.
    Assistance animals should have associated supporting documentation. Via phone, one pax claimed her Irish wolfhound was but had no doco then abused driver who rejected job.
    You may get an able bodied pax using UberAssist if no UberX is available.
    IMG_1443.PNG

    See links below
    http://sydney.ubermovement.com/uberassist-1/
    https://www.humanrights.gov.au/our-...ls-and-disability-discrimination-act-1992-cth
     
    Last edited: Oct 2, 2016
  15. Grand

    Grand Moderator Moderator

    Location:
    Australia
    Driving:
    UberX
    How Ratings Work

    The following is from the Sydney Uber web site

    "Both the rider and driver-partner have a chance to provide a rating and feedback on each trip. After each completed trip, riders are asked to rate their experience on a scale of one to five stars. You will be asked to rate each ride on the same five start scale.

    Providing two-way ratings and feedback allow us to celebrate the riders and drivers who make Uber great. This system also lets us know if the quality of service provided is consistently below Uber's standards.
    • When you first begin driving, your rating may fluctuate quite a bit -- don’t worry, this is normal. As you continue to take trips, your rating will stabilize.
    • Canceled trips and requests that you do not accept are not included in your rating.
    • You can view your rating on the Uber Partner App under ‘Ratings’. You can also view your rating by logging in to your Partner Dashboard.
    • Only completed trips are rated, so if you or a rider needs to cancel a trip this will never affect your rating
    • Your rating is based on the average of ratings provided by riders over your last 500 completed trips.
    Driver-partners who fall below Uber’s quality standards may receive warning messages or even have their access to the Uber Partner App discontinued"

    Forum comments:
    If new, a driver is allowed around 50 trips to settle in before Uber assesses your rating.
    If you go below 4.6 rating expect to be deactivated.
    Your rating is not updated immediately. It could take days. This is so you can't easily tell which pax rated you.
    Pax can rate days or weeks later AND change the rating days or weeks later.
    Many pax don't know how the rating system works and it is not explained to pax.
    Minimum driver rating expectation is 5 for a 'no issues' trip.
    Pax will rate you a 3 as it is "in the middle".
    Pax will rate you lower for ridiculous reasons eg car too small, I am late and driver refused to speed or go thru red lights, no mints or water.
    Pax will lie to get unjustified refunds.
    Uber will remove money from driver based upon pax info and without informing you.
    Uber will not remove or change unfair or unreasonable ratings.
    Pax don't get 'deactivated' based upon their ratings.
    Expect problems if a pax has low ratings especially doing 'drunk hours'.
    Pax with low ratings can start again by opening new accounts.

    See this link to help understand why rating drop.


    Select Uber link below and update your city in top right for additional information
    https://uber-movement.squarespace.com/get-started/
     
    Last edited: Aug 6, 2016
    Bronybax likes this.
  16. Grand

    Grand Moderator Moderator

    Location:
    Australia
    Driving:
    UberX
    [​IMG]

    The following is from Uber web site.

    "Uber Momentum Rewards is a tiered loyalty program where you can attain a higher membership tier by increasing your total monthly points. The higher your tier, the wider your access to special deals by local and national reward-partners."

    Forum comments
    Examples include free car phone holder from your local Uber office, discount car washes, discount car tyres.
    Gold members get priority when visiting the Uber office. Platinum members can request a phonecall.
    This feature may not be available in all locations.

    Select link below and update your city in top right for additional information.
    https://uber-movement.squarespace.com/get-started/
     
    Last edited: Aug 6, 2016
  17. Grand

    Grand Moderator Moderator

    Location:
    Australia
    Driving:
    UberX
    UBER - ABN, BAS and GST

    The following information was sent out in an Uber email dated 11/7/16. It states (and supports) that you must register an ABN and pay GST (on the full fare) via BAS quarterly.
    Contact a tax accountant if this is not clear.

    'Do I need to pay income tax?
    We expect all of our driver partners to meet their tax obligations like everyone else. This would include declaring your Uber income, plus any other income earned from other sources during the tax year. You may also be able to claim your Uber related expenses (as deductions) through your income tax return.

    Do I need to register for GST?
    The ATO’s current guidance is that ridesharing partners should be registered for GST. To be registered for GST, you must register for an ABN and file quarterly Business Activity Statements (BAS). We do not require you to have an ABN to use the Uber platform.

    Who pays the GST?
    All fares are inclusive of any applicable taxes so if you do register for GST, you will be responsible for paying the GST to the ATO. By way of example, if the total cost of a ride you provided was $11, $1 of this will be GST. The easiest way to calculate the amount of GST you would need to set aside for each total trip cost is to divide by 11.

    Do fares include GST?
    All fares are inclusive of any applicable taxes so you are responsible for any applicable GST payable to the ATO.
    If you are registered for GST, you can offset against your taxable supplies any GST which you pay on your items of expenditure. These are called input tax credits. Items where you may be able to claim a tax credit include fuel and servicing costs for your vehicle, for example.''


    Note: ATO advises the following category when registering an ABN
    Use 46239 Road Passenger Transport or 46231 which covers Taxi Services


    See also
    https://newsroom.uber.com/australia/oztaxtips/
    https://www.ato.gov.au/Business/GST...rough-ride-sourcing-and-your-tax-obligations/
    https://newsroom.uber.com/australia/gst/
    https://www.ato.gov.au/Business/Inc...Calculating-your-deduction/Keeping-a-logbook/

    Forum comments
    GST is payable on the FIRST $ you earn and not when you reach $74,000.
    Maintain a logbook - to track distance travelled for business and private usage.
    ATO approved Vehicle Log Books available from newsagents or Officeworks.

    Maintain a record of all income and expenses including keeping receipts for petrol etc.

    It is possible to JUST to register for UberEats ONLY (ie not register for UberX). It is not clear if you need to pay GST in this situation.
    Please check with ATO or your accountant.
     
    Last edited: Oct 7, 2016
  18. Grand

    Grand Moderator Moderator

    Location:
    Australia
    Driving:
    UberX
    STACKED TRIPS

    Stacked trips (or getting pinged for a new job while still driving current pax).
    This feature may not be available in every city.

    Uber quote....
    "Drivers can receive and accept the next trip request before they have dropped off the rider currently in their car. This allows drivers to skip the wait between trips and go straight to their next ride.

    All you need to do is tap the circle to accept the next trip and you’ll be automatically directed there after you drop off your current rider.

    The next rider will receive a notification in their app to let them know that you are just completing another trip nearby, and will be heading to pick them up once you have dropped off your current rider."

    See Uber link for more details.
    https://newsroom.uber.com/australia/less-downtime-2/

    Forum comments:
    You can disable new requests. When you start your new job go back to the uber screen hit the clipboard (top left) and down the bottom you will see 'stop new requests'. When you finish the job and rate the pax, the app will ask if you want to keep driving or go offline.
    Excellent feature if destination is CBD for current pax, cos CBD pickups are a nightmare.
     
    Last edited: Dec 9, 2016
  19. Grand

    Grand Moderator Moderator

    Location:
    Australia
    Driving:
    UberX
    Using a dash camera

    The following is advisory only. Laws may be different in each state. Please seek legal advice.

    Firstly, Uber permits the use of dash-cams.
    See pic below.

    Secondly, the recording of audio and video may be permitted if there is appropriate signage.
    Eg a taxi that has cameras has to have appropriate signage.

    There are many threads in this forum.
    I have included some as a guide only

    http://uberpeople.net/threads/watch...-in-a-dangerous-situation.92507/#post-1377368

    http://uberpeople.net/threads/recording-passengers-using-dashcam.98778/

    http://uberpeople.net/xfa-blogs/dashcambros.55356/

    http://uberpeople.net/threads/dashcam-recommendations.55593/#post-801035

    image.png
     
  20. MyRedUber

    MyRedUber Well-Known Member

    Location:
    Australia
    "SURVEILLANCE DEVICES ACT 2007 - SECT 7

    (1) A person must not knowingly install, use or cause to be used or maintain a listening device:

    (a) to overhear, record, monitor or listen to a private conversation to which the person is not a party, or
    (b) to record a private conversation to which the person is a party.
    ...
    (3) Subsection (1) (b) does not apply to the use of a listening device by a party to a private conversation if:
    (a) all of the principal parties to the conversation consent, expressly or impliedly, to the listening device being so used, or
    (b) a principal party to the conversation consents to the listening device being so used and the recording of the conversation:
    (i) is reasonably necessary for the protection of the lawful interests of that principal party,
    or
    (ii) is not made for the purpose of communicating or publishing the conversation, or a report of the conversation, to persons who are not parties to the conversation."

    So, if I'm protecting my lawful interests (protecting myself against accusations of inappropriate behaviour), am I then allowed to record video and audio without getting the express or implied consent of my passengers?
     

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